Thompson Child & Family Focus

Thompson takes an agency-wide trauma-informed, evidence-based, whole-health, multi-generational approach to serve communities to reach our vision of "All children health, all families thriving, all communities strong."
Agency KPIs include:
90% Client Satisfaction
70% Mental Health Gains
90% Aftercare - no need for higher level of care
90% Aftercare - no psychiatric hospitalizations

Thompson employs a strategic approach for achieving its goals. The board of directors, agency leaders, and all staff are led by a shared vision, which is frequently and clearly communicated to all.

Thompson hires top tier talent to work for the best outcomes for the children and families we serve. Thompson is in a continual process of developing expertise in the areas of early childhood, family support & stability and mental health by making sure our staff receive training in current, evidence-based approaches.

Agency leadership engages with other community leaders to be sure we are meeting needs collaboratively and efficiently, without duplicating efforts.

As an agency, each program's KPI progress is tracked on a monthly, quarterly, and annual basis using scorecard reviews, client satisfaction surveys, outcome measurements, and internal monitoring reviews by our Performance & Quality Improvement team.

Thompson is committed to meeting the rigorous expectations of Council on Accreditation, and continually evaluates each area of the agency according to objectives and outcomes, making change as necessary to be sure we are helping each client succeed.

Thompson Child & Family Focus (Thompson) is a trauma-informed human services non-profit organization, accredited by the Council on Accreditation (COA). We strengthen children, families, and communities through the delivery of evidence-based services.

Thompson has a Continuous Quality Improvement (CQI) plan that uses an agency-wide, team-based approach that measures and analyzes data on program operations and outcomes to ensure that we are providing high quality and appropriate services to the children, youth, and families in our care.

In fiscal year 2022-2023, Thompson served a total of 3,090 clients through a total of 3,482 total services.
247 services were provided in Early Childhood programs.
1,723 services were provided in Family Stability programs.
1,328 services were provided in Mental Health programs.
184 services were provided in Residential programs.

Program Achievements in FY22-23 include:

97% of clients were satisfied with their services, exceeding the 90% goal.
84% of clients experienced mental health gains, exceeding our 70% goal.
92% of clients increased their whole health score from intake to discharge.