Thompson Child & Family Focus

Thompson takes an agency-wide trauma-informed, evidence-based, whole-health, multi-generational approach to serve communities to reach our vision of "All children health, all families thriving, all communities strong."
Agency KPIs include:
90% Client Satisfaction
70% Mental Health Gains
90% Aftercare - no need for higher level of care
90% Aftercare - no psychiatric hospitalizations

Thompson employs a strategic approach for achieving its goals. The board of directors, agency leaders, and all staff are led by a shared vision, which is frequently and clearly communicated to all.

Thompson hires top tier talent to work for the best outcomes for the children and families we serve. Thompson is in a continual process of developing expertise in the areas of early childhood, family support & stability and mental health by making sure our staff receive training in current, evidence-based approaches.

Agency leadership engages with other community leaders to be sure we are meeting needs collaboratively and efficiently, without duplicating efforts.

As an agency, each program's KPI progress is tracked on a monthly, quarterly, and annual basis using scorecard reviews, client satisfaction surveys, outcome measurements, and internal monitoring reviews by our Performance & Quality Improvement team.

Thompson is committed to meeting the rigorous expectations of the Joint Commission, and continually evaluates each area of the agency according to objectives and outcomes, making change as necessary to be sure we are helping each client succeed.

Thompson Child & Family Focus (Thompson) is a leading provider of clinical and prevention services committed to transforming lives through early childhood, family stability, residential, and mental health services. Thompson has served the community for 136 years, and our executive leadership team brings more than 125 years of combined experience serving our population.

Thompson earned The Gold Seal of Approval® from The Joint Commission, an independent, not-for-profit organization that accredits and certifies more than 20,500 health care organizations and programs in the United States. All programs are licensed on the highest levels and standards. Thompson has also been a Better Business Bureau WiseGiving Accredited Charity Seal Holder since January 2010.

In fiscal year 2021-2022, Thompson served a total of 3,723 clients through a total of 4,327 total services.
417 services were provided in Early Childhood programs.
2,331 services were provided in Family Stability programs.
1,579 services were provided in Mental Health programs.

Program Achievements in FY21-22 include:

97% of clients were satisfied with their services, exceeding the 90% goal.
Six new evidence-based or evidence-informed programs were added to our service continuum.
Thompson expanded its services geographically to include NC, SC, and FL.
Thompson had a 34% increase in foster homes from the beginning to the end of the fiscal year.