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Dilworth Center for Chemical Dependency Inc

Unlock your recovery

aka Dilworth Center   |   CHARLOTTE, NC   |  www.dilworthcenter.org

Mission

The mission of Dilworth Center is to provide effective and affordable treatment services for individuals and families affected by alcoholism and drug addiction.

Ruling year info

2000

CEO

Charles Odell

Main address

2240 PARK RD

CHARLOTTE, NC 28203 USA

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EIN

56-2130300

NTEE code info

Alcohol, Drug Abuse (Treatment Only) (F22)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Dilworth Center has been a key to recovery in our community for 30 years providing the Greater Charlotte area and surrounding North and South Carolina regions with treatment and recovery services using evidence-based, compassionate outpatient treatment. Substance abuse is a major public health problem that impacts society on multiple levels, It is estimated that nationally, nearly 24 million people age 12 and older are current illicit drug users and more than half of Americans 12 and over report alcohol use. Our community likewise is in the midst of a public health crises. Heroin and other opioid use increased dramatically in recent years and so have deaths from their use. Overdose deaths now cause more deaths than car crashes or guns. The individual impact of drug and alcohol abuse and addiction in our society include increased crime, homelessness, family dysfunction, social problems, medical problems, psychiatric problems, unintentional injuries, overdoses and death.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Intensive Outpatient Program

The Center's intensive outpatient treatment program for alcoholism and drug addiction treats adults, young adults, adolescents, and professionals. The Center's goal is to provide affordable, high quality treatment to patients and their families, helping them discover a fulfilling new life of recovery.

Population(s) Served
Substance abusers

Where we work

Affiliations & memberships

Addiction Professionals of North Carolina 2020

National Association of Addiction Treatment Providers 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients who have access to insurance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These numbers include both patient and family members served. 2020: Patients - 222 Family - 214 2019: Patients - 226 Family - 257 2018: Patients - 269 Family - 245

Access to Treatment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

This metric measures the average number of days it takes between first patient contact and the patient assessment.

Patient Satisfaction

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

This metric is the percentage of patients who reported satisfaction with the program.

Program Effectiveness - Reduction in Symptoms

This metric is no longer tracked.
Totals By Year
Population(s) Served

Substance abusers

Related Program

Intensive Outpatient Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2020 is the % of reported symptom reductions. 2019 and 2018 are the % differences, between an initial survey and endpoint survey. In 2020, we implemented a better, NAATP outcomes measurement toolkit

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission of Dilworth Center is to provide effective and affordable treatment services for individuals and families affected by alcoholism and drug addiction. Our treatment programs include services for adults, young adults and adolescents. Family treatment programs are specific to the needs of spouses, parents and other family members. We also offer services unique to the Charlotte community including one of the only family programs for children, ages 7-14 available in our area. In addition, Dilworth Center provides specific programs for front-line health care providers (i.e. nurses, doctors, dentists, attorneys and pilots) that meet the requirements of their respective regulatory boards.

We hold an annual scholarship fundraiser to provide services to those who cannot otherwise afford the cost of treatment. This has allowed us to provide over $1,000,000 to over 600 patients in the last three years. We also hold events to create community conversation and awareness around addiction.

We have provided the Greater Charlotte area and surrounding North and South Carolina regions with treatment and recovery services for 30 years. Using evidence-based, compassionate treatment, Dilworth Center has saved countless lives, kept families intact and immeasurably strengthened our city and region. We are committed to reducing potential barriers to treatment making recovery available to as many people as possible.

The long-term vision of Dilworth Center is to break deeply ingrained patterns of addiction for patients and family members now and for generations to come.

Goal 1: Achieve greater family connectedness & build empathy and knowledge around addiction.
Goal 2: Direct family members towards wellness and their own recovery program.
Goal 3.: Adopt appropriate expectations for patient and family members and break down denial systems and codependency.
Goal 4: Establish and maintain healthy, functional parent team & resolve past childhood/adolescent issues preventing effective parenting

Dilworth Center provides comprehensive assessments to determine the exact cause and nature of problematic behaviors. If substance use disorder is not diagnosed, we identify other issues and recommend a variety of community-based resources to meet the needs of each individual. If substance use disorder is diagnosed, we recommend treatment, either at Dilworth Center or another treatment program if indicated. Approximately 80% of the substance dependent people we assess are appropriate for outpatient treatment. The remaining 20% typically require inpatient care, dual-diagnosis care or detoxification services.

Primary components of Dilworth Centers addiction treatment program includes:
Comprehensive assessments
psychiatric assessments
Patient-centered treatment planning
Specific treatment plans for health care professionals in accordance with the requirements of their respective regulatory and advocacy boards
Educational sessions regarding addiction, treatment and recovery
Group therapy
Peer support programming
Family treatment program
Family conjoint sessions
Alcoholics Anonymous (AA), Narcotics Anonymous (NA) meetings
Relapse Prevention Program
Continuing care counseling and planning
Urine drug screening (UDS)

Dilworth Center's addiction treatment programs generally run for 16 weeks, however, we will continue to work with patients until they are capable of remaining clean and sober without the assistance of a professional treatment program.

When ready, patients work with the treatment team to prepare a detailed and individualized Continuing Care Plan. Once discharged, patients use their Continuing Care Plans to direct and maintain their successful recovery. Continued, active participation in AA or NA is essential. Occasionally, patients may benefit from seeing a therapist or psychiatrist following treatment. Still others may be ready to pursue formal education or permanent employment. Some may continue to enhance living situations with their spouses, while others begin preparing to live on their own. Our goal is to produce successful and productive members of society through sustainable recovery activities.

Dilworth Center's treatment programs are open-ended, meaning that patients may begin treatment at any time. Treatment is typically 16 weeks, although this varies at times due to individualized patient needs. Dilworth Center operates a multi-level treatment program designed to maximize treatment involvement through successful level completion. Structured intervention strategies, should relapse occur at any time during the treatment experience, are continually utilized. Collaborative community-based resources are utilized when indicated ( i.e. local and regional counselors, therapists, physicians, psychiatrists, treatment professionals, prevention specialists, relapse prevention specialists, churches, public and private schools, employee assistance programs, civic organizations, human resource departments and many others).

Dilworth Center's approach to treatment is holistic. IN order to best equip our patients with the tools to sustain recovery, we do not offer treatment in a vacuum, but rather partner with they myriad systems (family, work, school, religious, social, criminal justice, social serves) in which people operate. Throughout these partnerships, Dilworth Center can better address the issues impacting addiction and present the services needed for recovery (i.e. more intensive treatment, support groups, mental health services.)

Recognizing the importance of community linkages in delivering effective services, Dilworth Center has formed relationships with an extensive network of over 250 collaborators and referral sources since we were founded 30 years ago. In partnership with these organizations, we provide individuals and families with a comprehensive continuum of care necessary to properly treat substance use disorders.

Dilworth Center measures symptom reduction on a 5 point scale: 1. Much worse, 2. Worse, 3. The same, 4. Improved, 5. Much improved. The success we aim to achieve is a minimum target measurement of 4. Improved. This data is particularly useful in order for us to measure change as a result of family participation.

1, General quality of life will be improved or much improved in 95% of our patients.
2. Decrease in drug/alcohol related legal offences will be improved or much improved in 95% of our patients.
3. Relationship with families will be improved or much improved in 95% of our patients.
4. Employment status will be improved or much improved in 95% of our patients.

In 2019:
• We fielded over 900 phone calls and were able to triage callers to our services or get them the help they requested.
• We conducted over 300 2.5-6 hour assessments, offering diagnosing and treatment options.
• We admitted over 200 patients to our 18 + week treatment program, with over 40% of participants adding an additional 14 weeks of Relapse Prevention.
• We served over 300 individual family members, offering, support, coaching, and crisis intervention services.
• Dilworth Center’s total outreach in 2019 was nearly 2000 people.


Successful treatment completion and sustained recovery will help improve within the lives of those in recovery many of the following conditions: interpersonal relationships, employment issues, legal issues, medical issues, social lives and spiritual/religious views.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

Dilworth Center for Chemical Dependency Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Dilworth Center for Chemical Dependency Inc

Board of directors
as of 03/27/2024
SOURCE: Self-reported by organization
Board chair

Martin Godwin

Cameron Carmichael

Term: 2016 - 2024

Peter Browning

Peter Browning Partners

Reggie Willis

Ally Bank

Steven DeGeorge

Robinson Bradshaw

Martin Godwin

Cameron Carmichael

Fred Oates

Community Volunteer

Zygmunt Zablonski

Domtar (ret.)

Mary Yorke Oates

Charlotte Latin

Brian Bridgford

Gambrell Foundation

Chris Elliott

Glandon Capital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/27/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 04/26/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.