Habitat for Humanity of the Charlotte Region
Programs and results
What we aim to solve
Our organization’s programs directly combat the affordable housing crisis within the Charlotte region through our commitment to providing lower than market rate, affordable homeownership solutions for families earning less than 80% of Area Median Income. The population of Mecklenburg County increased by 20% from 2010 to 2019, while the share of low-cost rental housing declined from 45% of all rentals in 2011 to just 22% in 2019 (Mecklenburg County & UNCC Urban Institute). At the same time, research from the UNCC Urban Institute in 2021 reports that institutional buyers currently own more than 11,000 single-family homes within Mecklenburg County. Compounded with historic systematic redlining, many families have been kept in an impossible cycle of being unable to establish equity of wealth. We meet these challenges by partnering with families to build and purchase a new home or preserve their existing home.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
New Homeownership
Our New Homeownership program is steeped in the tradition of building new homes or renovating existing homes in partnership with hardworking area families seeking affordable homeownership solutions. We empower those earning 30%-80% of the HUD Area Median Income across our service area to purchase a home with an affordable mortgage and experience the life-altering economic mobility homeownership brings. While their home is under construction, families complete sweat equity hours and take homeownership classes to prepare them for owning a home and maintaining financial stability. Classes provide extensive financial education on savings, loans, credit cards, checking accounts, cash flow planning, debt and retirement planning. This financial education is key to our homeowners’ success in establishing economic mobility and creating generational wealth. Once complete, the family purchases the home with an affordable mortgage right sized through subsidies to what they can specifically afford.
Critical Home Repair
Through Critical Home Repair, we partner with families earning 80% or less of the HUD AMI to provide significant repairs at a reduced rate, improving substandard housing conditions for those with limited financial resources. Our team focuses on four essential health and safety issues: unsafe roofs or floors, lacking heat, electrical system hazards, and plumbing hazards while also addressing accessibility issues in and around the home. Many of our partner families have lived in their homes for generations, often serving as a community stabilizing patriarch/matriarch. Their forced displacement could have long-lasting social implications on a neighborhood, as often they are highly respected figures in the community and integral pieces of its profile and identity. Homeownership is an essential vehicle for wealth transfers and asset building, especially for lower income homeowners, and forced displacement can exacerbate generational poverty for individual families and entire communities.
Money Matters Financial Literacy
Adopted into our core programming in 2019, our Money Matters financial literacy program is a three-session curriculum offered at various points throughout the year covering saving, budgeting, credit building and the homeownership process in the Charlotte region. Money Matters seeks to make quality financial education available to whomever seeks it. Program graduates are equipped with tools to achieve financial stability and homeownership such as budgeting, investing and savings planning. Our program allows participants the opportunity to create wealth building though homeownership. Upon program completion, participants have the opportunity to receive a financial incentive to remove barriers to homeownership, such as to put towards a down payment or closing costs. Graduates are also able to participate in tailored financial counseling to pursue homeownership either through our New Homeownership program or by purchasing a home on the open market.
Where we work
Affiliations & memberships
Habitat for Humanity International 1983
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Number of new donors
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Number of people no longer living in unaffordable, overcrowded housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of houses built
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
New Homeownership
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our programs center on empowering hardworking families to purchase a new home with an affordable mortgage or preserve their existing home through completing critically needed repairs. We believe no one should have to spend more than 30% of their income on homeownership. We deeply understand the wealth-building benefits of homeownership, with homeowners having roughly 40 times the net worth of a comparable renter (2019 Survey of Consumer Finances). Research from Habitat for Humanity International further confirms that housing wealth makes up a significantly larger share of net wealth for lower-income homeowners. Our Critical Home Repair program partners with homeowners to complete major repairs at affordable rates, so families can stay safely in their homes without health or safety concerns. Furthermore, this program prevents displacement while preserving the existing affordable housing stock within our community.
Beyond the number of families served through our programs, we also promote the long-term benefits of affordable homeownership and home preservation. Through a partnership with the Institute of Social Capital at UNC Charlotte, we measured the quantitative impacts of affordable housing on homeowners and their families. This study found that 86% of Habitat Charlotte Region families interviewed feel their lives are better due to the affordable mortgage, which saved them a great deal of money and decreased the number of hours they have to work to pay for housing. The study also found that once stably housed, Habitat students' math and reading proficiency improves with Habitat students more quickly closing (and exceeding) achievement gaps the longer they are stably housed.
What are the organization's key strategies for making this happen?
Our Affordable Homeownership program remains our foundation, as we utilize the traditional Habitat model of building new homes or renovating existing homes in partnership with families and volunteers. This program empowers families earning between 30%-80% of the HUD Area Median Income (AMI) to purchase homes with affordable mortgages. Our Critical Home Repair program conducts extensive repairs on homes of primarily elderly residents, enabling them to age in their own home without health or safety concerns while also preserving affordable housing stock in our community. Specific program requirements, including sweat equity hours and homeownership classes, prepare our partner families for homeownership, setting them up to be financially stable and build generational wealth over the long-term.
Habitat Charlotte Region is a unique community provider in that we focus on homeownership as the truest and quickest method to attain economic mobility. As the mortgage servicer for our partner families, our ongoing relationships with them set us apart from other area providers. We work closely with our families from their first class as a Homeowner in Process to the day their mortgage is paid in full. Having been in the affordable housing space for nearly 40 years, we know what our communities need, and we adapt to help our partner families be as successful as possible. Furthermore, we work hand-in-hand with neighborhoods and communities to identify their needs and prepare them for a Habitat presence. Through this community engagement, we are able to bring additional resources and assets into the communities in which we serve.
What are the organization's capabilities for doing this?
Habitat Charlotte Region has been at the forefront of providing affordable housing solutions for nearly four decades, continuously recognized by Habitat for Humanity International as one of the top affiliates for our innovation in the affordable housing sector. Habitat Charlotte Region construction staff maintains their OSHA, LEED, BPI, Lead RRP, and Asbestos Awareness certifications. Directors of construction hold their General Contracting licensures and supervise staff, as well as AmeriCorps members, volunteers, and certified subcontractors.
We have a multi-year Resource Development Strategy to increase organizational contributions from $6.5M annually to $9.5M in four years. The main priorities are acquiring, growing and retaining a healthy mix of constituents to support our operating needs and growth goals. Private philanthropy plays a vital role in our organization, making up about one-third of the annual resources available for our programming. We partner closely with donors to understand their philanthropic goals and then demonstrate how their giving makes an impact.
We are also fortunate to own and operate six ReStores, where we sell new and gently used furniture, appliances, home décor, and building materials. As an important fundraising arm of Habitat Charlotte Region, proceeds from our ReStores support our operational expenses so that we can continue to deliver our programs across the region and sustain our organization. The housing crisis in the Charlotte region has consistently been a major headline, fueling conversations among elected officials, nonprofits and foundations, households, corporations and faith institutions to react and respond in a meaningful way. We would not exist without the commitments of our donors and partners of our organization.
What have they accomplished so far and what's next?
Since our inception in 1983, Habitat Charlotte Region has provided affordable homeownership solutions for more than 3,700 hardworking families in Mecklenburg and Iredell counties. We are fortunate to have robust cash resources to invest in our mission and serve as many families as possible. Our recent accomplishments include having kept construction operations running uninterrupted during the COVID-19 pandemic, while also increasing the number of families served. In March 2022, we were awarded $13.5 million in funding from philanthropist MacKenzie Scott. This represents a significant endorsement of our mission as one of just 84 affiliates selected for funding out of over 1,000 nationally. We plan to use this unrestricted funding to make transformational investments in our programming, aligned to our new five-year strategic plan. In our fiscal year 2023, we are projected to partner with more than 450 families on affordable homeownership solutions across our core program areas.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Habitat for Humanity of the Charlotte Region
Board of directorsas of 10/17/2022
Lauri Mumford
South State Bank
Term: 2022 - 2023
Jennifer Hall
KPMG, LLP
Amy Kazmierczak
Cardinal Innovations
Tom Scrivener
Bank of America
Ashley Hudler
Allan Tate Realty
Jessica Stewart
Community Volunteer
Mary Beth Rosevear
Avanade
Ruth Cline
Community Volunteer
Spencer Disher
Johnson & Wales; Charlotte Angel Fund
Steve Klueg
Wastequip
Tim Ryan
Wells Fargo
Peggy Connor
Community Volunteer; retired (Red Cross)
Jay Tillman
4Point Wealth Management
Matt Blickley
Coca‐Cola Consolidated Inc.
Adrian Boddie
Troutman Pepper
Cindy Reid
Irvin Law Group
Darryl White
Queens University
Diana McAfee
Fifth Third Bank
Eric Mauntel
Accenture
Jason Rutherford
Lowe's
Sharon Sullivan
Renewal Carolinas
Tammie Blake
EXP Realty
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/22/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.