Mental Health, Crisis Intervention

Dilworth Center for Chemical Dependency Inc

Unlock your recovery

aka Dilworth Center



The mission of Dilworth Center is to provide effective and affordable treatment services for individuals and families affected by alcoholism and drug addiction.

Ruling Year



Charles Odell

Main Address

2240 PARK RD



addiction, substance abuse, treatment, intensive outpatient, mental health





Cause Area (NTEE Code)

Alcohol, Drug Abuse (Treatment Only) (F22)

IRS Filing Requirement

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Programs + Results

What we aim to solve

Dilworth Center has been a key to recovery in our community for 30 years providing the Greater Charlotte area and surrounding North and South Carolina regions with treatment and recovery services using evidence-based, compassionate outpatient treatment. Substance abuse is a major public health problem that impacts society on multiple levels, It is estimated that nationally, nearly 24 million people age 12 and older are current illicit drug users and more than half of Americans 12 and over report alcohol use. Our community likewise is in the midst of a public health crises. Heroin and other opioid use increased dramatically in recent years and so have deaths from their use. Overdose deaths now cause more deaths than car crashes or guns. The individual impact of drug and alcohol abuse and addiction in our society include increased crime, homelessness, family dysfunction, social problems, medical problems, psychiatric problems, unintentional injuries, overdoses and death.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Intensive Outpatient Program

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

The mission of Dilworth Center is to provide effective and affordable treatment services for individuals and families affected by alcoholism and drug addiction. Our treatment programs include services for adults, young adults and adolescents. Family treatment programs are specific to the needs of spouses, parents and other family members. We also offer services unique to the Charlotte community including one of the only family programs for children, ages 7-14 available in our area. In addition, Dilworth Center provides specific programs for front-line health care providers (i.e. nurses, doctors, dentists, attorneys and pilots) that meet the requirements of their respective regulatory boards. We hold an annual scholarship fundraiser to provide services to those who cannot otherwise afford the cost of treatment. This has allowed us to provide over $1,000,000 to over 600 patients in the last three years. We also hold events to create community conversation and awareness around addiction. We have provided the Greater Charlotte area and surrounding North and South Carolina regions with treatment and recovery services for 30 years. Using evidence-based, compassionate treatment, Dilworth Center has saved countless lives, kept families intact and immeasurably strengthened our city and region. We are committed to reducing potential barriers to treatment making recovery available to as many people as possible. The long-term vision of Dilworth Center is to break deeply ingrained patterns of addiction for patients and family members now and for generations to come. Goal 1: Achieve greater family connectedness & build empathy and knowledge around addiction. Goal 2: Direct family members towards wellness and their own recovery program. Goal 3.: Adopt appropriate expectations for patient and family members and break down denial systems and codependency. Goal 4: Establish and maintain healthy, functional parent team & resolve past childhood/adolescent issues preventing effective parenting

Dilworth Center provides comprehensive assessments to determine the exact cause and nature of problematic behaviors. If substance use disorder is not diagnosed, we identify other issues and recommend a variety of community-based resources to meet the needs of each individual. If substance use disorder is diagnosed, we recommend treatment, either at Dilworth Center or another treatment program if indicated. Approximately 80% of the substance dependent people we assess are appropriate for outpatient treatment. The remaining 20% typically require inpatient care, dual-diagnosis care or detoxification services. Primary components of Dilworth Centers addiction treatment program includes: Comprehensive assessments psychiatric assessments Patient-centered treatment planning Specific treatment plans for health care professionals in accordance with the requirements of their respective regulatory and advocacy boards Educational sessions regarding addiction, treatment and recovery Group therapy Peer support programming Family treatment program Family conjoint sessions Alcoholics Anonymous (AA), Narcotics Anonymous (NA) meetings Relapse Prevention Program Continuing care counseling and planning Urine drug screening (UDS) Dilworth Center's addiction treatment programs generally run for 16 weeks, however, we will continue to work with patients until they are capable of remaining clean and sober without the assistance of a professional treatment program. When ready, patients work with the treatment team to prepare a detailed and individualized Continuing Care Plan. Once discharged, patients use their Continuing Care Plans to direct and maintain their successful recovery. Continued, active participation in AA or NA is essential. Occasionally, patients may benefit from seeing a therapist or psychiatrist following treatment. Still others may be ready to pursue formal education or permanent employment. Some may continue to enhance living situations with their spouses, while others begin preparing to live on their own. Our goal is to produce successful and productive members of society through sustainable recovery activities.

Dilworth Center's treatment programs are open-ended, meaning that patients may begin treatment at any time. Treatment is typically 16 weeks, although this varies at times due to individualized patient needs. Dilworth Center operates a multi-level treatment program designed to maximize treatment involvement through successful level completion. Structured intervention strategies, should relapse occur at any time during the treatment experience, are continually utilized. Collaborative community-based resources are utilized when indicated ( i.e. local and regional counselors, therapists, physicians, psychiatrists, treatment professionals, prevention specialists, relapse prevention specialists, churches, public and private schools, employee assistance programs, civic organizations, human resource departments and many others). Dilworth Center's approach to treatment is holistic. IN order to best equip our patients with the tools to sustain recovery, we do not offer treatment in a vacuum, but rather partner with they myriad systems (family, work, school, religious, social, criminal justice, social serves) in which people operate. Throughout these partnerships, Dilworth Center can better address the issues impacting addiction and present the services needed for recovery (i.e. more intensive treatment, support groups, mental health services.) Recognizing the importance of community linkages in delivering effective services, Dilworth Center has formed relationships with an extensive network of over 250 collaborators and referral sources since we were founded 30 years ago. In partnership with these organizations, we provide individuals and families with a comprehensive continuum of care necessary to properly treat substance use disorders.

Success for our programs is defined by accomplishing our mission. The mission of the Dilworth Center is to provide affordable and effective treatment services for individuals and families affected by alcoholism and drug addiction. Success for our patients is defined as patients remaining in successful AND sustained recovery throughout their lifetime. Program data is compiled and analyzed quarterly. Outcomes are reviewed by the Executive team and suggestions for improvements are made. Improvement measures are then implemented. These decisions, recommendations and implementations are documented in our annual performance improvement report. Dilworth Center measures retention rates and success rates. Retention rate is defined by either of the following conditions: -Those admitted into the Dilworth Center's addiction treatment program and successfully complete the program Those admitted into Dilworth Center's addiction treatment program that accept a transfer to a more clinically indicated treatment provider and complete that program. Success rate is defined as patients remaining sober and drug-free at measurable points following successful treatment completion. For example, a success rate would be the percentage of patients who are still clean and sober one year post-discharge. Our foundational service-delivery goal is represented by the acronym, 158: 1 - all calls to Dilworth Center are serviced within 1 business day; 5- all assessments and other appointments are scheduled within 5 working days, unless requested otherwise by the caller. 8- all group therapy groups are limited to 8 group members. We believe that the goal 158 represents a simple summary of an ideal level of customer service and program delivery. We also track and measure our success through the completion of various surveys including staff surveys assessing accessibility to information, professional development, diversity perspective, motivation, satisfaction and safety; stakeholder surveys assessing accessibility of treatment services, staff performance, communications and follow up; surveys measuring treatment program effectiveness at reducing symptoms - patients are surveyed at the beginning of treatment, at the midpoint of treatment and at the completion of treatment to measure and assess addiction symptoms reduction; patient satisfaction surveys-patients are surveyed at the midpoint of treatment and the completion of treatment regarding various treatment service and staff performance; family satisfaction surveys- family members are surveyed at the completion for treatment regarding various treatment services and staff performance; and patient follow-up surveys- patients are surveyed regarding their recovery at the following points after successful treatment completion- 6 months, 12 months, and 24 months.

Dilworth Center measures symptom reduction on a 5 point scale: 1. Much worse, 2. Worse, 3. The same, 4. Improved, 5. Much improved. The success we aim to achieve is a minimum target measurement of 4. Improved. This data is particularly useful in order for us to measure change as a result of family participation. 1, General quality of life will be improved or much improved in 95% of our patients. 2. Decrease in drug/alcohol related legal offences will be improved or much improved in 95% of our patients. 3. Relationship with families will be improved or much improved in 95% of our patients. 4. Employment status will be improved or much improved in 95% of our patients. In 2019: • We fielded over 900 phone calls and were able to triage callers to our services or get them the help they requested. • We conducted over 300 2.5-6 hour assessments, offering diagnosing and treatment options. • We admitted over 200 patients to our 18 + week treatment program, with over 40% of participants adding an additional 14 weeks of Relapse Prevention. • We served over 300 individual family members, offering, support, coaching, and crisis intervention services. • Dilworth Center’s total outreach in 2019 was nearly 2000 people. Successful treatment completion and sustained recovery will help improve within the lives of those in recovery many of the following conditions: interpersonal relationships, employment issues, legal issues, medical issues, social lives and spiritual/religious views.

External Reviews


Dilworth Center for Chemical Dependency Inc

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The people, governance practices, and partners that make the organization tick.

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Board Leadership Practices

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SOURCE: Self-reported by organization


Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Not Applicable


Has the board conducted a formal, written assessment of the chief executive within the past year?

Not Applicable


Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Not Applicable


Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Not Applicable


Has the board conducted a formal, written self-assessment of its performance within the past three years?

Not Applicable