Programs and results
What we aim to solve
The U.S. Surgeon General released a landmark report in 2016 declaring substance use disorders to be the most pressing health crisis of our time. Between 2002 and 2015, there was a 6.2-fold increase nationally in heroin overdose deaths and a 2.8-fold increase in overdose deaths from all opioids, including prescription medications. Of the over 20 million Americans who suffer from substance use disorders and are in need of recovery services, less than 11% will receive the care they need. Multiply this by the families and friends also suffering from their loved ones' addictions, and the numbers of those affected by substance abuse are staggering. TROSA serves a vulnerable population. TROSA's residents have typically struggled with chronic addiction for more than 10 years and need more intensive, long-term treatment. In addition, TROSA's residents often do not have the financial resources to pay for treatment, and TROSA alleviates this by providing services at no charge.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Long-term Residential Substance Abuse Treatment
TROSA residents are provided with two years of long-term substance abuse treatment, including housing and resident services (meals, clothing, hygiene products, etc.), medical and mental health services, education advancement opportunities, and vocational training, and aftercare services.
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of participants counseled
This metric is no longer tracked.Totals By Year
Population(s) Served
Substance abusers, Adults
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Percent of participants who report no criminal convictions one year after program completion
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of service days in one year
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients participating in educational programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Total number of clients without a high school diploma or GED
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Number of people trained
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average number of community treatment days per inpatient
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Total number of clients experiencing homelessness
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Total number of clients without health insurance and without Medicaid
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Percent of participants self reporting no relapse 12 months post program
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of participants formerly incarcerated
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Substance abusers
Related Program
Long-term Residential Substance Abuse Treatment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
TROSA is an innovative, multi-year residential program that empowers people with substance use disorders to be productive, recovering individuals by providing comprehensive treatment, experiential vocational training, education, and continuing care. TROSA is the largest licensed residential substance abuse treatment center in North Carolina. As a multi-year residential program, TROSA helps individuals recover from chronic substance use disorder by offering services at no cost including: basic needs - food, clothing, and housing; counseling; medical care; life skills and vocational training; leadership training; education; and continuing care. We provide these services to an average of 400 residents daily.
TROSA's primary purpose is to help individuals struggling with chronic substance use disorders maintain their sobriety, and we do this through a unique treatment model. Rather than focusing solely on the sobriety of our residents, TROSA focuses on treating the "whole person" - which includes the development of skills, education, and training. Employment is one of the best predictors of successful substance abuse treatment; The Substance Abuse and Mental Health Services Administration identifies "purpose," such as employment, as a major factor supporting recovery. Research shows the more education and training individuals attain, the more successful they will be at maintaining stable employment – allowing them to return to their families and communities and to maintain recovery.
TROSA's residents typically have multiple barriers to employment that prevent them from acquiring jobs in different industries and fields. In order to overcome these barriers, TROSA provides residents with 40 hours of vocational training per week and scholarships to advance their education through classes at a local college or university. By offering residents marketable job skills, education, and experience, they will be better equipped to maintain long-term sobriety and become healthier, fully engaged, and contributing members of the community.
TROSA's long-term plan is to continue serving as a highly-regarded non-profit recovery program that continually self-evaluates and innovates to provide the best care for a growing number of individuals seeking effective substance abuse recovery programs. Since our founding, we have continued to improve our programming while aligning with best practices. We have added more specialized programs such as therapies for women and individuals with post-traumatic stress disorder, as well as continuing care services for graduates, including: relapse prevention groups; transportation to/from work or school; and safe, sober, affordable housing.
What are the organization's key strategies for making this happen?
TROSA's comprehensive treatment services help people struggling with substance abuse get on the path to recovery, rebuild their lives, and reconnect with their families and communities. TROSA's residents advance through the stages of treatment by accomplishing clearly delineated milestones. Earlier program phases are designed to foster a connection with program staff and peers and to minimize negative self-images, while later phases stress the importance of independent decision-making and responsibility.
At TROSA, we believe that the best prevention and treatment systems must address the underlying problems. Our treatment model is a modified Therapeutic Community, a drug-free residential setting. The community relies on its members – both treatment staff and those in the program – as key agents of change. These change agents influence individual attitudes, perceptions, and behaviors associated with drug use. We use a range of Evidence-Based Therapies (EBTs) to help residents recognize, understand, and overcome their dysfunctional thought patterns and behaviors. Our motto, “Each One, Teach One," reflects the importance of peer support in our program and the community's vital role in achieving and maintaining recovery.
For over 25 years, TROSA has accepted residents with co-occurring mental illnesses, employing full-time licensed mental health counselors on-site and a partnership with Duke's Department of Psychiatry and Behavioral Sciences to meet specific mental health needs of residents, such as therapies for women and individuals with post-traumatic stress disorder.
Vocational training is the foundation of our program. Many residents have limited work histories, but through its vocational opportunities, TROSA helps residents gain on-the-job training and a strong work ethic, as well as a wide variety of marketable job skills.
Education is another key component of our program. After six months in the program, residents without a high school diploma or GED begin taking a GED class. After one year, residents who have attained their high school diploma or GED are eligible to take one class at Durham Technical Community College. After 21 months at TROSA, eligible residents can apply to TROSA's Scholars Program, which provides residents an opportunity to further their education while continuing to receive comprehensive treatment services at no charge.
As residents prepare to graduate, interview and job skills classes prepare them to find employment and succeed in the workplace. TROSA also offers instruction in topics such as personal finance and navigating healthcare systems. Our Continuing Care services help program graduates stay sober, employed, and crime-free as they transition into the community. Each month, more than 75 graduates benefit from these services, including transportation to and from work; access to safe, sober, low-cost housing; and bi-weekly support groups that focus on relapse prevention.
What are the organization's capabilities for doing this?
Kevin McDonald founded TROSA in 1994 and currently serves as President and CEO. TROSA's daily operations are managed by Keith Artin, Chief Operating Officer, who has worked with TROSA since 2001; Karen Kelley, Chief Program Officer, who oversees Counseling, Medical, Intake, Continuing Care, and Education, and has been with TROSA for over 15 years; Kim Chambers, Chief Financial Officer since 2011; and Kristen Rosselli, Chief Strategy Officer, who has been with TROSA since 2012. In addition, our Men's and Women's Programs are led by Jesse Battle and Sandie Alger, respectively, who together have more than 30 years of experience serving TROSA and its residents.
TROSA has nearly 20 different departments to run its operations, programming, social enterprises, and resident life. TROSA currently has about 70 full-time staff members, and over 70% are graduates of TROSA's program or a similar program. These staff members are uniquely qualified because they come from a similar background and have gone through this very program or a similar program. Staff members who are program graduates can show residents that success is attainable, as they now have stable employment, are sober, and are living successful lives.
Additionally, through TROSA's operations and social enterprises, residents are trained in various positions, creating a therapeutic sense of community and shared responsibility for individual and group successes. Residents provide support to many of TROSA's departments – such as finance, medical, administration, and kitchen services – which helps residents to develop a strong work ethic and a wide variety of marketable job skills that help secure full-time employment upon leaving TROSA.
What have they accomplished so far and what's next?
While TROSA helps individuals achieve self-sufficiency, it also has a profound impact on the community. Each dollar invested in TROSA produces considerable benefits to the community, as residents returning home after graduating do so sober and employed. An independent study conducted by RTI International found that TROSA saves the state of North Carolina $7.5 million dollars per year (conservative estimate) in criminal justice and emergency care costs. In addition, the National Institute on Drug Abuse estimates that every $1 invested in substance abuse treatment yields a return of $4 to $7 in reduced drug-related crime, criminal justice costs, and theft. When including savings related to healthcare, total savings can exceed costs by a ratio of 12 to 1.
We will continue to work on improving the level of service we provide to all who come to TROSA, and historically have been open to evolution and change in the pursuit of doing better.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
TROSA serves men and women age 18+ with substance use disorders who desire a multi-year residential treatment program.
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How is your organization collecting feedback from the people you serve?
Paper surveys, Focus groups or interviews (by phone or in person), Suggestion box/email,
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How is your organization using feedback from the people you serve?
We don't actively use collected feedback,
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What significant change resulted from feedback?
Clients described a desire for a larger library and creative arts space. We took feedback from clients, set aside a large community room, and created a resident-led group to design and create the space. Current class participants were unhappy with a work readiness curriculum that was provided by an outside agency. We polled graduates of the course and designed an in-house course to better suit the needs of our population.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board,
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How has asking for feedback from the people you serve changed your relationship?
Helped to demonstrate that we are listening to and acting upon their needs, give them agency over some program decisions.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Triangle Residential Options For Substance Abusers Inc
Board of directorsas of 02/22/2023
Tad vanDusen
Williams Mullen
Kevin McDonald
Founder
Greg Britz
Center for Documentary Studies, Duke University
Miles Palmer
8 Rivers Capital, LLC
Tad vanDusen
Williams Mullen
Joyce Mitchell-Antoine
Planned Parenthood South
Fran Mauney
Community Member
Tom Allin
Community member
Stran Summers
BCBS
Keith Artin
President/CEO
Tia Jones
Delta Dental
Peter Oliver
Community Member
Jinky Rosselli
Community Member
Felix McDaniel
Community Member
Callie Dunn
Pinnacle Bank
Damian Beauchamp
8 Rivers Capital
Bill O'Boyle
North State Consulting
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data