PLATINUM2023

Accessia Health

Here for Good

Midlothian, VA   |  www.accessiahealth.org

Mission

To provide the financial safety net, products, services, and assistance to patients and families living with chronic medical conditions.

Ruling year info

1992

Interim CEO

Tiara Green MSEd

Main address

3104 East Boundary Court

Midlothian, VA 23112 USA

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Formerly known as

Patient Services, Inc.

EIN

54-1596178

NTEE code info

Fund Raising and/or Fund Distribution (E12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Financial Assistance Program

Accessia Health offers financial assistance in over 70 different disease areas.  We help pay for health insurance premiums, medication copayments, travel, and other essential medical expenses. Visit our website for more information about these programs: www.accessiahealth.org.

Population(s) Served
Economically disadvantaged people
People with diseases and illnesses

Where we work

Accreditations

Charity Navigator, 4-star Charity 2023

Awards

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of chronically ill patients placed on service each year

This metric is no longer tracked.
Totals By Year
Related Program

Financial Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of donors retained

This metric is no longer tracked.
Totals By Year
Related Program

Financial Assistance Program

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total dollar amount of grants awarded

This metric is no longer tracked.
Totals By Year
Related Program

Financial Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the amount of assistance distributed to patients in need of financial assistance.

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our mission is to offer patient assistance to individuals with rare and chronic medical conditions. Over the next five years, our goals include expanding our patient centered delivery model, increasing efficiencies for processing patient applications for assistance, becoming the champion for our patients by creating a robust patient coalition to advocate for access and affordability, and diversifying our funding streams in order to create new assistance programs and meet unmet patient needs.

Strategies for implementation are as follows:

1. Expand our patient centered delivery model by developing IT capabilities in order to provide a higher level of customer service, expanding operational services for insurance case management, and developing an improved patient communication plan.
2. Increase efficiencies for processing patients applications for assistance by expanding IT capabilities in order to provide a higher level of customer service.
3. Be the champion for our patients by creating a robust patient coalition, providing additional resources for access to care, expand on offerings to meet unmet patient needs, and increase our roles in advocacy.
4. Diversify funding streams by exploring new assistance programs, grow our foundation, seek community support, etc.

Accessia Health has an experienced Strategic Planning firm that will aid in the success of meeting our five year goals. Additionally, our Board of Directors and Staff have created an internal committee to ensure that our goals remain a top priority. A timeline for achievement of each goal has been set and will be monitored through completion.

To date, Accessia Health's IT team has created a brand new database from the ground up in order to provide our patients with faster assistance. Additionally, robust reporting tools and secure online portals have been created to ensure that our patients and donors can quickly and easily access their Accessia Health accounts. We continue to build the patient coalition and currently have a few hundred members who assist Accessia Health in advocacy efforts. Over the next few years Accessia Health will work towards growing our foundation, increasing assistance programs available, increasing donations, and continue to increase IT efficiencies so that we may reduce our administrative fee and dedicate even more funds to patient assistance.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently

Financials

Accessia Health
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Accessia Health

Board of directors
as of 10/24/2023
SOURCE: Self-reported by organization
Board chair

Mitch Mula

Mr. Mitch Mula

Russel Philips

Brian Landry

Brian Fink

Lud Kimbrough

Lee Smith

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 9/8/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/03/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.