Community Housing Services Agency, Inc.
Programs and results
What we aim to solve
Community Housing Services Agency (CHSA) is a minority-led CDFI that addresses the severe lack of safe, affordable housing in the Savannah region. SAFE AFFORDABLE HOMES: Half of Savannah residents (52%) have severe housing problems, including overcrowding, high housing costs, or lack of a kitchen or plumbing facilities. (HUD Comprehensive Housing Affordability Strategy data, 2022) LOW HOMEOWNERSHIP RATES & HIGH RENTS: Only 44% of Savannah residents own the home they live in and 47% of renters pay more than 30% of their income for housing. (ACS, 2020) RACIAL WEALTH GAP: Black people in Chatham County earn much less, on average, than their White peers ($22,213 vs. $41,883). Mortgage approvals among Black households lag 30% below that of White households. Property devaluation rates in majority Black Savannah neighborhoods average 23% below majority White neighborhoods (FFIEC, 2021).
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Financing for Affordable Housing
CHSA helps nonprofits, local government agencies and private developers to create affordable housing in Chatham County by providing short-term and long-term loans:
-Short-term Financing: CHSA provides loans for site acquisition, site preparation, construction, and other similar types of short-term loans for the preservation and construction of affordable housing.
- Long-term Financing: CHSA provides lending opportunities for affordable housing to property owners and developers, including nonprofits. CHSA also works with developers to connect with banks, government programs and private funding sources to support both renovation and new development of affordable housing.
- Employer-Assisted Home Purchase Programs: CHSA provides 5-year forgivable loans for down payment and closing cost assistance to employees of businesses that support this program.
- Homeowner Repair Grants: CHSA provides small grants and loans to homeowners with modest incomes to make repairs to their homes.
Neighborhood Revitalization
CHSA collaborates with homebuyers, homeowners, property owners, local non-profit organizations, government, and developers to provide financing opportunities that produce and preserve affordable housing. By investing in neighborhoods, we increase property values, stabilize communities, and provide home ownership opportunities to households with modest incomes.
In-fill Housing Program
Loans are often difficult for small and minority-owned businesses to secure. The CHSA Infill Housing Program provides flexible terms and reduced costs for businesses seeking to develop affordable housing. CHSA's 12-month construction loans support the development or major renovation of homes that are reserved for buyers earning up to 120% of the Area Media Income.
Home Ownership Resources and Support
To increase the number of owner-occupied homes in Chatham County, CHSA provides technical support and referrals to potential home owners in Chatham County, including:
- mortgage application support
- down payment programs
- secondary (gap) financing
- home buyer education courses
Where we work
Affiliations & memberships
Community Development Financial Institution 2017
Opportunity Finance Network 2021
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Dollar amount of housing units financed
This metric is no longer tracked.Totals By Year
Population(s) Served
Extremely poor people, Low-income people, Working poor
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2020, CHSA worked with Mercy Housing to build 85 housing units, including a $14M Low Income Housing Tax Credit (LIHTC), which accounts for the larger output.
Number of housing units financed
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
CHSA’s mission is to facilitate the retention, improvement and development of affordable quality housing and neighborhoods through innovative investments, partnerships and financial services.
CHSA’s primary goals are:
1. Increase financing opportunities that create or retain affordable housing units in Chatham County.
2. Increase the rate of homeownership for individuals and families earning low-to-moderate incomes.
3. Increase and retain the number of safe, affordable rental units in Chatham County by connecting property owners with affordable credit and reliable developers.
What are the organization's key strategies for making this happen?
CHSA increases equitable financing opportunities for affordable home projects through the following strategies:
- Strategic investment in neighborhoods to stabilize property values and create or retain affordable housing
- Construction financing for property developers
- Flexible loans with affordable rates for individuals, property owners, small businesses, nonprofits, and microenterprises to develop and repair affordable housing
- Financial products that ensure financing for tiny homes, cottage court communities, and accessory dwelling units (e.g., “mother-in-law suites”).
CHSA administers the City of Savannah Affordable Housing Fund (SAHF), which provides:
- Down payment assistance programs funded by local employers
- Down payment assistance programs funded by SAHF
- Referrals to homebuyer education courses
- Strategic investments in affordable housing projects like Savannah Gardens
- Rental Property Improvement Loans
- Minor home repair programs
- Construction financing programs
CHSA ensures all Chatham County residents can afford to live in safe, healthy homes through the following strategies:
- Development of affordable homes (through CHSA’s subsidiary CHSA Development and other nonprofit and for profit developers)
- Mortgage application guidance and support
- Technical assistance to microenterprises seeking financing for affordable housing projects
- Special financing for flexible home repair loans
- Minor home repair grants for families with very low incomes
What are the organization's capabilities for doing this?
CHSA was established in 1989 as a nonprofit housing organization with the support of community, banking, and local government leaders.
Since 2013, with support from the City of Savannah's Housing Department, CHSA has administered the Savannah Affordable Housing Fund (SAHF). In 2017, CHSA obtained CDFI certification and is continuing to build its role as Savannah's leading and most innovative, affordable housing, non-profit lender. In 2021, CHSA became a member of the Opportunity Finance Network.
CHSA has three staff members and also partners with the City of Savannah Office of Housing and Neighborhood Services to accomplish its mission. CHSA is projected to double its staff in the next two years due to investments at the local and regional level in affordable housing funding.
Key organization accomplishments include:
- Established a Community Housing Development Organization (CHDO) subsidiary, called CHSA Development, in 1991. CHSA Development served as the master developer for the Savannah Gardens community, now in Phase Six.
- Since 1999, collaborated with local housing stakeholders to invest $637M in affordable housing, impacting over 10,452 families.
- Since 2012, provided down payment assistance loans and home buying counseling services to families earning low-to-moderate incomes.
- Since 2020, closed $3.2M in low-interest loans to mostly minority-owned microenterprises to support affordable housing development and rehabilitation for over 500 people.
- Providing financing for 52 tiny homes for persons experiencing homelessness.
What have they accomplished so far and what's next?
Track public and private investment in affordable housing in the Savannah region.
-For every dollar CHSA invests in a community, we are able to leverage $8 from both public and private investments provided by local, state and national sources.
Decrease in the overall number of cost-burdened renters in Savannah.
-According to the Harvard Joint Center for Housing Studies, the number of cost-burdened renters has decreased in Savannah from 55% in 2019 to 47% in 2021.
Increase in property values in neighborhoods targeted for reinvestment.
-When CHSA provides financing for an affordable home unit, we will track the corresponding property values and seek to maximize investment in the surrounding homes.
For example, since 2018, CHSA has gradually financed projects on both sides of Cumming Street in West Savannah, using both public and private investments, in partnership with non-profits, microenterprises and another minority-led CDFI. Property values along the street have tripled, to over $2M, in just four years.
As CHSA considers the next 5-10 years, our primary focus is to increase investments in safe, affordable housing by providing flexible financing, support services, and housing development and repair for families, small businesses, microenterprises, and nonprofits.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Community Housing Services Agency, Inc.
Board of directorsas of 09/12/2023
Deborah Wright
United Community Bank
Bernie Beier
Queensborough Bank
Dick Evans
Sheri Butler
Wells Fargo Bank
Alicia Gaffney
Carver State Bank
Earline Davis
Housing Authority of Savannah
Chad Jacobs
Truist
Marsha Buford
West Savannah Community Organization
Fred Madsen
Naomi Brown
Michael Stephens
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/12/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.