SILVER2022

SMART START OF NEW HANOVER COUNTY

Wilmington, NC   |  www.newhanoverkids.org

Mission

Our mission is to build bridges to develop, sustain and enhance health, family support and early education services for all children, ages birth to five.

Ruling year info

1996

Executive Director

Dr. Jane Morrow

Main address

3534 South College Road Suite F

Wilmington, NC 28412 USA

Show more contact info

Formerly known as

New Hanover County Partnership for Children

EIN

56-1951952

NTEE code info

Children's and Youth Services (P30)

Management & Technical Assistance (S02)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Smart Start of New Hanover County (SSNHC) provides services to support families through increased access to childcare, family strengthening programs, and early literacy programs. We support early childhood educators through programs that enhance quality, professional development, and consumer education and supports. We support the community and early childhood systems through awareness and capacity building services. SSNHC is part of the nationally-recognized, early childhood initiative created by the NC General Assembly in 1993. The SSNHC partnership was incorporated in 1995 as a non-profit 501 © (3) and has been administering funds since 1997, providing financial support and weaving services together in public/private efforts to answer unmet needs. These programs are designed to help ensure children are ready for success when they enter school.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Parents As Teachers

Parents are supported in promoting healthy development of their children and school readiness through the use of an evidence-based home visiting model. Parent knowledge of child development and model parenting practices are fostered, and the early detection of developmental delays is improved

Population(s) Served
Infants and toddlers

Provides training and technical assistance to child care facilities to allow for the inclusion of children with special needs in daily classroom activities and support for individual children. Consultation and training for families is offered.

Population(s) Served
Caregivers

Intensive support for the entire family is provided for teen parents. Weekly meetings nurture family and social relationships, assist in accessing community support services, and emphasize setting and reaching educational goals

Population(s) Served
Families
Infants and toddlers

Comprehensive child care resource and referral services

Population(s) Served
Caregivers
Families

Family strengthening programming

Population(s) Served
Families

Through the Dolly Parton Imagination Library foundation and the State of North Carolina, we are able to offer families a free book, mailed directly to children at their home, from birth until the month of their 5th birthday.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of children with early education teachers with an associate's degree

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Average star rating for children in early education programs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average star rating of children in early education programs whose parent are recieivng subsidies

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Percentage of children who receive Medicaid who recieve an annual well-child check up

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Percent of children who recived special needs services

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Smart Start of New Hanover County envisions every child entering school with the health, family support and early education necessary to succeed.
•All families will receive the support and education that they need in order to have healthy children with necessary preventive and routine health care
•Every child will grow up in an environment that is free of abuse, neglect and violence
•Families and their children will have the necessary assistance in their efforts to reach their full potential
•Affordable, quality early education will be available to all families, as appropriate, meeting individual child and family needs
•New Hanover County corporate, philanthropic and community leaders will make quality early childhood services for children and their families a priority

We offer a range of family strengthening programs that include home visiting (Parents as Teachers), group learning (Circle of Parents and Triple P group classes and seminars) and individual supports (Triple P standard and a resource room. We offer multiple strategies because not all parents have the same level of need and have individual learning preferences.

We offer a range of services to early childhood educators to increase quality. These include supporting education and professional development, offering trainings, on-site technical assistance, coaching, and assessments.

We work with the community to expand awareness of the importance of early childhood systems and brain development.

In 2018-2019 we offer:
Program Supports
• Program Coordination and Evaluation
• Community Outreach and Awareness
Family Strengthening
• Parents as Teachers – home visiting program
• Triple P – parenting program with multiple levels and delivery strategies
• Circle of Parents – support group, one for parents of children with special needs and one for young parents (15-24)
• Attachment and Bio-behavioral Catch-up (minimal services at this point)
Emergency Literacy
• Imagination Library – books sent directly to the home
• Reach out and Read - books provided as part of a well-child visit
• Raising a Reader – book sharing through NCPK
Child care related
• Child care subsidy dollars
• Professional Development – awards for educational attainment
• Behavior and Inclusion – working with childcare centers with behavior/inclusion concerns
• CCR&R – training, coaching, technical assistance to childcare programs
• Curriculum & Assessment – training, coaching and on-line assessment tool for NCPK classes

All of our programs to families are evidence-based/evidence informed. All staff in these programs have bachelors degrees in fields related to their work and/or additional coursework to support their professional knowledge. All staff in these programs have met all training and/or accreditation requirements in the respective program models.

We have an active and engaged board. As part of our bylaws we have selected a board structure with up to 21 “mandated” seats. This ensures that we will have representation from key stakeholders. These seats include a parent of children with special needs and of a child receiving services, child care providers, county government, business leaders, the faith community, education leaders and health leaders. The board may also elect additional “at large” community members. By engaging both members whose roles are important to early childhood and members whose personal interests are aligned with early childhood, we have established a dynamic and diverse board. All members are assigned to at least one committee and thus have the opportunity to become more deeply involved in our work.

As part of the Smart Start Network we have access to programmatic and organizational supports.

We are fiscally sound and have not had an audit finding in over a decade.

Smart Start program statewide, including Smart Start of New Hanover County, met community assessment standards initiated in the early 2000s. In 2016-17 a new, higher, level of assessment standards was implemented to show continued growth in creating a system that supports early childhood. We are well on our way to meeting all of those new standards.

Locally we have greatly improved the quality of early care and education in our community. We are moving now toward an additional focus on teacher child interactions in addition to teacher education and program level assessments.

We are consistently moving from a family support to a family strengthening model where families are seen as the experts in their own children. As an agency, and as a community, we are also moving to having a resiliency focused lens. This means first moving from "what is wrong with you" to "what happened to you" and then to "what are your core strengths" to move forward.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.)

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to identify actionable feedback

Financials

SMART START OF NEW HANOVER COUNTY
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

SMART START OF NEW HANOVER COUNTY

Board of directors
as of 09/13/2022
SOURCE: Self-reported by organization
Board chair

Mr. Craig Kelly

Community Member

Term: 2018 - 2024

Justin Lewis

Business Leader

Ken Sarvis

Sherriff Department

Shannon Smiles

Headstart NCPrek Representative

Ron Zapple

NHC Commissioner

Meredith Jones

Community

Lisa Trotta

Business

Diane Pappayliou

Community

Marie Bergh-Cook

Community College

Susan DeMarco

Library

Brittany Fountain

Business

Cheryl Aguilar

Child Care

Clayton Roberts

Municipality

Craig Kelly

Community

Lisa Wurtzbacher

Rep for County Manager

Mary Beth Rubright

Rep. for Dept. Social Services

Carla Turner

Rep. for Health Director

Josh Smith

Rep. for School Superintendant

Sarah Flarherty

Community

Charlrean Mapson

Faith Community

Michelle Catts

Business Community

Morgan King

Rep. for Coop. Ext.

Ginny Morris

Community

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/13/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 09/02/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.