Humane Society of Buncombe County
Dedicated to Improving the Lives of Community Cats
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Friends2Ferals
Trap/Neuter/Return program begun in late 2007. To date over 14,000 cats have been spay/neuter/vaccinated.
High Hills Rescue and Rehab
Rescue, rehabilitate and re-home large animals. The majority of rescues involve horses but goats as well as cattle have been through the program. Animals come in due to injury, neglect, starvation or are surrendered prior to such.
Where we work
External reviews

Photos
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
The populations we serve within Buncombe and the surrounding counties include: • Low-income Residents • Seniors Living on Fixed Incomes • Public Housing Residents and Management • Trailer Park Residents and Management • Homeless Residents • Small Businesses • Construction Sites
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How is your organization collecting feedback from the people you serve?
Case management notes, Suggestion box/email, Social Media,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
The primary low-cost facility for spay/neuter surgeries utilized by low-income residents and the shelter system was closed during 2020 most heavily affecting areas where residents have experienced an economic downturn and have been unable to take care of their pets. Through our website, social media and word-of-mouth, we have been inundated with requests from the public for our services. Local animal service agencies also refer individuals in need of assistance to Friends2Ferals. Starting in 2020, Friends2Ferals began engaging services from numerous additional spay/neuter facilities to reduce the rampant rate of reproduction. We also expanded our transport services, and upgraded our Animal Care Center.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
Friends2Ferals has been helping community cats and providing no-cost medical services to low-income residents of several counties for over 14 years. Due to the variety of people and situations we deal with (see our response to question #2) we have vastly improved our strategies for dealing with communities that can sometimes be a challenge to navigate organizationally, such as public housing and trailer parks. By addressing the concerns of management we have become better at meeting the needs of the our clients, the residents of such communities.
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Which of the following feedback practices does your organization routinely carry out?
We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,
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What challenges does the organization face when collecting feedback?
It is difficult to find the ongoing funding to support feedback collection, We don't have enough volunteers,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Humane Society of Buncombe County
Board of directorsas of 12/27/2021
Ms. Nancy Schneiter
Humane Society of Buncombe County
Term: 2008 -
Ric Schneiter
Terri Rice
Richard Polka
Sara Boelt
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data