NORTH CAROLINA ASSOCIATION FOR PUBLIC CHARTER SCHOOLS

Who are the people you serve with your mission?

The NC Association for Public Charter Schools serve the NC public charter school community, including school leaders, board members, teachers, staff, parents, community members, vendors, and most importantly, students.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Last March when schools were forced to close, there was a lot of uncertainty for the charter school community. The Association responded by establishing weekly phone calls to connect school leaders, teachers, and vendors with experts who were able to guide them with advice and direct them to much needed services and products.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

Asking for feedback has served to build trust. Our stakeholders know that Association leadership is accessible and open to ideas. School leaders, especially, know that they can contact the Executive Director and receive a prompt and accurate answer.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection,