MEALS ON WHEELS BLUFFTON HILTON HEAD INC

Nutrition Delivered

HILTON HEAD ISLAND, SC   |  www.lowcountrymow.org

Mission

Vision: To provide hot, nutritious meals to clients regardless of their ability to pay and without any form of discrimination. Mission: Delivery daily meals to elderly, ill, disabled, and homebound individuals in Bluffton, Hilton Head Island, and Sun City, on a temporary or long-term basis.

Notes from the nonprofit

A Client’s Story The courage of clients to survive while struggling with financial, health or housing challenges is inspirational to our volunteers. The delivery of a hot, nutritious meal to a client and seeing a smile from a person who is facing numerous challenges – is a priceless experience. The Board of Directors, clients, and volunteers are all filled with gratitude because of your financial support for Meals on Wheels-Bluffton-Hilton Head. The story below is from a client who tells her story about how a hot meal and little kindness can make a major difference. There comes a time when life throws us a curve ball and despite a life of independence and productivity, we find ourselves basically alone when help is needed. Nevertheless, as an elderly couple, we have learned to move forward and put one foot in front of another and try to adjust to our 'new normal.' This happened to me and I'm writing this mainly to let others know that there are people who give their kindness

Ruling year info

1980

President

Mr. Joe Scalzo

Vice President

Mrs. Lynda Bowen

Main address

PO BOX 23691

HILTON HEAD ISLAND, SC 29925 USA

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EIN

57-0691109

NTEE code info

Meals on Wheels (K36)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In simple terms, we deliver hot, nutritious meals to elderly, ill, disabled, and homebound individuals residing in Bluffton, Hilton Head Island, and Sun City. No one in need of a meal is turned away, including those struggling with covid-19 related shortcoming. To ensure that the organization can meet these expectations, the Board of Directors at Meals-on-Wheels, Bluffton-Hilton Head, are dedicated to managing an organization with the resources, talent, and strategic decision-making capacity to provide meals to the most vulnerable members of our community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Delivery Of Meals To Needy Individuals

Meals-on-Wheels, Bluffton-Hilton Head only program is the purchase and delivery of meals to qualified, needy individuals.  Clients are mostly homebound and include the elderly, ill, injured, and handicapped.  No client is denied meals based on, but not limited to, the ability to pay, race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Our volunteer-drivers provide daily social contact with our clients, often the only social interaction they may have during the day.  Our volunteer-drivers are also alert for client issues where we may be of assistance, e.g., contacting their emergency contact or 911.

Population(s) Served
Adults
Health
Social and economic status

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Social and economic status, Health

Related Program

Delivery Of Meals To Needy Individuals

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to continue meal service to the greater Hilton Head Island and Bluffton areas without ever having to deny or put a potential client on a waiting list. We anticipate delivering six meals to the elderly, ill, disabled, and homebound individuals in Bluffton, Hilton Head Island, and Sun City on a temporary and long-term basis. We estimate delivering an average of 105 meals per day, for six meal service days per week (33,000 meals for 2021).

The organization's strategies and objections for 2021 are as follows:

Goals:
1. Deliver an average of 105 meals per day, for 6 meal service days per week (33,000 meals for the year).
Strategies:
1. Define local organizations (such as food banks, etc.) with which to form a cooperative relationship.
2. Focus resources and energy on developing our services to Bluffton, Hilton Head Island, and Sun City.
3. Improve our knowledge of our client base, our donor base, and our volunteer base.
The
Objectives:
1. In order to fund and achieve our above goals, we will need to increase foundation and fundraising income.
2. Implement upgrade to technology to improve client and volunteer recruitment, how meals are delivered, drive marketing and communication strategies, and donor and foundation support.

The organization is managed exclusively by a dedicated team of volunteers, who serve as the Board of Directors and the leadership team. This team comprises retired individuals who served in various leadership positions in multi-national corporations, non-profit organizations, and other service organizations. Their wealth of experience, knowledge, and willingness to engage in day-to-day operations helps build an effective and efficient organization. These individuals are dedicated to and have a passion for serving community members who need reliable access to nutritious meals to sustain their health and independence.

In 2019 and 2020, Meals-on-Wheels, Bluffton-Hilton Head delivered 18,464 meals to 185 clients and 27,389 meals to 249 clients, respectively. In 2021, the organization anticipates providing 33,000 meals to 290 clients. The current need for access to nutritious meals has become increasingly evident in the communities. The organization serves our most vulnerable citizens, who struggle with day-to-day activities in the face of covid-19. Yet, the impact that Meals-on-Wheels, Bluffton-Hilton Head has on our clients stretches far beyond quantitative measures. Success is achieved every day as our volunteers provide immeasurable support and reliability in times of vulnerability and uncertainty. All this comes in the form of a meal that is delivered daily and with a little kindness.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Elderly, ill, disabled, and homebound individuals in Bluffton, Hilton Head Island, and Sun City, South Carolina, on a temporary or long-term basis.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email, Direct client engagement clients,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    The organization expanded its five-day (weekday) meal program to a six-day (Saturday) program in response to our clients' meal insecurity. The organization transformed how meals were delivered to clients to offset any concerns about the food safety and delivery protocols in response to covid-19. All board members are required to deliver meals to clients at least once a month.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    All new clients are interviewed to ensure they qualify for the meal program. Once the client is approved for the meal program, the interviewer transitions to the client's customer support contact. If the clients want a different type of meal or the delivery protocol needs to be modified to meet their changing requirements, all those changes are managed and addressed by the interviewer. Also, the interview process is managed by Board members, who share concerns raised by the clients at the monthly meeting of board members. Meeting clients' expectations, changing demographics, and demand for meals is at the forefront of issues discussed at the board meetings.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

MEALS ON WHEELS BLUFFTON HILTON HEAD INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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MEALS ON WHEELS BLUFFTON HILTON HEAD INC

Board of directors
as of 4/29/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. Joe Scalzo

Meals-on-Wheels, Bluffton-Hilton Head

Term: 2021 - 2022


Board co-chair

Ms. Lynda Bowen

Meals-on-Wheels, Bluffton-Hilton Head

Term: 2021 - 2022

Joe Scalzo

Retired

Lynda Brown

Retired

Tonya Hughes

Bluffton Room

Joe Huff

Retired

Phil Kiser

Retired

John McGrath

Retired

kathy Serfin

Retired

Bob Spinetto

Retired

Ed Varcho

Retired

Clara Spinetto

Consultant

Narvel Weese

Retired

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 03/06/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/04/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.