Dispute Settlement Center, Inc.

Your resource for mediation and conflict resolution

aka Dispute Settlement Center, Inc.   |   Carrboro, NC   |  http://www.disputesettlement.org

Mission

Dispute Settlement Center, (DSC) founded in 1978, helps individuals and groups handle conflict in effective, constructive ways, through mediation, facilitation and training. Through Restorative Justice/Practices training in schools, we can improve school discipline procedures and positively change school climates.

Ruling year info

1979

Executive Director

Ms. Frances Henderson

Main address

302 Weaver St

Carrboro, NC 27510 USA

Show more contact info

EIN

56-1216584

NTEE code info

Human Service Organizations (P20)

Dispute Resolution/Mediation Services (I51)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Conflict Resolution for Individuals and Groups

Dispute Settlement Center offers 1) mediation of interpersonal disputes involving neighbors, friends, business associates, co-workers, etc; 2) divorce/family mediation; 3) training in mediation and conflict resolution (including custom-tailored trainings for the workplace); 4) mediation and facilitation of group disputes and assistance with team collaboration and consensus-building; 5) Restorative Practices training and consultation for youth and adults. Services are free, available on a sliding scale, or have a negotiable fee. Our mission is to promote collaboration, face-to-face problem solving, and healthy resolution of conflict so that we may live, work, and play better together.

Population(s) Served
Adults

We believe young people can learn healthy conflict resolution skills. Our programs reach young people in schools through mediation and Restorative Practices (RP) training. We have helped several school districts and charter schools use Restorative Practices to build connections in their school communities and in response to infractions. Through school/youth mediation we help students and first-time juvenile offenders take accountability for their actions.

Population(s) Served
Children and youth

Where we work

Awards

Bridge Builders Award 2008

University/Community MLK Jr. Planning Committee

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. Provide access to affordable mediation services to divorcing couples, families with eldercare disputes, businesses, neighborhoods, and workplaces.
2. Support the development of a restorative justice approach to infractions in local school systems and juvenile services, and with certain adult misdemeanors and felonies.
3. Provide high quality training in communication, conflict resolution, mediation, and meeting facilitation to individuals and groups who need it.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    All ages and demographics, through referrals from court system, schools, other nonprofits, and self-referrals.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We have made a lot of adaptions in response to client needs during pandemic conditions, including developing short training segments delivered virtually. An example was "How to Facilitate Virtual Meetings" which filled up in done day.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    During the pandemic, it has helped us figure out how to best deliver trainings and mediation. We've learned that short segments (rather than day-long sessions we used to have in person) better serve the clients.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection,

Financials

Dispute Settlement Center, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Dispute Settlement Center, Inc.

Board of directors
as of 10/29/2021
SOURCE: Self-reported by organization
Board co-chair

Mia Burroughs


Board co-chair

Richard Igou

Rick Igou

Attorney Mediator

Erin Haygood

Attorney

Celisa Lehew

Assistant Police Chief

Mia Burroughs

Ipas

Shelley Kennedy

Girls on the Run

Moira Downey

Duke University Libraries

Erica Bluford

Law Student

Fran Muse

UNC Student Legal Services

Annie O'Leary

Isabela Ferraz

USDOE

Matt Epstein

mediator

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/29/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability