MemoryCare

Quality Time Quality Care

aka MemoryCare   |   Asheville, NC   |  www.memorycare.org

Mission

MemoryCare's mission is three-fold: to provide specialized medical care to older adults with cognitive impairment; to support caregivers with education, counseling, and improved access to services; and to provide community education.

MemoryCare was established in 2000 to serve individuals with dementia and their families in western North Carolina caring for a loved one with cognitive impairment. Designed to improve the quality of life for people with dementia and their caregivers, the program serves all families regardless of ability to pay and must rely on charitable assistance to fulfill its mission.

Ruling year info

2000

Executive Director

Virginia Templeton MD

Main address

MemoryCare 100 Far Horizons Lane

Asheville, NC 28803 USA

Show more contact info

Formerly known as

Memory Assessment Clinic and Eldercare Resource Center

EIN

56-2178294

NTEE code info

Alzheimer's (G83)

Ambulatory Health Center, Community Clinic (E32)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Dementia is among the greatest health and economic threats of the 21st century. One in 10 individuals over 65 and a third of adults over 85 has cognitive impairment significant enough to impact their day-to-day function. Accessibility of effective systems of dementia care is a critical public health concern. Currently, dementia is a chronic, progressive illness without cure. Families need expert guidance and support to manage the disease as well as possible. Age is the number one risk factor for dementia and, our western North Carolina community is older than the rest of the state and country. Of the 19 counties in NC served by MemoryCare in 2018, on average 23.5 of the population is 65 and older compared to 15.9% in the rest of the state. Studies consistently show that active management of the disease with routine engagement of caregivers such as MemoryCare provides can improve quality of life through all stages of the disease both for the person with dementia and their caregivers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Clinical and Care Management for Families Impacted by Dementia

MemoryCare was established in 2000 to serve families affected by Alzheimer's or other types of dementia. We provide individualized support and education for caregivers that are integrated with expert medical care for the cognitively impaired older adults in their care. We provide community education about healthy aging and dementia. Because dementia is progressive and has no cure, all with the disease eventually require support from others. By engaging caregivers early in the process, we limit inappropriate use of acute care systems, promote advanced care planning, guide establishment of safety routines, prolong time in a home setting, and ease stresses dementia can cause. Medicare/insurance does not cover the comprehensive care families receive and almost half of clients are low income by HHS Poverty Standards. We are committed to providing services to all with need regardless of their ability to pay for the service.

Our services include providing an accurate diagnosis, development of a comprehensive written care plan and long term planning, addressing financial, legal, and safety issues, caregiver training, counseling, support, behavioral management, coordination of services offered by other agencies, end of life care planning, direction to primary care providers, and more.

Population(s) Served
Seniors
Caregivers

A series of six sessions will be provided for caregivers of persons with cognitive disorders. Sessions are designed to improve caregiver understanding of different aspects of dementia care. There is a professional version available online for continuing medical education credits.
Caregiver College sessions are as follows:
*Module 1: How the Brain Works
*Module 2: The Most Common Types of Dementia
*Module 3: Dementia and Delirium Communication Approaches, and, Behavioral and Psychological Changes of Dementia
*Module 4: Dementia and Related Behavior Pharmacologic Treatment Options
*Module 5: Caregivers of Persons with Dementia
*Module 6: Dementia: End of Life Issues

Population(s) Served
Caregivers
Students

Where we work

Awards

Premier Cares Award 2011

Premier Cares Award

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Caregivers, Families

Related Program

Clinical and Care Management for Families Impacted by Dementia

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Clients are individuals with cognitive impairment and their families members. For each person with dementia we see, on average, 3 or more of their family members are actively engaged as well.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to provide expert medical care for older adults with dementia, support with education and training for their caregivers and community education to ensure this public health issue has a community that understands.

MemoryCare's key strategy is to include caregivers as an integral part of the team in caring for person living with dementia (PLWD) and to provide them with the education, support, and training they need to manage their role as well as possible. With individualized support and education for caregivers integrated with expert medical care for the PLWD, we facilitate improved chronic disease management & overall safety by educating families about the need for oversight with medications, nutrition, finances, driving, firearms, and more and by helping establish safety routines. For both the PLWD and family we emphasize the importance of healthy diet and exercise; we promote completion of Advance Directives. Though caregivers are critical to the safety, health and well-being of PLWD, their role often takes a toll on their health as well; caregivers need support & information particular to their circumstance so they can care for their loved one with excellence, minimize the impact of dementia on their own health and well-being, and maximize quality of life for all affected.

This type of dementia care is both evidence based and considered best-practice but is not supported financially by insurance. Nearly half of the families enrolled in our program are low income by HHS Poverty Standards.

MemoryCare is an independent, community-based non-profit serving western North Carolina for almost 20 years. Our strength lies in our model of care and the dedicated staff who serve families. Our model incorporates best practice components from the Alzheimer’s Study group and we adapt services based on client needs to ensure its practical benefit. Services are provided by our clinical care management teams all of whom receive special training in dementia care with geriatric focus. Our physician staff includes dementia specialists with added certifications in geriatrics, hospice and palliative care. MemoryCare's founding director served on the national board of the Alzheimer's Association and the North Carolina Task Force on Alzheimer's Disease and Related Dementias and the current director is the western North Carolina liaison for the newly established NC Registry for Brain Health.

Our program has 19 years of experience delivering evidence-based dementia care and education in our region. Our experience in providing consultative medical care and caregiver support has allowed us to develop strong networks with primary care practices in the region who rely on our program for expertise and management of their more complicated patients and our caregiver education programs are the leading source of dementia caregiver education in the western NC region.

We offer an intensive 6-session course about dementia, caregiving and community resources and educational information is available through our Resource Center, website and e-newsletter. We teach healthcare professional about dementia care and supervise a peer support network of caregivers. MemoryCare partners with many local educational, healthcare, and community organizations to coordinate services and avoid duplication. We improve safety and quality of life by focusing on care of vulnerable, memory-impaired individuals to minimize malnutrition, medication errors, and other safety risks.

MemoryCare's clinical model and initiatives in caregiver education and training have been recognized for excellence on both state and national levels (N.C. Division on Aging, Premier Cares and American Geriatrics Society Award recipients)..Data has consistently demonstrated significant reductions in unnecessary utilization of the acute and long term health care systems and, equally as important, 99-100 percent satisfaction of the families served.

Each year, MemoryCare sees over 1000 people living with dementia and 3,400 of their family caregivers.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects,

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

MemoryCare
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

MemoryCare

Board of directors
as of 8/10/2021
SOURCE: Self-reported by organization
Board chair

Jerry De Land

Gerald De Land

No Affiliation

Rebekah Lowe

No Affiliation

Caroline Knox

No Affiliation

Carol Lawrence

No Affiliation

Caroline Knox

No Affiliation

Virginia Templeton

Affilitation

Margaret Noel

Affilitation

Andrew Atherton

No Affiliation

Becky Anderson

No Affiliation

Janet Moore

No Affiliation

Sok Heang Cheng

No Affiliation

Georgia Crump

No Affiliation

Claire Smith

No Affiliation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/10/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/07/2019

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.