GOLD2024

Western Carolina Community Action, Inc.

Empowering people, transforming lives

aka WNCSource   |   Hendersonvlle, NC   |  https://wncsource.org/

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Mission

Working with communities and partners, WNCSource improves people's lives by creating pathways to self-reliance and healthier living.

Ruling year info

1966

Chief Executive Officer

Mr. David White

Main address

PO Box 685

Hendersonvlle, NC 28793 USA

Show more contact info

EIN

56-0846319

NTEE code info

Human Service Organizations (P20)

Housing Expense Reduction Support, Rent Assistance (L82)

Kindergarten, Nursery Schools, Preschool, Early Admissions (B21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

WNCSource Housing Services

A safe, affordable place to live is a critical element for a healthy life. WNCSource administers the Housing Choice Program (Section-8 Voucher) in both Henderson and Transylvania Counties. Each day, we work with single parents, low-income families, veterans, the elderly and disabled to help them locate and secure safe, affordable housing.

WNCSource is a strong advocate for safe, affordable housing and has been designated as a High Performer by the Federal HUD program for 20 years in a row! We work closely with landlords and tenants to inspect housing units, mediate issues or disputes, promote good relations, and help all parties understand their rights and responsibilities.

More than 720 households receive rental assistance vouchers annually through WNCSource. Many of these individuals are enrolled in our Family Self Sufficiency program. Caseworkers encourage them to access education, credit counseling and other resources to set them on the path to independence.

Population(s) Served
Adults
Economically disadvantaged people
Veterans

WNCSource Children's Services programs include Early Head Start (6 Weeks-Age 3), Head Start (3-5 yrs.), NC Pre-K (4-5yrs.), and a Developmental Day program. We operate 19 childcare centers throughout Henderson, Transylvania, Rutherford and Polk Counties to serve over 500 children and families annually. Each of these programs nurtures and tracks development across 6 domains - Social/Emotional, Physical, Language, Cognitive, Literacy, and Mathematics in order to prepare children for transition into Kindergarten and long-term success in school. We also work with the family to provide access to community resources.

While Federal grants provide 80 cents of each dollar spent for Early Childhood Education program, WNCSource must depend on the generosity of our community to raise the remaining share of financial and in-kind support needed to help our children succeed! An investment in early childhood learning can make a lasting change in a child's future!

Population(s) Served
Economically disadvantaged people
Infants and toddlers
Children

WNCSource Transportation operates Monday through Friday in Henderson County and provides a variety of community transportation programs to help the elderly, disabled and county residents of all ages keep moving! Our fleet of 18 passenger vehicles includes 8 ADA mobility lift vans that provide free transportation (donations appreciated!) to healthcare appointments, shopping, congregate meal sites, Medicaid visits, and a variety of community destinations. We also serve remote areas of Henderson County through the Rural Operating Assistance program (ROAP) and Title 3 Older Americans Act Transportation programs.

In 2022, WNCSource joined Impact Health's Healthy Opportunities Pilot program network to become the transportation service partner for Henderson and Polk County to serve residents in need of medical and health-related transportation.

Winner of three NC Public Transit Association awards, WNCSource Transportation is the contract operator for Apple Country Public Transit.

Population(s) Served
Economically disadvantaged people
People with physical disabilities
Older adults
Seniors
People with disabilities

WNCSource Older Adults Services operates two congregate meal programs, a Mobile Meals home delivery program, a Liquid Nutrition program, and distributes shelf-stable meal boxes to elderly residents in rural parts of Transylvania County. In addition, we provide garden vouchers, fans, personal hygiene supplies, and help connect our elderly neighbors with the resources they need to remain independent and age in place. With the help of a small army of caring volunteers, WNCSource's Older Adults Services provides nutrition, socialization opportunities and connection to community resources for over 1,200 seniors annually.

WNCSource Older Adult Services collaborates with Land of Sky Regional Council, Transylvania County DHHS, and local nonprofits and businesses to help seniors. Program support comes through public funding, community grants, and private donations. In addition, proceeds raised from the Tiger Town Thrift Store in Rosman, NC are essential to supporting our work with seniors.

Population(s) Served
Seniors
People with disabilities

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is hard to come up with good questions to ask people, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback

Financials

Western Carolina Community Action, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Western Carolina Community Action, Inc.

Board of directors
as of 04/10/2024
SOURCE: Self-reported by organization
Board co-chair

Mrs. Ellen Steele

HR Business Partner

Term: 2024 - 2023


Board co-chair

Mr. David Carfolite

Retired broadcasting media consultant

Term: 2023 - 2024

Noah Rose

WNC Regional Transportation Committee

Katherine Parnell

Brevard College

Shannon Perry

Contract Online Content Mgr.

Matt Ballance

City of Asheville

David Carfolite

Retired

Brenda Blackburn

Blue Ridge Community College

Richard Reagen

Retired

Ellen Steele

HR Business Partner

Brock Goodling

TD Bank

Eric Harris

Housing Client

J. Kelly Burgin

Childrens Developmental Services Agency

Joshua Kennedy

Polk Co. HHSA

Khaled Khiyar

Foggy Bottom Cabins

Kristian Toro

Head Start Policy Council

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/10/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 04/10/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.