Carousel Center Inc

"Where the Healing Begins"

aka The Carousel Center Child Advocacy Center   |   WILMINGTON, NC   |  www.carouselcenter.org

Mission

The Carousel Center’s mission is to support healing, promote justice, and foster resilience in children victimized by physical or sexual abuse and to improve our community through education, prevention and advocacy.

Ruling year info

1998

Executive Director

Ms. Amy L. Feath

Main address

1501 DOCK ST

WILMINGTON, NC 28401 USA

Show more contact info

EIN

56-2098739

NTEE code info

Victims' Services (P62)

Rape Victim Services (F42)

Child Abuse, Prevention of (I72)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Child abuse is a major problem – and a major concern – for communities across our nation. We all know that the problem exists. The real question becomes: “What happens to a child victim once he or she discloses?” The Carousel Center Child Advocacy Center (TCC) was created to ensure that child victims of abuse could access all the services they need following abuse in one central location. Previously, children were expected to recount their history of abuse multiple times to multiple people. This experience was both traumatic for the child and created a host of problems in the criminal investigation. By streamlining and providing all the services children and their families need, TCC improves case outcomes, reduces trauma to child victims, and is an indispensable resource for child abuse investigators. TCC provides forensic interviews, medical care, advocacy support and counseling to child victims of abuse and their caregivers. All services are provided at no cost to a child's families

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Forensic Medical Exams and Interviews of Child Physical and Sexual Abuse Victims

Forensic Interviews - Specially trained Child Interviewers conduct developmentally-appropriate and forensically-sound interviews to support the child’s emotional and physical well-being when there are concerns of maltreatment. The interviews are non-threatening and neutral, with closed circuit video recording equipment to preserve the child’s statements and to meet the investigative needs of social services, law enforcement, and prosecution. Medical Examinations -
Certified medical professionals perform a complete medical examination in a nurturing and supportive environment on children who are victims of physical or sexual abuse. Our medical staff has been specifically trained to gather the essential physical, medical evidence, all while being extremely sensitive to the victim. The medical exam is conducted by a physician who is certified for such, assuring that evidence is neither missed nor compromised while it is recorded for later reference and prosecution.

Population(s) Served
Non-adult children
Caregivers

Child Therapy - The Carousel Center provides child therapy services for children who have experienced sexual/physical abuse and/or neglect, so they can concentrate on doing the hard work of healing, and get back to the business of childhood. Carousel’s Team of therapists are experienced in working with children and trained in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT). They provide initial clinical assessments to determine each child’s specific therapeutic needs and type of treatment plan for the child and their family so the can move into the future successfully.

Population(s) Served
Non-adult children
Caregivers

Our Family Advocacy Program provides an on-going, supportive relationship to our children and their families who are affected by physical, sexual abuse or neglect. Our family advocates shepherd the family through the entire investigation process from beginning to end; assisting with appointment scheduling, crisis intervention, victim's compensation filing, domestic violence intervention, court support, transportation, linking to community resources, and most importantly, simply listening to the family. They are the first to greet our children when they arrive at The Carousel Center (TCC) and the last to see them leave.

For our community partners who are also working with the child, our family advocates coordinate the information-sharing process to help every child receive the individualized care they need. For the family, our advocates serve as the "touch-point", keeping them informed and addressing any concerns or fears they might have on both a fact-based and holistic level. In addition, our advocates offer support groups for children who are victims of abuse, as well as groups for non-offending caregivers.

Depending on the individual case, prosecution, and therapy options, our family advocates can work with a family for as little as a couple of weeks to as long as they need us.

Population(s) Served
Children and youth
Caregivers

The primary goal of The Carousel Center and all children advocacy centers is to ensure that the child disclosing abuse is not further victimized by the intervention systems designed to protect them. Under this model of care, a multidisciplinary team (MDT) is formed by all of the various entities involved in the child abuse intervention system; law enforcement, criminal justice, child protective service, medical health workers, mental health workers, and victim advocacy. This team of community partners come together at the Carousel Center once a month to discuss our children’s cases and make decisions based on combined information to better ensure a child is being served to the best of our abilities and that no child falls through the cracks.

The Multidisciplinary Team concept was a core aspect of the original Child Advocacy Center model developed by Former Congressman Robert E. "Bud" Cramer (AL), who was then a District Attorney during the early 1980’s. After much discussion, it was determined that the various agencies and departments responsible for the protection of children must be united in a collaborative effort, that no one agency by itself could assure the protection of children, and only by working as a multidisciplinary team could we effectively respond to child abuse. To learn more, go to the National Child Advocacy Center’s website.

Population(s) Served
Children and youth

Prevention, Education, and Community Outreach
Our staff conducts ongoing education and prevention services for interested groups on child sexual abuse, prevention, safety and protection, mandated reporting, and internet safety. Please call us to schedule a presentation for your civic club, organization, school group, municipal office, daycare, hospital, or anyone else who might be interested and work with children and families. For more information, contact Amy Feath at 910-254-9898 or email [email protected]
Darkness to Light
Darkness to Light® Stewards of Children is a revolutionary sexual abuse prevention training that educates adults to prevent, recognize, and react responsibly to child abuse. The program believes and teaches that child safety is an adult’s job. Stewards of Children is designed for organizations that serve children and youth. It is the only child abuse prevention training that offers a certification, resource materials, and practical steps to preventing abuse. For more information, contactus at 910-254-9898

National Child Abuse Prevention Awareness Month
April is National Child Abuse Prevention Month, a time to recognize that we each can play a part in preventing child abuse. Check our website or Facebook posts for a list of activities and programs that The Carousel Center will be hosting.

Population(s) Served
Adults

Medical Evaluations are conducted at the Carousel Center by medical providers who specialize in child maltreatment. A medical exam is offered to any child who has allegations or concerns of abuse.

The purpose of the exam is to collect evidence and document trauma if present (especially in acute cases). The exam is also used to assess for and treat sexually transmitted infections, injuries, and pregnancy. Most importantly, it is performed to reassure the child and family that his/her body is okay.

The medical exam takes place at the Carousel Center in a child friendly examination room. The exam includes relating a medical history from the caregiver as well as from the child. The child then receives a thorough head to toe exam similar to a "well-child" exam, encompassing the child's entire well-being. Our specialized providers may order lab work including blood draws, pregnancy screenings, urine analysis, STD testing, and screening for developmental delays and/or other health conditions.

Beyond the physical component of the exam, our medical providers help assure parents that their child is healthy and that if abuse has occurred, it will not be visible to others. Our providers offer extensive, one-on-one consultation not received during a regular doctor's visit and take as much time as necessary to help the children by explaining each step of the check-up and finding ways to put the child at ease.

Population(s) Served
Children and youth
Infants and toddlers

The Carousel Center Child Advocacy Center provides trauma-informed, therapy services tailored to the unique needs and situations of children and adolescents who have suffered abuse and received forensic services at the center. Additionally, this programs work to support the recovery of family members and to improve their ability to support the child.

The Carousel Center offers several treatment options including Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), play therapy, and trauma-informed individual, family, and group therapy. Trauma–informed therapy helps children and adolescents and their caregivers to manage feelings, talk about the trauma, and develop plans for feeling safe in the future. Parents and guardians participate in the majority of their child’s sessions in order to add to their child’s sense of support in the healing process as well as share and learn about their own emotional responses to the trauma.

Population(s) Served
Infants and toddlers
Children and youth

Where we work

Accreditations

National Children's Alliance 2013

National Children's Alliance 2020

Awards

FUNDRAISING BOARD OF THE DIRECTORS OF THE YEAR 2012

Cape Fear Region Association of Fundraising Professionals

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Carousel Center Child Advocacy Center created a strategic plan for fiscal years 2019-2021 to further our vision to end child sexual abuse in our region. We drive resolution of child sexual abuse cases through investigation and collaboration with key partner agencies; provide a safe and compassionate environment that puts the well-being of the child first and to break the cycle of abuse through training, education and community outreach. Four key goals were outlined as priorities by the 2019 Board and staff in support of the vision and mission of the organization. This plan is reviewed and updated semi-annually by the board of directors and leadership team.

1. Programs and Partnerships: Fully serve the growing needs of of the three counties we serve with respect to child abuse.

We will work in partnership with all multidisciplinary partners to ensure a collaborative, coordinated process to include forensic interview and medical evaluation for all sexually abused children in New Hanover, Brunswick and Pender counties and timely access to support and trauma informed treatment services. Adults in both supporting agencies as well as the general public will be educated about child sexual abuse prevention to understand their role in recognizing the signs, reporting, and identification of effective child safety policies within child serving organizations.

2. Operational Excellence and Leadership: Increase and improve quality and efficiency throughout all levels of the organization.

We will benchmark and adhere to best practices in finance, governance, and internal operations. We will attract and retain qualified, skilled, and talented board members, staff, and volunteers.

3. Visibility and Awareness: Increase external visibility, awareness and advocacy impact at the local, state and national level.

We will drive awareness and advocacy for evidence based service delivery and public policy that contributes to preventing and ending child sexual abuse. We will expand and enhance communication efforts to drive increased visibility, education and community engagement.

4. Financial Resources: Ensure long-term financial health and sustainability of the organization.

We will ensure long term sustainability through diverse revenue streams with an emphasis on engaging, stewarding and cultivating individual donors. We will adhere to best practices in philanthropy and sound fiscal and reserve policies.

The intent of the strategic plan is to provide a path to achieve our goals while allowing for flexibility to adapt and change the plan based on the ever-changing external environment. It is expected that this will be a living document that will change over time. The Strategy Committee will remain in place for at least an additional year (minimum through FY 2021) to ensure continuity in reporting and plan review. Champions are responsible for providing regular Committee and Board updates for assigned strategies. Goal reporting by the Executive Director and/or Champion(s) will follow the Board meeting calendar. The plan may be used to supplement staff annual performance reviews, but should not be the only measure of success.

Ongoing, regular plan review and reflection is necessary to assess achievement to goal, for plan modification based on data analysis and to maintain the plan relevant to changing community and organizational dynamics. A formal, annual assessment of the plan, including resource needs and requirements for each goal area, will be completed during the budgeting process. This is typically completed between March and June of the calendar year to reflect the start of the new fiscal year on July 1st.

Staff members and the board of directors are involved in the strategic planning process and its implementation. Each board meeting agenda follows the goals outlined in the strategic plan, so updates are regular and timely.

Expansion of Therapy Services:
In October 2019, TCC undertook the most significant expansion of direct services in our program's history. Financial support from the Governor's Crime Commission enabled TCC to add new positions to our clinical services program. We successfully recruited a bilingual/bi-cultural therapist so that children and families who speak Spanish were able to receive all the clinical services they need on-site.

This project will ensure child victims of abuse and their caregivers have access to trauma-informed individual, family, and group counseling that supports emotional healing after trauma. Our clinicians will provide evidence-based treatment to children and their caregivers impacted by sexual abuse, severe physical abuse, or exposure to violence. The number of children seen for outpatient clinical services at TCC has increased. All services are provided at no cost to a child's family.

Prevention and Education:
In 2019, our prevention and education program trains professionals, civic and youth-serving organizations, and the general public. 2021 we have obtained grant funding to hire an Outreach/Education Coordinator, this position will be filled 3rd Qtr 2021.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    TCC assists child survivors and their families who have experienced physical/sexual abuse in Brunswick, New Hanover, and Pender counties to do the hard work of healing and get back to simply being children. The Carousel Center serves almost 500 children annually for concerns of sexual or physical abuse. Coordinating the investigation, prosecution, and treatment of the most severe cases in Brunswick, New Hanover, and Pender Counties. All services are provided in a nurturing, friendly, and safe environment at no cost to a child’s family. We address medical needs, preserve forensic evidence, assist investigative partners for justice. Provide professional therapy services for children to heal from the traumatic impact of the abuse.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Carousel Center Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Carousel Center Inc

Board of directors
as of 7/9/2021
SOURCE: Self-reported by organization
Board co-chair

Ms. Tammy Simmons


Board co-chair

Ms. Jillian Summers

BB&T Truist

Term: 2020 - 2022

Andy Atkinson

Leadership Initiatives, Inc

Micheal Brown, III

Cape Fear Commercial Realty

Steve Krasnipol

WealthCoach of NC

Vera Newkirk

NHRMC

Sarah Reamer

Steve Schnitzler

Port City Java

Dory Weiss

nCino

Jennifer Rigby

New Hanover County

Rhonda Henry

PPDi

Samantha Wood

Fox Rothchild LLP

Rhonda Henry

Biopharma at Emmes

Patricia Lawler

Justin Ovaska

Cape Fear Community College

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/11/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability