CLARITY INC

aka Clarity: The Speech, Hearing and Learning Center   |   Greenville, SC   |  www.clarityupstate.org

Mission

Clarity's mission is to empower individuals to overcome speech, hearing, learning, social, and emotional challenges, and our vision is for individuals and families faced with such challenges to realize their potential and improve their quality of life. Annually, over 2000 adults and children are impacted Clarity’s programs. Over 70% of our pediatric clients’ families meet income eligibility requirements for Medicaid. Broadly, our programs encompass screenings/evaluations of and treatment for speech, hearing, learning, social and emotional challenges. Program services are provided by licensed audiologists, speech language pathologists, psychologists, professional counselors, and clinical social workers.

Ruling year info

1956

Executive Director

Dr. Elizabeth Ingram Shands

Main address

29 N Academy St

Greenville, SC 29601 USA

Show more contact info

Formerly known as

The Speech, Hearing and Learning Center

EIN

57-0331635

NTEE code info

Rehabilitative Medical Services (E50)

Health Treatment Facilities (Primarily Outpatient) (E30)

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Clarity seeks to provide services supporting speech, hearing, learning, social and emotional challenges that are accessible to ALL (not just those with financial means or apt insurance coverage).

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Speech and Language services

Licensed speech-language pathologists provide diagnostic assessment, consultation, and treatment of various speech and/or language issues across the life span.

Population(s) Served
Children and youth
Adults
Economically disadvantaged people

Licensed audiologists provide comprehensive hearing evaluations, hearing aid sales, fitting, and follow-up services for the most advanced digital hearing aids available. In addition, they provide central auditory processing (also known as CAPD or APD) evaluation and therapy and Tinnitus Retraining Therapy (TRT).

Population(s) Served
Children and youth
Adults
Economically disadvantaged people
Seniors

Licensed psychologists, professional counselors, and clinical social workers provides psychological evaluations and counseling to children and adults. Concerns addressed include developmental delays, autism spectrum disorder (ASD), attention deficit hyperactivity disorder (ADHD), specific learning disorders (including dyslexia), anxiety, and depression.

Population(s) Served
Economically disadvantaged people
Young adults

Mobile, free hearing and speech/language screenings to children attending local early childhood programs and private or charter schools.

Population(s) Served
Infants and toddlers
Children and youth

Clarity has partnered with The Children’s Museum of the Upstate (TMCU) to host quarterly Fr-Amily Nights (a play on words for friends who are like family due to shared experience of having a child with exceptional needs), which are funded by a grant from the Barbara Stone Foundation.

In a nutshell, it is a night for families who have a child (or children) with a diagnosis (we don’t specify what and we don’t specify severity required). At no cost to the families, kiddos with a diagnosis and their siblings have supervised play in the museum for the while their parents have a short didactic and then have a chat/share time with each other that is moderated by one of Clarity’s Psychologists or LPCs.

Population(s) Served
Parents
Families

The goal of this program is to provide cleft palate services for children and adults of all socioeconomic backgrounds, through a multi-team approach. A person with a cleft palate often experiences resonance disorders or VPI (velopharyngeal incompetence). This is evident when the quality of speech is too nasal or excessive air escapes during speech. In addition to Clarity's audiologists, Greenville Craniofacial Clinic team members include a geneticist, nursing specialist, nutritionist, pediatrician, reconstruction/plastic surgeon, social worker, and speech pathologist from the community.

Population(s) Served
Children and youth
People with disabilities
Adolescents
Children and youth
People with disabilities
Adolescents
Children and youth
People with disabilities
Adolescents

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Represents clients served in all programs. Due to the Covid-19 pandemic, we saw fewer clients in 2020.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Individuals realize their potential and improve their quality of life.

Broadly, our programs encompass screenings/evaluations of and treatment for speech, hearing, learning, social and emotional challenges. Screenings/evaluations lead to intervention and treatment to support immediate and long-term outcomes.

Our clinic-based services are provided by licensed audiologists, speech language pathologists, psychologists, professional counselors, and clinical social workers and our mobile screening program and community outreach events encourage volunteer engagement.

From 2017 to 2019 the number of children served by Clarity at the Center for Developmental Services grew by 19% (2017: 1,255 to 2019: 1,496). For many children, Clarity’s services are accessed using Medicaid, insurance, and other third-party payers and in 2019, 17 children from low-income homes were able to access services using the Clarity Cares (CC) sliding scale. Critical need remains for Clarity’s services as evidenced by continued growth (7 %) in those seeking services in 2021 relative to 2019.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Individuals (and their families) affected by speech, hearing, learning, social, and emotional challenges.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), other,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    To address a gap in support for families in the community, we recently developed the Fr-Amily (Family + Friends = Fr-Amily) Nights. It is a night for families who have a child (or children) with a diagnosis (we don’t specify what and we don’t specify severity required). At no cost to the families, kiddos with a diagnosis and their siblings have supervised play while their parents have a short didactic and then have a chat/share time with each other that is moderated by one of Clarity's providers.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

    We don’t use any of these practices,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

CLARITY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

CLARITY INC

Board of directors
as of 02/08/2022
SOURCE: Self-reported by organization
Board chair

Karen Sheriff

Shertech Pharmacy

Term: 2021 - 2022

Ellen Hampshire, PhD

Greenville County Schools

Wes Lambert

Hudson Lambert Parrott Walker, LLC

Karen Sheriff

Shertech Pharmacy

Ryan Nichols

Nelson Galbreath

Ryan Earl

Earl Architects, LLC

Zach Salvato

GSP International Airport

Nikki Smith

Parent Advocate/ Community Volunteer

Karen Green

Retired VP of Student Affairs/Dean of Students

Lorraine Dejong, PhD

Furman University

Melanie Dewitt, PhD

Retired Director of Psychological Services

Jenny Long

Palmetto Technology Group

Derion Reid, PhD

Dority Manning, PA

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/9/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/23/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.