Hospitality House of Northwest North Carolina

Utilizing our seven core values below we strive for a community where every individual and family thrives. Working to end homelessness, alleviate hunger and provide opportunities for those living in poverty, we employ a "housing first" model, seeking to stably house as many individuals and families as possible.

Compassion for all
Respect for every individual's path, situation, and place in life.
Dignity in action and example.
Integrity of intent and behavior.
Sustainability of life, community, and environment.
Ownership of the mission.
Initiative to be innovative, creative leaders in the community

The mission of Hospitality House is to rebuild lives and strengthen community by providing a safe, nurturing, healthy environment in which individuals and families experiencing homelessness and poverty-related crises are equipped to become self-sufficient and productive.

Our programs provide intensive case management, goal setting, skill building, mental health counseling and 24-hour support. Provides a crisis intervention and homeless prevention program; and Provides a licensed clinical therapist to care for those with substance abuse and other behavioral health disorders.

Hospitality House enters all clients served into a North Carolina homeless management data base and a federal homeless management data base (HMIS: Homeless Management Information Systems) as partial fulfillment of our federal and state grant contracts. We also generate additional internal reports to track specific metrics identified to evaluate program effectiveness as well monitor each participant’s progress within our programs. Each program participant receives intensive case management. The case manager (Service Coordinator) develops an Individual Service Plan with each program participant, assists with information and referral for needed services, and closely monitors and documents progress for established goals. A Program Goal Sheet is maintained in each participant's file and updated as goals are achieved.

Hospitality House operates six housing and shelter programs to serve the seven county rural region with a range of necessary supportive services and housing interventions including: Homeless Prevention/Rental and Utility Assistance, Emergency Shelter, Transitional Housing, Rapid Rehousing, Permanent Supportive Housing and a six month Winter Seasonal Shelter. Each housing program provides a different level of case management to help reach the overarching goal of housing and supporting those community members with the highest needs to achieve independence and stability in our community. Hospitality House employs the Housing and Urban Development's best practice of Housing First, meaning low income individuals and families facing homelessness, are placed in a safe unit in an available program “first”, and then supportive services and case management are wrapped around the family to address their particular needs to help them stabilize and achieve independence. Along with multiple housing and supportive programs for homeless households, Hospitality House hosts programs that support poverty initiatives including the Bread of Life Community Kitchen and Food Pantry, which is a designated Second Harvest Food Bank of Northwest, N.C. Since opening the new facility on Brook Hollow Road in 2011, the community kitchen and pantry program have significantly increased the number of meals served and emergency food boxes distributed in the region’s only operational seven day a week food pantry.

In 2019, we provided 39,754 nights of housing, food, and supportive services provided at $32 per person per day in one of six housing programs. Programs consist of Emergency Shelter, Winter Seasonal Shelter, Rapid Rehousing, Permanent Supportive Housing, Transitional Housing and Scattered Site Housing.

Due to the Department of Housing and Urban Development canceling payment for traditional Transitional Housing Programs, Hospitality House transitioned its client focus to serving victims of Domestic Violence, Sexual Assault, and Human Trafficking. The program now is considered a Joint Transitional/Permanent-Rapid Rehousing Program and replaced the Transitional Housing Program in October 2019. We were one of only five agencies in the state awarded this new designation.

In 2019 we served a total of 411 total individuals equaling 358 adults and 53 children. Of those served, 16% were considered chronically homeless (meaning they were homeless for 1 year or more and have a disabling condition), and 30% were actively fleeing domestic violence. We successfully exited 120 of those individuals into stable, independent housing.

We've successfully increased the number of individuals exited to stable housing each year. We are actively looking to expand our housing footprint and get even more individuals and families safelyl housed.