Olivet Medical Ministry, Inc. dba Lackey Clinic

A Free and Charitable Healthcare Center

aka Lackey Clinic   |   Yorktown, VA   |  lackeyclinic.org

Mission

To provide skilled, compassionate health care and counseling to the medically disadvantaged in a manner that honors the name of Jesus Christ.

Ruling year info

1998

Chief Executive Officer

Larry M. Trumbore Jr.

Main address

1620 Old Williamsburg Road

Yorktown, VA 23690 USA

Show more contact info

Formerly known as

Lackey Free Clinic

EIN

54-1850915

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The United Way estimates there are over 40,000 ALICE1 households in our service area without access to health insurance. Many are stuck in a gap because they earn too much to qualify for Medicaid but not enough to pay for adequate private insurance. All our patients are low income and uninsured, would be classified as “vulnerable population.” Our patients are more likely to have multiple chronic conditions such as diabetes, hypertension, and heart disease and are more at risk to experience severe symptoms of COVID-19. We estimate the majority of these households use hospital ERs as their medical home or go without care. For the past twenty-six years, Lackey Clinic’s holistic approach to healthcare has provided medical, dental, pharmaceutical, behavioral health, and spiritual care at no cost to uninsured patients to help patients continue to be healthy and employed. 1https://www.uwvp.org/sites/uwvp.org/files/2020%20ALICE%20Report_Virginia_EMBARGOED%20(1).pdf

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Medical/Dental/Behavior Healthcare

We provided over 13,400 patient medical and dental visits last year from the Peninsula. In addition, we dispensed 33,500 prescriptions thru GWMAP and Rx Partnerships; with a retail value of over $8,400,000. Our medical clinic is open five-days a week and the dental clinic is open four days a week.

Population(s) Served
Economically disadvantaged people

Where we work

Affiliations & memberships

National Association of Free Clinics

York County Chamber of Commerce 2022

Network Peninsula 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adults with a source of ongoing care

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Adults, Immigrants and migrants, Economically disadvantaged people

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of unduplicated patients we see in the clinic on a yearly basis

Number of practicing nurse practitioners

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Adults, Economically disadvantaged people, Immigrants and migrants

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Number of staff and volunteer NPs working at Lackey

Number of practicing medical doctors

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Economically disadvantaged people, Immigrants and migrants, Adults

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Number of staff and volunteer doctors

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Economically disadvantaged people, Immigrants and migrants, Adults

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of new patients we enrolled that year

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Economically disadvantaged people, Immigrants and migrants, Adults

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Internal clinic and dental visits and external service visits through our charity care partners.

Number of prescriptions filled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People with diseases and illnesses, Economically disadvantaged people, Immigrants and migrants

Related Program

Medical/Dental/Behavior Healthcare

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Equivalent 30-day scripts filled

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Lackey Clinic’s mission is “to provide skilled, compassionate healthcare and counseling to the medically disadvantaged in a manner that honors the name of Jesus Christ.” We provide treatment to all who meet our eligibility requirements (financial, service area, age, insurance status) regardless of race, creed, or religion and their lack of financial means to pay for their care. To accomplish this, we have 34 full and part-time staff supplemented by several hundred volunteers. We are the primary care physicians for over 1,100 patients and almost 500 dental patients. We also provide free/low-cost pharmaceuticals, behavioral counseling, and spiritual care under our holistic umbrella. Because our patients are uninsured and below a certain income range, they qualify for free brand-named drugs which we apply for on behalf of our patients. When needed, we refer patients to local hospitals and specialists to deliver the required labs, x-rays, diagnostics, surgeries, and treatments beyond our clinic’s capabilities. During the COVID-19 pandemic our clinic remained open to provide continuity of care for our patients. This required a migration to telehealth for many of our patient visits. The telehealth capability opened the door for us to offer virtual urgent care for many of the 40,000 ALICE households who are not our patients and do not have a medical home. We believe these people desperately need care but are unaware of where and how to get it. We would like to increase our patient population to 1,600-2,00 patients per/year. Lastly, we are researching the capability of using technology and telehealth to improve health outcomes. We are conducting a weight management program utilizing remote monitoring equipment and Fitbits to measure weight, physical activity, diet, and other health metrics. Volunteer pre-Med students monitor patient results and provide assistance and coaching to the patients via telehealth meetings.

Our primary strategy is focused on attracting, retaining, and financing the staff, facilities, equipment, and supplies required to fill all of the basic healthcare requirements of our population. This requires us to create an employee friendly environment where staff feel appreciated, cared for, safe and fairly compensated. Our clinic is also based on a volunteer model which helps us expand our coverage above what our budget allows. On average, we have ten volunteers per day in the clinic, which is 25% of our staff. Another strategy is to make our clinic a very pleasant and volunteer-centric environment with meaningful work. Our strategy to provide free health care for all levels of care is to have charity care agreements with major hospital systems, dental providers, and other specialty care groups. This provides our patients with integrated care at no cost. Another strategy is to expand what we call “Lackey Virtual.” This strategy utilizes telehealth and volunteer providers to reach non-patients in a very inexpensive and efficient manner. Our Virtual Urgent Care model not only helps the ALICE population who have no health insurance, it also provides a conduit for these people to potentially become our patients, thus increasing our patient numbers. Our research program is a strategy designed to test, develop, and standardize ways to improve health outcomes. To support this strategy, we have partnered with Accuhealth (remote monitors), and Fitbit (activity and diet tracking) and they are offering their technology at discounted rates. The results of the initial weight management program will help us define future workflows to improve health outcomes with technology and telehealth.

Lackey Clinic’s capabilities to meet our goals is outstanding. Our staff is a very seasoned and well-trained team with little to no human resources issues. They believe in our mission with a unique passion that keeps them focused on the “higher cause” of helping our patients. Their compassion is incredible and is reflected in everything they do and touch. Our volunteers are also very special people. We provide many pre-Med students the opportunity to gain clinical volunteer hours and medical care experience. We provide retired professionals an environment where they can serve and be part of a family. We have volunteers younger than twenty and older than 92. In 2021, a year when Covid-19 still was prevalent, we had over 227 volunteers donating almost $500,000 of service. Also, we have tremendous relationships with students in our community to include medical students at Liberty University, dental hygiene students at VPCC (formerly known as TNCC), and pharmacy students at VCU. All come to intern at our facility for various amounts of time and participate in the care of our patient population. In addition, we have pre-medical students from CNU and William and Mary who participate in our scribe program. Financially, our clinic has continued to raise more money than we have spent in the past two years, and we are on track for a third positive year. Support in terms of number of grants, grant funding, donors, new donors, and donations has also been steadily increasing. In 2021 we received the Bank of America’s prestigious Neighborhood Builders grant.

Primary and Specialty Medical Care: We continued to deliver care to all of our patients throughout the pandemic, never closing the clinic. We launched Telemedicine, provided digital thermometers, pulse oximeters, and blood pressure cuffs to our patients, and held 2,522 telemedicine appointments since launching on March 23, 2020.
Dental Care: We shut down the dental operations for 11 weeks until we could procure the needed equipment to safely open. We added 16 hours of dentist capability/week. Launched Teledentistry and Dental Only patient services. Had 159 Dental Only patients enrolled since it launched in April 2021.
Free and Low-Cost Medications: Continued to deliver medications throughout the pandemic via a side window we converted to service patients outside the clinic. Launched mailing medications program on May 1, 2020 with support from Rx Partnership, 168 packages of medications mailed, over $13 million value of all prescriptions given to our patients since beginning of pandemic.
Lackey Virtual: Hired a full time RN and scribe to start the Lackey Virtual program. Virtual Urgent Care launched, began Virtual Meet and Greets, and established Virtual Same-Day Acute Care. Developed processes, tools, and protocols for volunteer providers to easily plug into our system. Have two remote doctors volunteering from northern Virginia. Invested over $50,000 in systems related hardware, software, and capabilities.
Better Vision Eye Care: Hired an optometrist 8 hours/week. Launched program in Aug 2020. Had 461 patient visits in just 60 days open (open on Wednesdays only). Provided 364 free eyeglasses for our patients.
Patient Communication: Created Patient Care Center, installed new phone system to better communicate, and started Care Message program to text reminders to our patients.
Behavioral Health Counseling: Added another Behavioral Health Counselors (total 3) to meet the increasing demand, launched Telecounseling and completed 740 Behavioral Health Patient Appointments since March 2020,
Spiritual Care: We created an online prayer request form.
Research Program: Enrolled 35 patients and 10 pre-Med Student Patient Partners. Purchased and distributed remote monitoring equipment and Fitbits. Conducted initial nutrition assessment and treatment plans. Began tracking metrics and telehealth interactions.
Translation and Transportation Services - To address translation challenges, we have partnered with VOYCE, a translation service with both phone and video conference capabilities to interface during patient appointments. VOYCE alleviates the need for the patient to struggle to find someone to translate for them and also ensures that their needs and concerns are being appropriately communicated. To address transportation challenges, the clinic has partnered with LYFT to provide rides to medical and dental appointments at the clinic.

Financials

Olivet Medical Ministry, Inc. dba Lackey Clinic
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Operations

The people, governance practices, and partners that make the organization tick.

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Olivet Medical Ministry, Inc. dba Lackey Clinic

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Paul Maier

Retired

Term: 2021 - 2023

Jill Cottel, MD

Lackey Clinic

Robyn Hylton Hansen, Esq.

Attorney-at-Law, Sands Anderson, P.C.

Michael Jacobs

Founder & President, The Jacobs Group

Larry Trumbore

Lackey Clinic

Paul Maier

Finance/Pharmaceuticals, Retired

Cristina Wineinger

Wineinger & Associates

Steve Apostoles

Medical Director, Newport News Shipbuilding

Dave Rudy

Latonia Chavis

TTC Home Improvements & Handyman Services

Christopher Culp, MD, MBA, FACP

VP Medical Affairs, Sentara Williamsburg Hospital

Lee Folsom

Realtor, Twiddy Realty

Lindwood Nelson, CPA, FHFMA, MBA

CFO, Lifelong Health/AVP, Riverside Health Systems

Robert Topping

Retired, Covenant Wealth Advisors

Maria Brooks

Volunteer, Lackey Clinic and Latisha's House, and Heart for Orphans

Jeremy Conrad

Educator, York High School; Liaison with William & Mary and American Red Cross

Nathan Mortier, Esq.

Attorney-at-Law, Sands Anderson PC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/15/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/24/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.