HOSPITALITY HOUSE OF CHARLOTTE

Connecting hospitals, patients, and caregivers to improve patient outcomes

Charlotte, NC   |  www.hospitalityhouseofcharlotte.org

Mission

To support healthy outcomes, provide stability, and strengthen community for patients receiving medical care.

Notes from the nonprofit

For over 35 years, Hospitality House of Charlotte has provided a place where patients and/or their families and caregivers can stay while the patients are receiving critical or long-term treatments and procedures.

Ruling year info

1987

Executive Director

Angie Bush

Main address

1400 Scott Avenue

Charlotte, NC 28203 USA

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Formerly known as

MMAE's Inn

EIN

56-1523878

NTEE code info

Patient Services - Entertainment, Recreation (E86)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Overnight Lodging Program

Guests are referred by local hospitals/treatment facilities and may stay in our 20 bedroom home as long as the patient is receiving treatment. Our low cost of $45/night saves guests thousands of dollars each year and provides them convenient access to both Atrium Health and Novant Health. Guests have private rooms with bathrooms, and have access to shared amenities including laundry, a kitchen, pantry items, Wi-Fi, and a hospital shuttle service. We aim to serve as many patients and caregivers as we can, although our capacity limits us and unfortunately we had to turn away over 1,000 referrals last year.

Population(s) Served
People with diseases and illnesses
Caregivers

The Day Guest Program provides an opportunity for guests who are on our waiting list to schedule a 2-hour visit to come to Hospitality House and take advantage of amenities. While they are unable to stay overnight due to our capacity restrictions, they are still able to come to a place within close proximity of the hospital where they can shower and do their laundry. There are currently no options available for this within the hospital setting. Our Day Guest Program is offered seven days a week and is free of charge.

Population(s) Served
Caregivers
Families

The Guest Assistance Program directly funds the overnight fees for qualified families to stay at Hospitality House of Charlotte for a period of up to five nights per month. Families are qualified through Operations staff at Hospitality House of Charlotte.

This program supports families in extraordinary need (medically and financially).

Population(s) Served
People with diseases and illnesses
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of patients that were guests at Hospitality House of Charlotte

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Related Program

Overnight Lodging Program

Type of Metric

Other - describing something else

Direction of Success

Increasing

Number of nights awarded to guests through our Guest Assistance Program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses

Related Program

Guest Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Over the past 35 years, the essence of Hospitality House of Charlotte's mission has remained unchanged, and we continuously strive to ease the stresses and burdens associated with having a loved one in the hospital. Our main program, the Overnight Lodging Program, provides families with a private bedroom and bath, as well as all of the other amenities outlined as part of the Guest Assistance Program, for a nominal fee of $40 a night. This fee covers only a portion of the cost borne to the organization for lodging, and provides HHOC with a sustainable revenue stream so that we can continue to serve families in medical crisis. Families unable to afford the nightly fee are not turned away, but rather referred to our Guest Assistance Program.

In addition to the Overnight Lodging and Guest Assistance Programs, the third and final program HHOC offers is a Day Guest Program. The Day Guest Program is often utilized by those who don't want to leave their loved one's bedside, or may be on our waiting list for an overnight room. Guests can block out two hours at a time in our Day Guest Room where they can do laundry, take a shower, and relax at no charge. They have access to all of the common spaces in the house during their time as a day guests.

To consistently communicate with patient representatives, social workers, chaplains and hospital staff who refer families to our programs.

To communicate with our guests and hospital staff to determine their needs.

To communicate with donors to raise funds in support of our lodging programs.

To build awareness of our mission in our community and beyond.

Our Director of Operations, Operations Assistant and Guest Services Representatives are in communication with hospital personnel to provide our programs 24 hours a day, 365 days a year for families in medical crisis.

Our Executive Director, Development Director and the Board of Directors are in the community building relationships with Corporate Partners, Donors and Volunteers who help to share the mission of Hospitality House of Charlotte.

We are providing lodging to families in medical crisis and letting them experience a true home away from home.

We have maintained strong relationships with both large hospital systems.

We are currently at a 95% occupancy rate and would like to be 100%.

We are working towards new partnerships in the community and would like to have new Corporate Partners on board.

Financials

HOSPITALITY HOUSE OF CHARLOTTE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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HOSPITALITY HOUSE OF CHARLOTTE

Board of directors
as of 1/6/2021
SOURCE: Self-reported by organization
Board chair

Mr. Rob Ellenburg

Pinnacle Financial Partners

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/07/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.