HOSPITALITY HOUSE OF CHARLOTTE

We believe your zip code shouldn't control your health outcomes.

Charlotte, NC   |  www.hospitalityhouseofcharlotte.org

Mission

To create community for patients connecting to vital medical care

Notes from the nonprofit

Since 1985, Hospitality House of Charlotte has provided a place where patients and/or their families and caregivers can stay while receiving critical or long-term treatments and procedures. By providing lodging in close proximity to hospitals at a fraction of the cost of local hotels, Hospitality House aims to improve equitable access to healthcare.

Ruling year info

1987

Executive Director

Angie Bush

Main address

1400 Scott Avenue

Charlotte, NC 28203 USA

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Formerly known as

MMAE's Inn

EIN

56-1523878

NTEE code info

Patient Services - Entertainment, Recreation (E86)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Hospitality House of Charlotte envisions access to health for all. Our low-cost accommodations in close proximity to Charlotte's world-class medical facilities provide a bridge between healthcare and home. Geographic location often impacts access to healthcare, and remains a prioritized social determinant of health. The vast majority of patients who utilize HHOC's services reside in rural communities where hospital closures have risen since 2010. Without access to medically necessary care in their home towns, patients must travel to more urban areas and face the high costs of hotel lodging or travel frequently back and forth.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Overnight Lodging Program

Patients and their caregivers are referred to the Overnight Lodging Program by Charlotte-area hospitals where they are receiving treatment. Patients can be of any age and from any location and are welcome to stay at Hospitality House for as long as their active treatment requires. Located in close proximity to both Atrium Health and Novant Health, our 20-bedroom facility provides guests with convenient access to medical care while a low nightly rate offsets thousands of dollars in lodging fees. For a nominal fee of $50 per night, guests have access to a private room and restroom as well as shared amenities including laundry, a kitchen with commercial appliances, pantry items, parking, Wi-Fi, and hospital shuttle services.

Population(s) Served
People with diseases and illnesses
Caregivers

When overnight lodging is unavailable due to capacity limitations, the Day Guest Program is offered to guests on the waitlist for a room. The program allows patients or caregivers to schedule a 2-hour visit to use Hospitality House's amenities free of charge. The visit includes access to a private shower and laundry room, and allows guests to utilize the communal kitchen.

Population(s) Served
Caregivers
Families

The Guest Assistance Program underwrites the cost of overnight lodging fees and included amenities for up to five nights for qualifying families. Families are qualified through Operations staff at Hospitality House of Charlotte by a formal application process. This program helps ensure no patient is turned away due to financial restrictions.

Population(s) Served
People with diseases and illnesses
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of patients that were guests at Hospitality House of Charlotte

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Related Program

Overnight Lodging Program

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Number of nights of stay underwritten through our Guest Assistance Program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses

Related Program

Guest Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Due to increased need for financial assistance brought on by the pandemic, HHOC began doubling the amount of nights granted to guests in 2020. Standard financial assistance levels will resume in FY23.

Annual Average Occupancy (%)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Related Program

Overnight Lodging Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Capacity limits were reduced at the start of the pandemic resulting in decreased occupancy overall. As of June 2021, capacity has returned to 100%.

Amount of lodging costs offset for families in medical crisis.

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Related Program

Overnight Lodging Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Based on HHOC's nightly rate weighed against the average cost of local hotel fees.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hospitality House of Charlotte's mission has remained unchanged, and we continuously strive to ease the stresses and financial burdens associated with medical crises and contribute to equitable access to healthcare. Each year, we have increased the number of patients who stay with us and hope to continue this trend. Strong partnerships with senior members at Atrium Health and Novant Health ensure that we are meeting the needs of the hospitals and their patients.

HHOC has enacted a comprehensive, three-year development plan addressing strategic and philanthropic financial goals, communication strategies, staff and volunteer resources, and timelines. Current priorities include donor retention, cultivating donor relationships, and increasing visibility in alignment with HHOC’s strategic plan objectives to ensure financial stability and viability and provide for fundamental guest needs.

Additionally, HHOC aims to reduce stress levels for its guests and improve patient outcomes. We measure our success by data collected through post-stay guest surveys weighed against national standards.

To consistently communicate with patient representatives, social workers, chaplains and hospital staff who refer families to our programs.

Receive direct feedback from guests through post-stay surveys.

Increase communication with donors to increase retention rates.

To build awareness of our mission in our community and beyond through marketing and communications.

We have maintained strong relationships with both large hospital systems.

We are seeing occupancy return to pre-pandemic levels.

We have grown our online presence and audience through consistent marketing and communications.

We are working towards new partnerships in the community.

We have enacted new strategies for communicating with donors based on giving levels.

We have started initiatives for recurring donors, planned giving, and leadership giving.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Hospitality House serves patients and their caregivers who are receiving medical treatment at a Charlotte-area hospital facility.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

HOSPITALITY HOUSE OF CHARLOTTE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOSPITALITY HOUSE OF CHARLOTTE

Board of directors
as of 06/17/2022
SOURCE: Self-reported by organization
Board chair

Mrs. JJ Littrell

WellAir

Term: 2022 - 2023

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/16/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 06/16/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We have community representation at the board level, either on the board itself or through a community advisory board.