GOLD2022

Encore Programs, Inc.

Enhancing possibilities for people with intellectual disabilities

aka Encore Programs, Inc.   |   Huntington Beach, CA   |  https://encoreprograms.org

Mission

Vision We envision a future that embodies the ideals of inclusion; where possibilities, opportunities, and dreams are equally pursued regardless of physical, intellectual, or psychological distinctions.

Ruling year info

2005

Executive Director

Ms Julie Maunders

Main address

15239 Springdale Street

Huntington Beach, CA 92649 USA

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Formerly known as

Integrated Rehabilitation Therapies, Inc.

EIN

54-2162112

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Counseling Support Groups (F60)

Arts Education/Schools (A25)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Two major challenges, one driven by changing demographics in the populations we serve and the other the result of new policy directions taken by the California Department of Disability Services (DDS), have increased the need for program expansion in the areas of counseling and therapeutic services, and to achieve a goal of greater inclusion of adults with developmental disabilities, specifically through increased opportunities for employment. While sufficient time and planning is being given to meet these goals by DDS, the fact remains that many agencies, Encore Programs among them, must expand current programming to meet these requirements, at the least, or implement entirely new approaches to their services. Currently, Encore Programs is the only vendor licensed by the State to offer counseling and therapeutic services to adults with developmental disabilities and emotional issues in the North Orange County area.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Encore

Encore is an arts-based day program for adults, 18 years of age and older, with intellectual, developmental and physical disabilities.  Decades of evidence demonstrate that the creative arts are especially suited for instruction and learning and can help pave the way for full community inclusion.  The Encore staff includes degreed/credentialed instructors who work with clients through music, visual and fine arts, language arts, wellness and active classes, technology and industrial arts.  Encore concentrates upon the personal development of each participant in support of his or her goals of self-reliance and independence.  Participants are supported in self-care, social and leadership skills, personal responsibility, and vocational readiness.

Population(s) Served
People with disabilities
People with psychosocial disabilities

CAVA supports adults who are dual-diagnosed with both intellectual disabilities and a co-occurring psychiatric disorder or emotional health issue/crisis.  Clients must be able to participate in and benefit from psychotherapy.  CAVA accepts individuals throughout Southern California.The staff at CAVA include credentialed therapists and teachers.  We also work closely with California State and UC university systems’ Schools of Social Work graduate programs to host interns each academic year. The staff at CAVA provide individual and group therapy and encourage independence through self-care, social and leadership skills, as well as personal skills in assertiveness, personal judgment, and accountability. Specific empirically-based therapeutic modalities are used to maximize successful outcomes. If a participant’s long-term goal is employment, he or she can work on skills that are transferable to a vocational setting.  Many CAVA clients work or have worked in the past and are either retired or aspire to return to the workplace.  CAVA’s therapeutic support aims to reduce incidences of hospitalization and increase quality of life by addressing clinical issues before they erupt into crises.

Population(s) Served
People with disabilities
People with psychosocial disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adults with disabilities receiving sufficient social and emotional support

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, People with intellectual disabilities, People with psychosocial disabilities

Related Program

CAVA

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Using a clinical and creative arts therapeutic methods CAVA provides services, therapies, and programs to empower clients with coping methods to manage negative emotional triggers.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The three areas of support we seek in general operating costs include: 1) Improve psychotherapy services at CAVA with the addition of 2 new clinical staff and expansion of services to meet the broader needs of the community; 2) Expand the pre­vocational programs we already have in place at Encore and CAVA to provide community inclusion opportunities for our population; 3) Increase collaboration with other agencies providing services & resources to our population with intellectual disabilities. By developing these services, we hope to take the first step in meeting impending needs and lay the groundwork for further expansion into services like case management that address not just emotional/behavioral issues but build skills and self-confidence to participate more fully and completely as contributing members of their immediate communities. This goal of greater inclusion benefits not only this population but the larger communities in which they live and help to reduce discrimination.

Our immediate objectives are to broaden our funding sources to include greater emphasis upon grants, building our donation base, particularly among funding sources beyond traditional foundations and fundraisers. We also want to cement our relationship with Cal State Long Beach, our current source for recruiting interns in social work who we very often hire after they've completed their graduate studies. The Graduate Program in Social Work has been a great source of skilled professional labor in therapeutic services. Looking further ahead, Encore Programs will participate in state wide efforts to reform the reimbursement rate structure currently used by DDS to fund current programs and expand into services that policy changes will require.

Due to the impact of the Coronavirus, we have adapted to the various restrictions by establishing online classes and therapy sessions for our clients while the state wide "Stay in Shelter" restrictions are in force. These classes run from simple lectures posted on YouTube to interactive classes in Google Classroom and Zoom. We also offer classes through the local community colleges via their platforms to some of our clients. We anticipate that these digital services will continue even after restrictions are lifted because of cautionary behaviors most people have adopted and because a few of our clients have been home bound due to injuries and chronic health problems but are still in need of services.

Although we need additional staff to implement these goals the staff we do have is able to meet multiple responsibilities, at present. We also have active participation by member of our Board of Directors in outreach, networking business and corporate support, and we have a well established volunteer base whose efforts in fundraising are providing us with seed monies for our various projects to judge which approaches may work over others without committing operating funds to these efforts. This approach gives us some opportunities to test approaches. We also benefit from a core group of three therapists, one of whom is the program manager, who work closely together in developing strategies to meet the personal goals of our populations. Add to this the university internship program to provide part-time staff and we have the solid foundation for further expansion.

Insofar as therapeutic services are concerned, Encore Programs (CAVA) is the only service provider vendored by the State in Orange County, CA, offering individual and group therapy and counseling for adults with developmental disabilities. In addition, our vocational arts programs are spread across both CAVA and Encore and include practical instruction in industrial arts like woodworking (also a rare offering), a viable store and marketplace to sell hand crafted items by clients to the general public. We also have begun to experiment with job coaching services like resume building, job interview practice and basic work skills. Many of CAVA's clients have previous work experience and seek to return to the job market. Given the opportunities provided by additional funding, we believe we can add a Case Management component to our services that will support and guide clients in their efforts to find a job and keep it.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Adults with intellectual and physical disabilities and those who are "dual-diagnosed" with emotional or mental illnesses and conditions, ranging from schizophrenia to autism.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We have individual and group therapy sessions for some of our clients via Zoom or phone conversations due to the Pandemic. However, because of the Pandemic several of our clients were being assisted by caregivers not privy to the sessions due to privacy concerns. We corrected the problem by assigning a staff person to visit the client - under strict public health guidelines - to conduct in-person therapy sessions or to assist the therapists remotely with the client.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    Whenever information is shared there are inevitable viewpoints of the clients shared, also, that may bring to light some issues the clients have been hesitant to share previously on their own initiative.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Encore Programs, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Encore Programs, Inc.

Board of directors
as of 07/14/2022
SOURCE: Self-reported by organization
Board co-chair

Ms Carrie Williams

Board President

Term: 2016 - 2021


Board co-chair

Ms Pamela James

Stock Trader, retired

Term: 2016 - 2021

Julie Maunders

Executive Director, Encore Programs, Inc.

Carrie Williams

President, Wilbur Ellis Company

Pamela James

Vice President/Treasurer, Retired

Jeff Rankin

Rancho Los Amigos National Rehabilitation Hospital

Bill Fowler

Huntington Beach School District, retired

Caren Robertson

Special Olympics of Southern California

Charles Whitehead

Rancho Los Amigos National Rehabilitation Hospital

Christa Christopherson

Encore Programs, Inc.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/23/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 03/21/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.