Disease, Disorders, Medical Disciplines

Cancer Services, Inc.

Enhancing Health, Life, and Survivorship

Winston Salem, NC   |  www.cancerservicesonline.org

Mission

Cancer Services, Inc., a United Way partner agency, was established in 1955 with a mission to enhance the quality of life for individuals living with cancer and to provide the gift of life through education. The agency serves Forsyth, Davie, Stokes and Yadkin counties of North Carolina and offers the following free services: medication assistance, home health supplies, wellness groups, Pink Broomstick breast cancer program, educational programs, information and referral, patient advocacy, a telephone peer support program and transportation assistance. It is the only service agency in the Piedmont Triad that addresses these needs for all types of cancer patients. Cancer Services accepts individual contributions, corporate contributions, matching gifts, memorials and honorariums.

Ruling year info

1972

CEO

Mrs. Tara O'Brien

Main address

3175 Maplewood Ave

Winston Salem, NC 27103 USA

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EIN

56-0656375

Cause area (NTEE code) info

Cancer (G30)

Health (General and Financing) (E80)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Cancer Services provides comprehensive treatment support programs for cancer survivors and their families in our community. Our patient services include financial, physical and social support programs and are provided in collaboration with local cancer centers for best access. Nationally, 30% of cancer survivors go into debt at some time during treatment, 20% of patients will stop taking a life-saving drug due to high co-pays in order to reduce the burden on their family’s expenses and 3% file for bankruptcy. Our goal is to address this for patients in our community with our combined financial assistance approach, ensuring access to care, cancer treatment medications & support is secured regardless of a patient’s resources. We are also committed to reducing the isolation often experienced by cancer survivors by providing a wide range of wellness programs and outreach to help transition clients from treatment through survivorship. It is also essential to target high-risk populations.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Educational Programs & Direct Patient Services

Cancer Services, Inc. coordinates a variety of educational programs for its clients and their families. Conversations on Cancer is a series of topics ranging from Stress & Healing to Complementary Therapies. The Pink Ribbon Talks, a one-day conference for women with breast cancer, is a day of learning and sharing resources and information through breakout sessions and a lunch presentation. Cancer Services also has direct patient programs such as a medication program to assist cancer patients with the purchase of cancer related medications, and an information and referral program for patients and their families to call for resources.

Population(s) Served
People with cancer
General/Unspecified

Our Patient Advocate Team consists of professionals who can assess client needs and work with patients and families to address these needs, helping to secure financial and treatment support services. We offer information and referral services to clients in order to connect them with financial, social and emotional services offered by our agency, as well as other local, state and national resources. Information regarding these resources will be offered and referrals will be made as needs are identified.

Population(s) Served
People with cancer
Caregivers

Clients residing in Davie, Forsyth, Stokes and Yadkin Counties and who also meet our eligibility requirements may be able to obtain assistance from Cancer Services as well as assistance from other prescription assistance resources. Financial eligibility is based upon 200% of the Federal Poverty Guideline, as well as household expenses and current need. Assistance with purchasing nutritional supplements and ostomy supplies may also be offered on a limited basis.

Limited emergency financial assistance may be available on a case by case basis, in conjunction with accessing resources from other local crisis agencies.

Population(s) Served
People with cancer

Cancer Services maintains an inventory of equipment and supplies which are loaned or given out free to clients. All of these items come from donations from the community.

Population(s) Served
People with cancer

Getting back and forth to cancer treatments can be a stress for many clients and families. Finding transportation or covering the expense of transportation can be difficult. A Patient Advocate can help you identify resources to help with transportation needs.

Population(s) Served
People with cancer

For many cancer survivors, peer support can be helpful during and after treatment. Our Peer Support Program coordinates trained volunteer cancer survivors with individuals to offer support via telephone or email.

Population(s) Served
People with cancer
Caregivers

The Pink Broomstick® Support Program is a referral based program that provides meaningful, rehabilitative support to newly diagnosed patients with breast cancer. Each patient receives their Pink Broomstick® kit pre-surgery from the local hospitals: Novant Health Forsyth Medical Center, Medical Park Hospital and Wake Forest Baptist Health Medical Center. The kit contains resources, agency information, a pink broomstick and a lovely pink polka dot comfort pillow used for recovery. Post surgery rehabilitation exercises are demonstrated at PinkBroomstick.org.

In addition to the Pink Broomstick® kit, patients are offered telephone peer support from trained volunteers who are also breast cancer survivors. Volunteers help explain rehabilitative exercises, address concerns the patient may have and to lend a listening ear. After surgery, a member of the Cancer Services Patient Advocate Team is available to help the survivor find answers, meet other survivors and regain control.

Population(s) Served
People with cancer

Cancer Services works with both cancer centers in our area to offer support to gynecologic cancer survivors from the beginning. We have a relationship with clinical staff at both cancer centers in our area to give newly diagnosed patients a “survive & thrive kit.” The kit includes information on the various gynecologic cancer awareness colors, a handmade keychain, survivor inspired information regarding coping with GYN cancer, The Cancer Fighting Kitchen cookbook, all inside a purple tote bag. When the client receives this kit from their provider, the client is referred to our office where they are matched to a trained peer support volunteer. This volunteer calls to offer them hope, a listening ear and encouragement to join with the GYN cancer support activities available to them.

Population(s) Served
People with cancer

The Cancer Services Care Team is a group of volunteers, themselves cancer survivors, who maintain regular contact with our clients. Volunteers make calls to clients to check in on how they are doing, see if referrals we have made have been satisfied, update them on our services and determine if there are any needs we could be fulfilling for them.

Population(s) Served
People with cancer

Our Healing Hands programs help reduce stress, pain, and anxiety. Priority is given to clients who are currently in or recently completed treatment.

Population(s) Served
People with cancer
Caregivers

For many cancer survivors and their families the greatest need is emotional and educational support. A collaborative effort, Cancer Services Inc., Novant Health Derrick L. Davis Cancer Center, and Wake Forest Baptist Health offer a variety of settings for emotional and educational support.

Population(s) Served
People with cancer
Caregivers

Ask the Cancer Dietitian: Q & A Session

Learn what you or your loved ones should be eating during cancer treatment from a certified specialist in oncology nutrition and Registered Dietitian.

CancerDietitian.com

Many people facing cancer want to know how to live healthy after diagnosis. Cancer Services has a website to address current trends and share recipes.

Cancer Fighting Foods Cooking Classes

Topics include foods for people in treatment, quick and easy recipes, and how to make cancer fighting foods taste great!

Whole Body Nutrition Counseling

Find a nutrition plan that works for you. We take a practical and positive approach to healthy eating and guiding you to the best nutrition plan for your diagnosis.

Population(s) Served
People with cancer

This program, modeled after a National Cancer Institute program, is a partnership between Cancer Services and local African-American congregations. Pastors commit to promote a healthy lifestyle within their congregations through sharing of information, health Sundays, and policies to promote healthy eating at church related functions.

Population(s) Served
Minorities

BAPCAPS partners with local African-American barbershops to educate men on ways to reduce cancer risk and make sure they are talking with their doctors about cancer screenings.

Population(s) Served
Minorities
Males

Chicas de Salud offers hispanic women education and exercise in a convenient location at no fee. Our Hispanic outreach educator spends each class doing physical activity while educating on important cancer risk reduction, health and wellness topics.

Population(s) Served
Minorities
Females

Cooking Matters helps families to shop for and cook healthy meals on a budget. Programs are available in both English and Spanish.

Population(s) Served
Minorities

Active Living Every Day uses facilitated group-based problem-solving methods to integrate physical activity into everyday living.

Population(s) Served
Minorities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of funds spent on direct services

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Annually, we strive to spend over 90% of our expenses on direct services.

Number of cancer survivors assisted with improved access to cancer care

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We help clients identify and access physical, financial, and emotional resources to assist during their cancer journey.

Percentage of risk reduction education programs provided to targeted at-risk populations

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Over 90% of all community education programs were provided to targeted at-risk populations.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Over 600 volunteers annually provide thousands of hours of service.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

Cancer Services' mission is “Enhancing Health, Life & Survivorship". <br/><br/>We strive to provide comprehensive treatment support to anyone with any type of cancer in our community through financial, physical, and social support. Additionally, we provide risk-reducing behavior education on all cancers to targeted audiences.

Our agency works collaboratively with a wide range of partners to ensure that we identify clients early in their cancer diagnoses and can help them ensure they have access to a full range of treatment support resources. <br/><br/>We have a presence in both local medical centers and a wide range of community partners to ensure referrals, reduce barriers, and expedite assistance.

Cancer Services utilizes a Patient Advocate Team for implementing our direct patient services and a Community Outreach Team to implement our targeted community education programs. <br/><br/>Our Patient Advocate Team works to access treatment medications and financial resources to ensure access to services regardless of patient resources as well as providing peer support programs, equipment, wellness programs, resources, and information. <br/><br/>Our Community Outreach Team utilizes evidence-based programs to target high-risk populations in order to help reduce risk, increase early detection, and promote a wider range of treatment options if a cancer is diagnosed, ideally at an earlier stage.

Cancer Services has a Strategic Plan that is reviewed annually and marks and reports progress to our Board of Directors and community partners. <br/><br/>Internally, we have proprietary software to track client needs, services, data, and value of services. Patient Advocates identify and address unmet client needs. <br/><br/>With education programs, we utilize evidence-based programs with multi-session designs so that we can track progress, provide follow-up and promote ongoing behavior changes. <br/><br/>All of this information is reviewed consistently and reported to funders and community partners.

In 2019, Cancer Services: - Assisted over 5700 cancer survivors annually with an average of 14 contacts per person - Secured over $46 million in resources and support to help ensure access to treatment medications and treatment support to individuals with all types of cancer - Ensured that 97% of program participants would recommend our programs to a friend - Utilized over 540 volunteers who provided thousands of hours of service helping to impact survivors and families - Expended over 93% of expenses for direct services, with under 8% being used for management and fundraising expenses. Cancer Services continues to: - Identify target populations with barriers to care that we strive to address - Meet growing needs of cancer patients due to growing populations, aging populations, and increased diagnoses of cancer - Need more resources to accommodate services to thousands in our community - Become an immediate resource to anyone diagnosed with any type of cancer in our community.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: electronic surveys (by email, tablet, etc.), constituent (client or resident, etc.) advisory committees.

  • How is the organization using feedback?

    We use feedback to: to identify bright spots and enhance positive service experiences, to inform the development of new programs/projects.

Financials

Cancer Services, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Cancer Services, Inc.

Board of directors
as of 7/23/2020
SOURCE: Self-reported by organization
Board chair

Mr. Ron Willard

Judith Hopkins, MD

Novant Health Oncology Specialists

Michael Tierney

Retired, Wachovia

Ron Willard

Retired

Jon Marzano

Marzano Asset Management

Glenn Lesser, MD

Wake Forest Baptist Health

Patricia Zekan, MD

Novant Health Oncology Specialists

Carolyn Ferree, MD

Retired, Wake Forest Baptist Health

Donna Hennessey

Allegacy Federal Credit Union

Susie Campbell

Shelco

Lynn Holtzclaw

LLH Consulting

Andrea Hyman-Davis

Doug Maynard, MD

Retired, Wake Forest Baptist Health

Thomas Orr

Thomas Orr Floors

Steve Sessions

Sessions Specialty Co

Kristine Sims

Constangy, Brooks & Smith, LLP

J.R. Snider

Scott Somerville

HanesBrands

Jim Stokes

Retired

Ira Williams

Allegacy Federal Credit Union

Ron Davis

Robin Hinshaw

JD

Rolland Barrett

MD

David Carr

MD

Edward Levine

MD

Doug Maynard

MD

Judy Sears

MD

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Keywords

support, resources, cancer, medication, information, referral, financial, supplies, education, equipment, health fair, breast cancer, library, advocacy