Community Improvement, Capacity Building

Community Action for Improvement, INC

aka CAFI

LaGrange, GA


To enhance the quality of life of individuals and families by providing services and resources that will facilitate the building of self-esteem and self-sufficiency through the active involvement of the total community.

Ruling Year


Executive Director

Mrs. Jennifer Corcione

Main Address

1380 Lafayette Parkway

LaGrange, GA 30241 USA


utility; homeless prevention; heating; cooling





Cause Area (NTEE Code)

Community, Neighborhood Development, Improvement (S20)

IRS Filing Requirement

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Social Media

Programs + Results

What we aim to solve

Community Action for Improvement, Inc. (CAFI) is part of a large nationwide network of Community Action Agencies. We are all part of the movement to eradicate poverty. Community Action is an anti-poverty network. We join together in the "war on poverty" and seek long term solutions for low income families to rise from poverty and address the root causes.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Low Income Home Energy Assistance (LiHEAP)

Housing Stability and Homeless Prevention

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Goal #1: Individuals and families with low incomes are stable and achieve economic security. Goal #2: Communities where people live are healthy and offer economic opportunity. Goal #3: People with low incomes are engaged and active in building opportunities in the community. Goal #4: CAFI is compliant and has established an accountability framework to deliver quality services with a high level of efficiency and effectiveness.

In order to address poverty from the individual and community level, CAFI will: - Create and operate programs that address employment, safe and affordable housing, and nutritional needs. - Improve condition of homes in the community - Work with law enforcement to address gang/gun violence in low income neighborhoods. - Ensure maximum feasible participation by recruiting low income individuals to serve on the Board of Directors. - Demonstrate active participation in the Results Oriented and Management Accountability (ROMA) framework.

In 2017 the CAFI Board participated in our strategic planning. Results from our SWOT analysis show that CAFI is well established throughout the region. We have long standing partnerships with other service providers and elected officials. In addition to that foundation, our staff are well trained, competent staff having "servants hearts." We participate in over 100 hours of training each year to keep our staff abreast of current trends, best practices, and acceptable methodologies. We complete a Community Needs Assessment every three years to make sure we are keeping our fingers "on the pulse" of what the community needs.

CAFI tracks progress on our Strategic Plan and reports that progress to the Board every other month. In addition to our internal tracking, we are bound by 58 Organizational Standards that the State of GA Department of Health and Human Services evaluates the Agency on annually. We track our Agency goals, our individual client goals, and our Strategic Goals in our data collection system.

CAFI achieved a 93% success rate on the annual review of our Organizational Standards. In addition, we continue to make progress on our individual and community goals. Of the 27 objectives (that feed into our 4 goals) we intended to meet within three years, we are still working on 13. All others have been met or exceeded.

How We Listen

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

Source: Self-reported by organization

the feedback loop
check_box We demonstrated a willingness to learn more by reviewing resources about feedback practice.
check_box We shared information about our current feedback practices.
How is the organization collecting feedback?
We regularly collect feedback through: electronic surveys (by email, tablet, etc.), paper surveys.
How is the organization using feedback?
We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects, to identify where we are less inclusive or equitable across demographic groups, to strengthen relationships with the people we serve.
With whom is the organization sharing feedback?
We share feedback with: our staff, our board.
What challenges does the organization face when collecting feedback?
It is difficult to: we don’t have the right technology to collect and aggregate feedback efficiently, it is difficult to find the ongoing funding to support feedback collection, it is difficult to get honest feedback from our clients, it is difficult to identify actionable feedback.

External Reviews

Affiliations & Memberships

Certified USDA Loan Packagers 2019


Community Action for Improvement, INC

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  • Forms 990 for 2018, 2017 and 2016
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The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization


Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?



Has the board conducted a formal, written assessment of the chief executive within the past year?



Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?



Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?



Has the board conducted a formal, written self-assessment of its performance within the past three years?