Community Housing Services Agency, Inc.
Programs and results
What we aim to solve
Community Housing Services Agency (CHSA) is a minority-led CDFI that addresses the severe lack of safe, affordable housing in the Savannah region. SAFE AFFORDABLE HOMES: Half of Savannah residents (52%) have severe housing problems, including overcrowding, high housing costs, or lack of a kitchen or plumbing facilities. (HUD Comprehensive Housing Affordability Strategy data, 2022) LOW HOMEOWNERSHIP RATES & HIGH RENTS: Only 44% of Savannah residents own the home they live in and 47% of renters pay more than 30% of their income for housing. (ACS, 2020) RACIAL WEALTH GAP: Black people in Chatham County earn much less, on average, than their White peers ($22,213 vs. $41,883). Mortgage approvals among Black households lag 30% below that of White households. Property devaluation rates in majority Black Savannah neighborhoods average 23% below majority White neighborhoods (FFIEC, 2021).
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Financing for Affordable Housing
CHSA partners with nonprofits, local government agencies and private developers to create and retain affordable housing in Chatham County by providing grants, loans, and technical assistance:
- Homeowner Repair Grants: CHSA provides small grants and loans to homeowners with modest incomes to make repairs to their homes.
-Assisted Home Purchase Programs: CHSA provides 5-year forgivable loans for down payment and closing cost assistance to employees of businesses that support this program.
-Short-term Financing: CHSA provides loans for site acquisition, site preparation, construction, and other similar types of short-term loans for the preservation and construction of affordable housing.
- Long-term Financing: CHSA provides lending opportunities for affordable housing to property owners and developers, including nonprofits. CHSA also works with developers to connect with banks, government programs and private funding sources to support both renovation and new developments.
Neighborhood Revitalization
CHSA collaborates with homebuyers, homeowners, property owners, local non-profit organizations, government, and developers to provide financing opportunities that produce and preserve affordable housing. By investing in neighborhoods, we increase property values, stabilize communities, and provide home ownership opportunities to households with modest incomes.
In-fill Housing Program
Loans are often difficult for small and minority-owned businesses to secure. CHSA supports small landlords and property owners by providing flexible terms and reduced costs for businesses seeking to develop affordable housing. CHSA's 12-month construction loans support the development or major renovation of homes that are reserved for buyers earning up to 120% of the Area Media Income.
In addition, our subsidiary CHSA Development can provide technical support and construction management services for projects being financed by CHSA.
Home Ownership Resources and Support
To increase the number of owner-occupied homes in Chatham County, CHSA provides technical support and referrals to potential home owners in Chatham County, including:
- mortgage application support
- down payment programs
- secondary (gap) financing
- home buyer education courses
Where we work
Awards
Award of Excellence in Affordable Housing 2023
Urban Land Institute - Atlanta
Affiliations & memberships
Community Development Financial Institution 2017
Opportunity Finance Network 2021
African American Alliance of CDFI CEOs 2023
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Dollar amount of housing units financed
This metric is no longer tracked.Totals By Year
Population(s) Served
Extremely poor people, Low-income people, Working poor
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
CHSA administers the Savannah Affordable Housing Fund.
Number of housing units financed
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
CHSA’s mission is to facilitate the retention, improvement and development of affordable quality housing and neighborhoods through innovative investments, partnerships and financial services.
CHSA’s primary goals are:
1. Increase financing opportunities that create or retain affordable housing units in Chatham County.
2. Increase the rate of homeownership for individuals and families earning low-to-moderate incomes.
3. Increase and retain the number of safe, affordable rental units in Chatham County by connecting property owners with affordable credit and reliable developers.
What are the organization's key strategies for making this happen?
CHSA increases equitable financing opportunities for affordable home projects through the following strategies:
- Strategic investment in neighborhoods to stabilize property values and create or retain affordable housing
- Construction financing for property developers
- Flexible loans with affordable rates for individuals, property owners, small businesses, nonprofits, and microenterprises to develop and repair affordable housing
- Financial products that ensure financing for tiny homes, cottage court communities, and accessory dwelling units (e.g., “mother-in-law suites”).
CHSA administers the Savannah Affordable Housing Fund (SAHF), which provides public and private financing for:
- Home repair grants and loan programs
- Down payment assistance programs funded by local employers
- Strategic investments in affordable housing projects like Savannah Gardens
- Rental Property Improvement Loans
- Construction financing programs
CHSA ensures all Chatham County residents can afford to live in safe, healthy homes through the following strategies:
- Financing of affordable homes for nonprofit and for-profit developers
- Development of affordable homes (through CHSA’s subsidiary CHSA Development)
- Mortgage application guidance and support
- Technical assistance to microenterprises seeking financing for affordable housing projects
- Special financing for flexible home repair loans
- Minor home repair grants for families with modest incomes
What are the organization's capabilities for doing this?
CHSA was established in 1989 as a nonprofit housing organization with the support of community, banking, and local government leaders.
Since 2012, CHSA has administered the Savannah Affordable Housing Fund (SAHF). In 2017, CHSA obtained CDFI certification and is continuing to build its role as Savannah's leading and most innovative, affordable housing, non-profit lender. In 2021, CHSA became a member of the Opportunity Finance Network as well as the African American Alliance of CDFI CEO's.
CHSA has five staff members and also partners with the City of Savannah Office of Housing and Neighborhood Services to accomplish its mission. CHSA is projected to double its staff in the next two years due to investments at the local and regional level in affordable housing funding.
CHSA has active partnerships with both public and private funders. In 2023, CHSA expanded its service area to include all of Chatham County. A new home repair program
What have they accomplished so far and what's next?
Key organization accomplishments include:
- Since 2020, CHSA has invested over $7.4M and leveraged nearly $53M in public and private funding to create or renovate 888 affordable homes.
- Worked directly with neighborhood associations to develop housing opportunities in neighborhoods, ensuring that current residents help identify and implement improvements.
- Established a Community Housing Development Organization (CHDO) subsidiary, called CHSA Development, in 1991. CHSA Development served as the master developer for the Savannah Gardens community, completed in 2024 and has served as the master developer for both the Cove at Dundee and Dundee Cottages tiny home communities for persons exiting homelessness.
- Since 2012, provided down payment assistance loans and home-buying counseling services to families earning low-to-moderate incomes.
- - Invested in new builds and renovations of 11 properties on Cumming Street in West Savannah.
The neighborhood transformation includes a 40% reduction in crime and property values increased
by as much as 71%.
- Since 2023, expanded the service area for CHSA to include all of Chatham County.
Track public and private investment in affordable housing in the Savannah region.
-For every dollar CHSA invests in a community, we are able to leverage $8 from both public and private investments provided by local, state and national sources.
Decrease in the overall number of cost-burdened renters in Savannah.
-According to the Harvard Joint Center for Housing Studies, the number of cost-burdened renters has decreased in Savannah from 55% in 2019 to 47% in 2021.
Increase in property values in neighborhoods targeted for reinvestment.
-When CHSA provides financing for an affordable home unit, we will track the corresponding property values and seek to maximize investment in the surrounding homes. For example, since 2018, CHSA has gradually financed projects on both sides of Cumming Street in West Savannah, using both public and private investments, in partnership with non-profits, microenterprises and another minority-led CDFI. Property values along the street have tripled, to over $2M, in just four years.
As CHSA considers the next 5-10 years, our primary focus is to boost investments by providing flexible financing to individuals, families, small businesses, microenterprises, nonprofits, property owners, and developers to create and retain safe, affordable housing in Chatham County.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Community Housing Services Agency, Inc.
Board of directorsas of 09/05/2024
Deborah Wright
United Community Bank
Bernie Beier
Queensborough Bank
Dick Evans
Sheri Butler
Wells Fargo Bank
Alicia Gaffney
Carver State Bank
Earline Davis
Housing Authority of Savannah
Chad Jacobs
Truist
Marsha Buford
West Savannah Community Organization
Fred Madsen
Naomi Brown
Michael Stephens
Izola Miller
Bank of America
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/12/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.