Virginia Beach Society for the Prevention of Cruelty to Animals (VBSPCA)

Connecting people and pets since 1966

aka VBSPCA   |   Virginia Beach, VA   |  www.vbspca.com

Mission

It is the mission of the Virginia Beach Society for the Prevention of Cruelty to Animals (VBSPCA) to create a more humane and responsible community by eliminating animal suffering while increasing human compassion.

Ruling year info

1966

CEO

Derby Brackett

Main address

3040 Holland Road

Virginia Beach, VA 23453 USA

Show more contact info

EIN

54-6061532

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Veterinary Services (D40)

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Animal homelessness is a community wide problem. We adopt over 3000 animals annually through our animal welfare organization - we connect people and pets. As a trusted resource for our community, we create lasting adoptions, provide quality veterinary care, and inspire compassionate action through education and awareness. At this time, we are an essential service for the public health of our community by supporting owners in keeping their pets safe and healthy, and in their homes. There is no better support than the unconditional love of a pet during the turbulent times. Our organization focuses on the shelter and care of any animal in need in our community and in our neighboring communities. In partnership with our community, we strive to end animal homelessness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Animal Shelter and Low Cost Veterinary Clinic

spay, neuter, shelter, rehabilitate animals, foster care,animal therapy for humans; veterinary care for all shelter animals
Low cost veterinary clinic for public clients

Population(s) Served
Adults

Where we work

Accreditations

Service Enterprise Initiative Certification 2018

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our primary goal is simple in impact yet complex in execution- to provide the highest level of care for the greatest number of animals in our community. Our greatest accomplishment is ending animal homelessness one animal at a time. We do this by providing a variety of resources for the welfare of the animals in our community:
Shelter and care for over 3000 domestic animals (cats, dogs, small animals, birds) on average annually, that includes food, enrichment, wellness veterinary care, spay/neuter, behavioral modification to prepare all animals for the optimal outcome- adoption into forever homes.
Foster care for over 1250 animals annually utilizing a broad network of volunteer foster parents for the purpose of specialized care for animals that are not yet prepared for the adoption process or the shelter environment.
Owner relinquishment services for those that are no longer able to keep their pet for a multitude of reasons. Close to 1500 individuals bring their animals to us annually to give them a second chance in a new home.
Miracle medical funding support for the treatment of animals with more specialized needs such as dentals, mass removals, entropy surgeries, upper respiratory illness, emergent surgeries or humane euthanasia as needed for the animals while in residence.
Affordable veterinary care for the public animals in our community based on the income bracket of our clients, serving over 11,000 clients annually.
Mobile spay/neuter and vaccine services for over 3200 patients annually on our Neuter Scooter accessible to communities in harder to reach areas.
Partnership with other animal welfare organizations to include the Humane Society of the United States, PETA, and regional shelters to transfer in animals that are in need of shelter and adoption. We transfer in over 1300 animals annually and our goal is even greater outreach.
Partnership with a robust network of rescue partners for placement of animals that will thrive outside of the shelter environment.
Triage and placement of over 1600 wildlife with our large wildlife rehabilitation network.
Compassionate education in the community through our Humane Education programs delivered to over 8200 children annually through our school programming, camps, and workshops plus new virtual components created for the current situation.
Animal visitation, consultation, and resources for over 37,000 visitors annually to our shelter.
In conjunction with our regional shelter partners, we provide advocacy for the humane treatment of all animals and work for needed legislation to increase compassion through out our communities.
We have been connecting people and their pets since 1966 and continue to focus on being the voice for those that need us the most.

Strategic Plan 2020-2023 Perspectives:

1. Financial- The Viability of the Organization: To develop and expand resources to operate in a financially sustainable manner.
a) Execute with a balanced budget,
b)Increase contributions by 5% per year,
c)achieve top line revenue goal of $5 million- an increase of 3% per year.

2. Customer Focus- the Sustainability of the Organization: to create long term ambassadors and loyal supporters.
a)Cultivate shareholder interaction( adopters, clinic clients, volunteers, donors, community partners) into long term relationships year over year.
b)increase customer satisfaction by 10%,
c)incorporate partnerships in animal welfare throughout the region.

3. Internal business processes- The Productivity of the organization: implement operational efficiencies with integrated department/personnel and technological resources.
a)Develop and improve standard operating protocols to provide the highest level of care for the greatest number of animals.
b)maintain live release rate >90% annually. c)allocate space and resources in current facility while conducting needs assessment for potential capital campaign.
d) Maximize use of tools and technology to improve operational efficiencies and communications to reduce costs by 2% annually.

4. Learning and Growth-The Vitality of the Organization: recruit, develop and retain skilled members dedicated to our mission.
a)Reduce turnover by 3% annually.
b)implement continuing education by role to include values based leadership training, time management skills, conflict resolution, fiscal accountability, technical training and certifications.
c) defined career paths and succession planning
d)build robust associate recognition and reward program.

The Virginia Beach SPCA has been a long standing partner in animal welfare in the Hampton Roads region since 1966. Our years of animal sheltering and medical care position us as a leading resource for the pet owners and the animals in our community. Our highly skilled staff includes animal care technicians focused on the everyday care, feeding, and enrichment of the animals in residence; professional vet staff providing the highest quality medical care for all of the animals- shelter and public; and strong, innovative leadership and executive teams designed to support the administration of the shelter and clinic. We are governed by an engaged Board of Directors representative of our community and committed to our mission. Our leadership is focused on our mission with actions based on our core values- we work to bring those to light everyday to our community: Collaboration, Community, Dedication, Empathy, Innovation, and Joy, Our greatest investment is in our staff, providing equitable pay and benefits, continuing education and growth opportunities, and integrated team building designed to serve the animals at an optimal level. We have a full clinic staff with 4 full time veterinarians and supporting technical staff that serve the needs of the shelter and of the public. We have 3 exam rooms, one is fear free, and a full surgery suite including the capacity to provide dental surgery. In addition, we have our mobile clinic, The Neuter Scooter, that helps to bring spay/neuter and vaccine clinics to under served areas of our region such as the Eastern Shore of Virginia. Our direct animal care staff is hard working and dedicated to improving the lives of the animals that cross our threshold.
As a private nonprofit, we rely heavily on the support of our community. While balancing the revenue stream from clinic and shelter operations with our expenses is a constant challenge, we have worked to build our donor base over the many years of operation. Our donors are critical to the financial support of the organization and our volunteers supplement our operational support. We have a fundraising team, along with our Board, that focuses on engaging and communicating our need and our impact with our generous community. We partner with the city of Virginia Beach and the Hampton Roads Community Foundation for annual grants for both capital improvements and operational expenses. There are also other animal welfare foundations that provide grant opportunities and guidance for best practices. We are members of professional organizations, such as the Association for Animal Welfare, and we partner with all of the regional animal shelters- publicly funded and privately held- to follow trends and provide solutions for eliminating animal suffering and homelessness. We are proud to be a community partner able to provide essential services that impact the well being and the strength of all we serve.

As a nonprofit working collaboratively to provide animal welfare solutions and support for our stakeholders, our work is essential to the public health and wellness of our community. For fiscal year 2019 and up until February 2020, our impact numbers were holding strong annually-
2756 animals adopted
1263 animals cared for in foster homes
1361 animals transferred to us from other shelter or rescue partners
5885 clinic appointments
4924 Spay/neuter in house
3231 Spay/neuter on our Neuter Scooter mobile clinic
1638 Wildlife triaged
8272 Children reached through our Humane Education
484 new Volunteers
$153,236 in retail sales
After experiencing several years of deficit budgeting, we were on target for a balanced budget for the end of this FY 20 ending in August. We had made adjustments in the operating models on both the shelter and clinic side utilizing the right talent in the right role and empowering managers to be solution oriented. We hired a professional team of 4 vets and supporting staff with the goal of bringing the fifth vet on in early summer 2020. Our Executive Team was streamlined and the culture began the shift to values based leadership. We increased focus on customer service to improve the customer experience and create better relationships with our various stakeholders- whether adopter, donor, owner relinquishment, clinic client, retail customer, volunteer. We developed a clear- obtainable- strategic plan for 2020-2023 and built a key performance indicator scorecard to monitor our progress. We tabled a capital campaign for a new building that had been under consideration in 2018 and shifted our focus to balancing the budget and optimization of our current facility- we consolidated offices; renovated receiving, puppy nursery, and kitten nursery areas; redesigned clinic to add a 3rd fear free exam room; improved the retail store as a part of our lobby; and expanded the dog yards. We have made inroads on all of our strategic objectives and the majority of the measures were on target.
In March, COVID 19 hit. While we were deemed an essential operation, we followed all of the restrictions limiting the number of visitors to the building to 10 by appointment only for visitation, adoption, and intake. We moved to curbside check in for our clinic and suspended non-essential surgery and our mobile clinic for 2 months. We limited animal intakes from regional partners. We canceled all of our outreach and major fundraising events. We terminated nonessential associates. We are moving into our recovery now and increasing capacity safely and slowly.
Our supporters have been generous and our public grateful for our continuing operations, but we now look at our sustainability in this "new normal". Our strategic plan remains clearly on the horizon with the vision to end animal homelessness, but our financial stability is on the dashboard. We will work to build the partnerships and donor relationships that will aid us in achieving that goal.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Virginia Beach Society for the Prevention of Cruelty to Animals (VBSPCA)
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Virginia Beach Society for the Prevention of Cruelty to Animals (VBSPCA)

Board of directors
as of 3/2/2021
SOURCE: Self-reported by organization
Board chair

Mr. Scott Taylor

Taylor Construction

Term: 2017 - 2021

John Wallace

Mass Mutual

Jan Fine

retired

Trish Blue

Cherry Bekaert

Leila Bradley

TowneBank

Bill Campbell

retired

Todd Eichman

Sterling Benefits, LLC

Kimberly Key, DVM

Bay Beach Veterinary Hospital

Ashley Knepper

Reed and Associates Marketing

Brad Keuther

General Dynamics

Angie Lombardi

The Franklin Johnston Group

Rebekah Monteith

Rebekah Monteith, CPA

Tom Sheppard

Sheppard Law, P.L.C.

Les Watson

Wolcott, Rivers, Gates, Atty

Amy Mallet

Virginia Natural Gas

Adam Varner

757Pros

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/02/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability