USO of North Carolina, Inc.

The Force Behind the Forces

aka USO of NC   |   Morrisville, NC   |  https://northcarolina.uso.org/
This organization has not appeared on the IRS Business Master File in a number of months. It may have merged with another organization or ceased operations.

Mission

The mission of the USO NC is to strengthen America's service men and women by connecting them to family, home and country throughout their service to our nation. This is done by providing high impact critical programs as well as a "touch of home".

Ruling year info

1972

Principal Officer

Jim Whaley

Main address

600 Airport Blvd. Suite 200

Morrisville, NC 27560 USA

Show more contact info

EIN

56-0532315

NTEE code info

Military/Veterans' Organizations (W30)

Human Service Organizations (P20)

Nonprofit Management (S50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

America is a Force for good in the world and depends on a strong military force. The military force depends on connecting with their family, home and country and feeling the support of the country they serve. As we have been at war for over 18 years and in a continued role outside of war, there are many unmet needs for our military and their families to provide them the supports they need. There is a growing disconnect between our military and the American people, with only 1% volunteering to serve. Americans, while supporting out military, do not understand what this means to the service members or their families. The USO is committed, as they have for almost 8- years to providing support, services connections and a touch of home!

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Center Programs

To provide morale, welfare and recreation-type services to uniformed military Personnel.
Operating one recreation facility in Jacksonville and two airport centers located at the Raleigh-Durham International and the Charlotte Douglas International Airports. These centers serve as "homes away from home" as well as safe havens for America's sons and daughters who are defending our freedom, along with their families and military retirees.
Our deployment care package program provides each deploying service member a USO Care Package as they board the bus or aircraft bound for the war zone. The forward deployed care package program provides a "touch of home" to our troops deployed fighting the war on terrorism. And we welcome our single service members home with a Rack Pack. This care package contains new hygiene items, a calling card, snacks and other goodies.
United Through Reading and Smiles Over the Miles are just two of our many programs for the families of our deployed servicemembers
Operation Enduring Care provides needed services for our Wounded Warriors and their families.
Our food pantry & voucher program provides for young families when they have had financial problems.

Population(s) Served

Warrior Reset Program
Building upon the principles of stress management, suicide prevention, relationship strengthening and comradery, the USO of NC Warrior Reset Program gives troops the tools to bounce back after combat. This 3-day comprehensive program is designed to serve 60 service members and their spouses. Working with military leadership, troops are selected based on having been deployed within the last year, being proven leaders within their unit and having at least one year left within the military.

Spouse Reset Program
Spouse Reset is a two-day resiliency program focused on giving spouses the hands-on training and tools to better cope with the pressures and challenges associated with the military lifestyle. Topics include resiliency, post-traumatic stress, stress management, non-conventional therapies, humor, peer to peer coaching, mentoring, suicide and substance abuse prevention, traumatic brain injury/concussion care, team building, nutrition and health, financial literacy, domestic violence prevention, parenting and couples communication, and community engagement. The service member is an integral part of Spouse Reset and invited to participate for both days.

Family Reset Program
Family Reset is a two-day on-site health, human service and resiliency program focused on giving all members of military families the hands-on training and tools to better cope with the pressures and challenges associated with the military lifestyle, as well as reestablishing and improving their own psychological needs, physical and nutritional health, financial literacy, and relationships. Topics include effective communication, outdoor and learning based play, incorporation of the USO of NC Reading and Study Skills Program, humor, team building, nutrition and health, and community engagement.

Population(s) Served

Military Money Matters
Under the guidance of local military leadership, the USO of NC launched its Financial Literacy course, Military Money Matters. This flexible course gives attendees basic knowledge of their financial world all the way to investing and retirement information. From buying a car to thinking through when to buy a home or how to save for the future, we will cover it. In addition to the workshop attendees will receive a workbook, a copy of a Get It Together Real World Guide book, a 15 minute consultation with an expert, a case management system via email after the class, and a great start to their financial future. Topics previously covered in the 15 minute consultations range from divorce and child support to saving for the future, investing and credit score improvement techniques.

Financial Literacy in Resiliency and Transition Programs
Recognizing that Financial Literacy is a subject that touches every part of a military family’s life, the USO of NC offers the most comprehensive resiliency and transition programming by embedding a financial literacy component into every workshop. As with all USO of NC Programs, spouses and family members are encouraged to attend with their service member.

Population(s) Served

Transition Workshops and Hiring Events
The USO of NC, in collaboration with Hire Heroes USA, hosts career transition workshops for active-duty, wounded, ill and injured troops, NC National Guard and Reserves, their spouses and caregivers. The workshops focus on resume writing, mock interviews, professional work practices and translating prior military experience into a civilian career. As a follow up to the workshops, the USO works through the USO Employment Pipeline to conduct hiring events across the state. These are not the average job fairs. Troops are matched directly with jobs they are qualified for and employers conduct interviews with the purpose of filling a vacancy in their organization that day. 

Hiring and Employing Troops:
A USO of NC Training for HR Professionals
Equipping troops with transition skills is important, however the USO of NC takes it one step further by educating local HR professionals on military culture. This one day training gives companies the tools they need to recognize the benefits of hiring troops. Topics include tax benefits, affirmative action requirements, military culture education and dealing with post-traumatic stress in the workplace.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients reporting increased knowledge after educational programs

This metric is no longer tracked.
Totals By Year
Related Program

Center Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The USO of North Carolina offers numerous high impact educational programs for service members and their families, with increasing demand for programs addressing critical issues.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The USO of NC has high demand for programs, as delivery of programs has grown, the internal process for reporting program numbers has changed. The decrease in service from 2014-2015 exemplifies this.

Number of participants reporting change in behavior or cessation of activity

This metric is no longer tracked.
Totals By Year
Related Program

Reset Resiliency Programs: Warrior Reset, Spouse Reset, Family Reset

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

We added critical programs to address reintegration of military into their family & community. These programs provide tools for coping with stresses of military lifestyle and entering a "new normal"

Number of participants reporting high levels of satisfaction with program

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The USO of NC programs evaluate at 90%-95% satisfaction rates among those we serve. The decrease is not a reflection of satisfaction decrease, but the overall change in number served (see above notes)

Number of individuals reporting higher levels of financial stability 6 months after program

This metric is no longer tracked.
Totals By Year
Related Program

Financial Literacy

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The USO of NC grew its Financial education programs, and embedded Financial Education into our Resiliency and Transition programs. There is also ongoing follow-up and support after the workshops.

Number of participants reporting stronger relationships as a result of the program

This metric is no longer tracked.
Totals By Year
Related Program

Reset Resiliency Programs: Warrior Reset, Spouse Reset, Family Reset

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The USO- NC increased our programs directed at improving personal and professional relationships for a healthier, balanced lifestyle that reduces stress and fosters successful community reintegration

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

VISION: We are leading the way to enrich the lives of America’s military in the Carolinas.

MISSION:To Strengthen America's service members by connecting them to family, on me and country.

GOALS:

Programs and Services:Strengthen, refine and expand our programs and services to support our mission.

Increasing Public Awareness Increase public awareness and engagement, brand understanding and recognition of the work of the USO of NC through media relations and community outreach efforts;

The USO of North Carolina operates twelve Centers across the state which offer a touch of home, programs that offer morale building support and connection to community and family. Each Center is strategically placed in key locations that allow them to offer programs and services with a 30-50 mile vicinity of each as well as a mobile vehicle that supports areas of the state that do not have a center nearby. The USO of NC has also established research based health and human service programs that directly impact the lives of our troops and their families. Programs are offered in key areas such as transition assistance, financial education and literacy, and resiliency. These programs were created based on the ever-evolving needs of the military and their families and adapt and evolve with emerging unmet needs.

In 2014, the USO of NC offered 575,000 services and programs to troops who call North Carolina home. We deliver the services troops expect and want, including support locally through Center operations and statewide, strategic programs aimed at complimenting government resource providers. Our relationships with corporate donors allow us to expand our reach, and by leveraging the work of other non-profit partners, we’re able to increase the opportunities to serve the needs of troops and families. More than
750+ volunteers help us deliver on our promise.

Our accomplishments grow every year, and so do our challenges. We answer the call to support troops and military families in times of peace and in times of war. We realize the journey made by troops and their families is our journey, too. Our ongoing accomplishments include meeting needs through 575,000 opportunities each year. Visits to our centers, participation in programs ranging from resiliency training, to job transition assistance, family strengthening programs, no-dough dinners for military families just before payday and USO entertainment events help account for our substantial progress in achieving our mission. But, as U.S. troop presence around the world continues to change, we must be prepared to adapt and be where they are, not where they were. As long as there are troops serving, the USO of NC will be by their side.

Financials

USO of North Carolina, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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USO of North Carolina, Inc.

Board of directors
as of 5/12/2020
SOURCE: Self-reported by organization
Board chair

BGen Maureen LeBoeuf

EdD; Brigadier General, U.S. Army, Retired

Term: 2016 - 2021

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes