HOPE HAVEN INC

aka The Villages at Hope Haven, Serenity House   |   Charlotte, NC   |  www.hopehaveninc.org

Mission

Hope Haven, a foundation of recovery, provides life skills for chemically dependent adults and families within a supportive residential environment leading to independence.

Ruling year info

1978

CEO

Mrs. Kristin Blinson CFRE

Main address

3815 N Tryon St

Charlotte, NC 28206 USA

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EIN

58-1314284

NTEE code info

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

As a licensed Therapeutic Community, Hope Haven employs a method that not only addresses the Substance Use Disorder (SUD) but addresses the whole person. Dr George DeLeon, Ph.D., Clinical Professor of Psychiatry at NYU, makes this important distinction: "The process of re-habilitation is returning an individual to a lifestyle that they once knew and rejected. but some people need a process of habilitation, learning to live a healthy and productive lifestyle for the first time." Hope Haven creates pathways for economic mobility by providing these services for people who have been under-served and most impacted by systemic inequities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hope Haven

COUNSELING: Hope Haven is unique in that it provides residents with 24-hour counseling services from state certified substance abuse counselors.
JOB READINESS TRAINING: Hope Haven's job readiness program provides residents with the skills they need to re-enter the workforce, gain confidence to succeed, and become economically independent while maintaining recovery.
HOUSING: Hope Haven's transitional and permanent housing programs are cost-efficient, affordable and accessible to public transporation and community amenities.
RESIDENT SERVICES: Hope Haven's resident services provide residents with the tools to become successful and economically independent members of the community.

Population(s) Served

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hope Haven Inc., a foundation of recovery, provides life skills for chemically dependent adults and families within a supportive residential environment leading to independence. Hope Haven is dedicated to helping people in recovery rebuild their lives by providing them with the support services needed to achieve healthy recovery and economic independence.

Hope Haven is not a homeless shelter and we are not a permanent housing provider; we exist in that space between, working with residents who want to address their Substance Use Disorder and mental health while finding a path to upward economic mobility. At Hope Haven, we work with nearly 300 men and women each year who would otherwise overwhelm our shelters and housing first programs. Hope Haven follows the research-based model of a Therapeutic Community, where our residents are empowered to create their own Person Centered Plans and achieve attainable goals with the help of licensed counselors and strong peer involvement. Few recovery programs offer the long-term support needed to overcome barriers to sobriety, heal from trauma, and obtain employment; our residents can stay up to 2 years while they work toward independence. In addition, no other recovery program in Charlotte houses families together, including single mothers, single fathers, and two-parent households with children. Our Families Program also works in partnership with DSS for family reunification; we provide parenting education, supervised visitation, overnight visitation, and full reunification with children joining their parent(s) in residence here. Hope Haven is also a Mecklenburg County Recovery Court partner, reserving 14 beds at all times for residents participating in a positive alternative to incarceration. A court-appointed liaison works directly with our counselors to ensure residents are meeting the rigorous requirements of this program.

Hope Haven serves people struggling with Substance Use Disorder (SUD) and other challenges; all our residents live below the poverty line and some have experienced episodic homelessness, over half have a co-occurring mental illness, and all have significant barriers to employment. For our residents, treating the SUD in isolation is simply not enough; we are licensed by NCDHHS as a Therapeutic Community, which allows us to treat the whole person.
1) Clinical Program for Single Adults - Residents work with a licensed substance abuse counselor to create a Person Centered Plan with measurable goals. Daily activities include: group and individual counseling, peer led 12-step meetings, and relapse prevention. Our on-site nurse practitioner can manage a variety of underlying medical and mental health conditions.
2) Clinical Program for Families - We offer parenting classes and wraparound services for families, including single mothers and fathers and two-parent households. We also partner with DSS for family reunification

We have not traditionally measured qualitative outcomes well, simply because we didn't have the technology and staff expertise. We hired a Director of Data and Process Management this summer who has already assessed our needs and identified solutions. We are investing in a new Electronic Medical Record (EMR) this fall which should be fully implemented by January 1, 2021. This system is designed specifically for mental health and substance abuse treatment centers, and has a built-in module called FIT (Feedback Informed Treatment). FIT refers to the practice of providing psychotherapy treatment that is informed by repeated administrations of patient-reported treatment outcomes. FIT was recently listed by SAMHSA as a recognized evidence-based practice. While we can create custom surveys, the system also includes several evidence-based evaluative tools used by mental health professionals nationally. We anticipate using two of those surveys in addition to customizing some of our own. They are:
DASS-21: Depression and Anxiety Stress Scales
RAS: Recovery Assessment Scale

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve,

Financials

HOPE HAVEN INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOPE HAVEN INC

Board of directors
as of 9/9/2020
SOURCE: Self-reported by organization
Board chair

Barbara Sheppard

Cabarrus Health Alliance

Term: 2020 -

Ryan Apt

Insperity

Jon Carroll

James, McElroy & Diehl, P.A.

Scott Dam

NTT Data

Joseph Donlevy

Filmore Capital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 09/09/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 09/09/2020

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.