PLATINUM2024

Bilingual International Assistant Services

Working for the Underserved Since 2002

Saint Louis, MO   |  www.bilingualstl.org

Mission

Our mission is to ensure equal access to health, mental health, and social services for all, regardless of national origin or language ability, through advocacy, education, and direct multilingual services that we provide.

Ruling year info

2003

Executive Director

Dr. Jason Baker

Main address

4030 Chouteau Ave Ste 700

Saint Louis, MO 63110 USA

Show more contact info

EIN

56-2376877

NTEE code info

(Human Service Organizations) (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Immigrants often arrive in America with no English language skills, very little or no support, with many complex trauma that inhibits their ability to adapt and thrive in our society. We seek to help these immigrants gain access to healthcare, therapy, and other human services through various community-based programs that we offer. Such programs include mental health initiatives like Project Safe Space for children, Survivors of Torture and War Trauma, and Steps to Better Health. We also provide naturalization services through our tutoring program, as well as interpretive services for all these programs. 90% of our services are delivered in the community-at homes, schools, and medical facilities throughout the St. Louis region.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health Services

Bilingual International Assistant Services maintains certification from the Missouri Department of Mental Health for its multiple lines of adult and youth behavioral health programming. For almost two decades, we have worked to break down stigma around counseling and mental health work in the communities we serve. We offer several tracks of mental health services for adults, families, and children. Most services delivered in-home, in-school, or community settings.

With the 2014 introduction of childrens trauma counseling (ages 5 - 19 years), the 2016 merger with the STL Center for Survivors of Torture, and the 2023 Afghan Combat Survivor program, we take on some of the most difficult trauma treatment in the field. We embrace this challenge and know firsthand that rehabilitation work can be successful and benefit whole communities. BIAS employs only fully or provisionally licensed mental health clinicians across all of its programming, because our clients deserve no less.

Population(s) Served
Immigrants and migrants
People with diseases and illnesses
Age groups
Ethnic and racial groups
Victims and oppressed people

Imagine trying to comprehend the many different varieties of Medicare in something other than your native language. Now tackle food stamp applications. Recertification. MoHealthNet benefits

Our multilingual Social Service professionals help mitigate the anxiety and confusion of navigating systems of care for foreign-born adults especially seniors. Anchored by our St. Louis International Senior Center (shuttered for 9 months of 2020 due to COVID), our Community Access Workers provide direct services including citizenship assistance in the communities we serve. We ensure that everyone can obtain supports for which they are legally eligible.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants
Ethnic and racial groups
Victims and oppressed people
Adults

St. Louis International Senior Center is the first designated senior center for the foreign-born in Missouri. Senior center offers multilingual services, ethnic food and transportation to several diverse senior groups. These seniors enjoy socialization, learning and occasional tours around Saint Louis

Population(s) Served
Ethnic and racial groups
Economically disadvantaged people
Immigrants
Migrant workers
Refugees and displaced people

Education, provided to both groups and individuals, includes the following topics: US History and US Civics to seniors and survivors of trauma; community education and provider education regarding how to structure and optimize the use of interpreters; advocacy pertaining to Title VI and CLAS standards; education and enrollment as CLAIM Medicare counselors; Affordable Care Act Navigators, and more.

Population(s) Served
Adults
Ethnic and racial groups
Economically disadvantaged people
Immigrants and migrants
Victims and oppressed people

In over 40 languages and for nearly two decades, Bilingual International Assistant Services has provided professional language interpretation and written translation services for St. Louis and the surrounding region. A team of professional interpreters with working experience across a wide spectrum of settings offers services. We adopt a non-advocacy model of interpretation, allowing the provider to take charge of each session and empowering a consumer to practice their right to self-determination.

Skills demonstrated by our interpreters:
* Proficiency in both English and the target language
* General knowledge and understanding of both cultures
* Ability to communicate clearly and concisely in both languages
* General knowledge of the subject to be interpreted
* Strict compliance with government-mandated privacy laws

Population(s) Served
Immigrants and migrants
Ethnic and racial groups
Victims and oppressed people
Age groups
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants and migrants, Economically disadvantaged people, People with psychosocial disabilities

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our main goal continues to be remaining nimble enough to identify service gaps for the Refugee, Immigrant, and Migrant communities and addressing these with quickly professional services. All of our services are oriented toward eliminating barriers to care for underserved populations, specifically in the St. Louis area. As an organization, we are looking to diversify revenue and retain staff as we add programming. We are also invested in ensuring continuity of leadership and continuity of services. Finally, we are committed to raising our agency's profile and bringing more awareness to the critical work we do.

Ongoing elimination of service barriers to legal, mental health, and social services created by systemic racism, language access, and immigration status through professional no-cost/low-cost navigation by linguistically and culturally competent staff.

Agency has a committed Board that created the Strategic Plan during a convened 2-day Board Retreat in 2020. Board requires Executive Director to update and submit progress toward plan goals quarterly. An invested core of long-term employees was also engaged in the planning and the execution of plan activities. Most of the direct service staff is already in place to carry out service expansion activities.

We have hired an Assistant Director to provide continuity of leadership. We have increased service revenue in Language Services and Legal activities. We are in the process of revamping annual review procedures and compensation reviews to enhance employee engagement. We have expanded adult mental health services to Afghan evacuees. We are in the process of building out our public agency profile.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Language barriers and costs associated with interpretation/translation

Financials

Bilingual International Assistant Services
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Bilingual International Assistant Services

Board of directors
as of 01/26/2024
SOURCE: Self-reported by organization
Board chair

Scott Wright

Washington University in St. Louis

Mario Lozina

AT&T Corporate Finance/Loz Lures

Scott Wright

Washington University in St. Louis

Luis La Torre

La Torre Legal

Zachary Mueller

Social Security Administration

Sharafina Azman al Rashid

Aon plc.

Lou Abboussie

Community Advocate

Jim Beatty

Lindbergh School District, Foreign Language Dept. Director, Retired

David Donovan

Missouri Dept. of Natural Resources

Heidi Moore

St. Louis University

Anwuli Okwuashi

St. Louis University

Matthew Ma

Clergy, Society of Jesus

Diane Magee

A+ Alternatives in Aging

Erica Becker

Mark Andy Inc.

Anthony Graham

St. Louis Immersion Schools

Alia Arif

Weber Shandwick

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/26/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/13/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.