Humane Society of Hall County
Life Savers
Programs and results
What we aim to solve
The Humane Society of Northeast Georgia (HSNEGA) works tirelessly to be a leader in creating a community known for responsible pet ownership and the humane treatment of animals, where animals are not abused or abandoned and where no healthy, treatable companion animal will be euthanized for lack of space or other resources.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Spay/Neuter Center
The Humane Society of Northeast Georgia's Spay/Neuter Center provides low-cost, high-quality surgery for all pet owners with no residency restrictions. Since opening in 2005, our team has performed 75,000+ surgeries for both owned, public animals as well as rescued animals from animal welfare organizations.
Wellness Clinic
The Christian-David Healthy Pet Clinic at Humane Society of Northeast Georgia's offers low-cost vaccinations, wellness testing and prevention products for any public cats and dogs.
Rescue/Adoption
Rescue and rehoming of owner surrendered animals and animals abandoned at regional animal control facilities.
Where we work
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of animals rescued
This metric is no longer tracked.Totals By Year
Related Program
Rescue/Adoption
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Aa a private, selective admission facility, HSNEGA cannot legally take in strays under Georgia state law. Our intakes instead come from owner surrenders and transfers from other facilities.
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Related Program
Rescue/Adoption
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of animals spayed and neutered
This metric is no longer tracked.Totals By Year
Related Program
Spay/Neuter Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Our number of overall surgeries decreased due to a global veterinarian shortage.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The Humane Society of Northeast Georgia (HSNEGA) is a compassionate organization with a rich history spanning 100+ years. As the largest selective admission facility in northeast Georgia, we are creating a model facility based on a proactive vision to end animal neglect and suffering in our region through:
- providing access to affordable surgery and basic wellness services to encourage and assist pet owners in properly caring for their pets;
- rescuing neglected and abandoned companion animals and giving them a second chance;
- advocating for animal welfare issues that support responsible pet ownership and renounce abuse and neglect; and
- creating a community known for treating our people and pets with respect and compassion.
We will achieve this vision through building a strong infrastructure based on people, sound financial stewardship, and relationships with diverse stakeholders who share our passion for ensuring no healthy animal or willing pet owner lacks access to resources.
What are the organization's key strategies for making this happen?
HSNEGA is building an animal welfare organization known for its compassion and respect for animals and people in the community we serve. Our strategies are:
1. Be the leader in creating a community known for responsible pet ownership through programs/services to help people and their pets stay together, and educating the public on appropriate standards for responsible pet ownership.
2. Be a model facility that goes beyond community expectations for an animal welfare center.
3. Be an organization with a robust organizational infrastructure with a broad volunteer base, exceptional staff, and an engaged board of directors based in a culture of respect, trust and accountability.
4. Be a financially sustainable organization that is able to continue and expand our mission and services for the long-term through fiscal responsibility and prudent management of all funds.
What are the organization's capabilities for doing this?
HSNEGA capabilities are staff, financial position, and planning. We have revamped our recruitment and retention plans to attract, reward, and retain top-quality talent that can have the skills and drive to forward the organization's goals. We have worked hard to improve our financial position and build long-term and short-term capital improvement funds, increase our salaries to a more competitive wage, and expand our ability to provide services. We recently completed a strategic planning exercise to give direction and focus to our growth over the next 3-5 years so we can best serve our clients in the most meaningful ways.
What have they accomplished so far and what's next?
In FY2016, we increased our rescue/adoptions by 16.7% and rescued 170 more animals than the previous year. Our Wellness Clinic reach was up 13.5% overall with heartworm prevention becoming the biggest selling items (a result of our heartworm education efforts). We also expanded our ability to serve more "hard case" rescues including participating in a 400+ animal neglect/abuse case. Other improvements/additions in the last fiscal year include the purchase of a dental machine and the rebuild of our outside canine play area, now known as the Bark Park. In FY2017, we built out a dedicated space for our new Healthy Pet Clinic which includes three exam rooms, a larger waiting area, and clinical team workspace, allowing HSNEGA to increase our level of service. Future plans also include the ability to offer additional services such as affordable dental cleanings and heartworm treatment.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Humane Society of Hall County
Board of directorsas of 08/05/2022
Chuck Keathley
Retired
Term: 2021 - 2023
Cindy Askounis
Jody Kelly
Marianne Thomas
Patrick Cisco
Allyson Reeves
Dale Herndon
David McGee
David Poroch
Mike Guilday
Nicole Brokaw
Carole Ann Daniel
Marci Knauss
Anastasia Lin
Ed Schrader
Robert Shippey
Katrina Knight-Vera
Summer Anderson
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 08/05/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.