Health—General & Rehabilitative

HOSPITALITY HOUSE OF CHARLOTTE

Connecting hospitals, patients, and caregivers to improve patient outcomes

Charlotte, NC

Mission

To support healthy outcomes, provide stability, and strengthen community for patients receiving medical care.

Notes from the Nonprofit

For over 35 years, Hospitality House of Charlotte has provided a place where patients and/or their families and caregivers can stay while the patients are receiving critical or long-term treatments and procedures.

Ruling Year

1987

Executive Director

Angie Bush

Main Address

1400 Scott Avenue

Charlotte, NC 28203 USA

Formerly Known As

MMAE's Inn

Keywords

housing, health and human services, medical crisis, families

EIN

56-1523878

 Number

5601835737

Cause Area (NTEE Code)

Patient Services - Entertainment, Recreation (E86)

Other Housing Support Services (L80)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2018, 2017 and 2016.
Register now

Social Media

Programs + Results

What we aim to solve

Add a problem overview to your profile.

Update now

Our Sustainable Development Goals

Learn more about Sustainable Development Goals.

3

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Overnight Lodging Program

Day Guest Program

Guest Assistance Program

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Percentage of patients that were guests at Hospitality House of Charlotte

TOTALS BY YEAR
Population(s) served

People with cancer,

People with diseases and illnesses

Related program

Overnight Lodging Program

Type of Metric

Other - describing something else

Direction of Success

Increasing

Number of nights awarded to guests through our Guest Assistance Program

TOTALS BY YEAR
Population(s) served

Economically disadvantaged, low-income, and poor people,

People with cancer,

People with diseases and illnesses

Related program

Guest Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Over the past 35 years, the essence of Hospitality House of Charlotte's mission has remained unchanged, and we continuously strive to ease the stresses and burdens associated with having a loved one in the hospital. Our main program, the Overnight Lodging Program, provides families with a private bedroom and bath, as well as all of the other amenities outlined as part of the Guest Assistance Program, for a nominal fee of $40 a night. This fee covers only a portion of the cost borne to the organization for lodging, and provides HHOC with a sustainable revenue stream so that we can continue to serve families in medical crisis. Families unable to afford the nightly fee are not turned away, but rather referred to our Guest Assistance Program. In addition to the Overnight Lodging and Guest Assistance Programs, the third and final program HHOC offers is a Day Guest Program. The Day Guest Program is often utilized by those who don't want to leave their loved one's bedside, or may be on our waiting list for an overnight room. Guests can block out two hours at a time in our Day Guest Room where they can do laundry, take a shower, and relax at no charge. They have access to all of the common spaces in the house during their time as a day guests.

To consistently communicate with patient representatives, social workers, chaplains and hospital staff who refer families to our programs.

To communicate with our guests and hospital staff to determine their needs.

To communicate with donors to raise funds in support of our lodging programs.

To build awareness of our mission in our community and beyond.

Our Director of Operations, Operations Assistant and Guest Services Representatives are in communication with hospital personnel to provide our programs 24 hours a day, 365 days a year for families in medical crisis.

Our Executive Director, Development Director and the Board of Directors are in the community building relationships with Corporate Partners, Donors and Volunteers who help to share the mission of Hospitality House of Charlotte.

Our House will remain full every night and we will serve as many people as possible. We will broaden our relationships with both large hospital systems and our community. We will continue building partnerships in the community.

We are providing lodging to families in medical crisis and letting them experience a true home away from home.

We have maintained strong relationships with both large hospital systems.

We are currently at a 95% occupancy rate and would like to be 100%.

We are working towards new partnerships in the community and would like to have new Corporate Partners on board.

External Reviews

Photos

Financials

HOSPITALITY HOUSE OF CHARLOTTE

Need more info on this nonprofit?

Need more info on this nonprofit?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes