ARTHRITIS PATIENT SERVICES

uplifting the community since 1977

aka Arthritis Services   |   Charlotte, NC   |  www.arthritisservices.org
This organization has not appeared on the IRS Business Master File in a number of months. It may have merged with another organization or ceased operations.

Mission

We are here to provide help and hope to those people in our community who suffer from arthritis and other related chronic health conditions. We serve those whom quite often have the most need and the least available resources. We teach and encourage evidence-based self-help strategies.

Notes from the nonprofit

We are a small non profit that has done big things in Mecklenburg County, Charlotte, NC. As a stand alone non-profit for 40 years in this community, we specialize in helping persons with chronic arthritis/related conditions learn skills to help with coping. We don't expect anyone to come to our place, but rather we 'take our programs to close to home locations' to minimize barriers- such as transportation. Our program, the Community Arthritis/Chronic Disease Project (CACDP) boasts 549 classes/annually that teach persons how to better self-mange their chronic health conditions. In March of this year (2017), we merged our operations within the auspices of the Area Agency on Aging. We remain a 501c3 organization responsible for our funding, but the connection allows our employees benefits through this larger entity. This will charge us with expanding our programs into the 9 county service area that the Area Agency on Aging currently serves. We have accepted this challenge wholeheartedly!

Ruling year info

1991

Principal Officer

Mrs. Cynthia Rowe Berrier RN,BSN,ED

Main address

5801 Executive Center Dr #101 Arthritis Patient Services

Charlotte, NC 28212 USA

Show more contact info

EIN

58-1940978

NTEE code info

Arthritis (G51)

Health Support Services (E60)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

With 10,000 persons turning 65 years of age in the USA daily, this most likely means that 60% of those will have osteoarthritis, the most common type which can cause much pain and suffering. With this comes an enormous use of our healthcare system, and our agency is helping some of our most vulnerable citizens with arthritis learn techniques to become better self-managers. Evidence-based self help programming like ours have proven less use of the healthcare system (less visits to physicians) when persons attend these activities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

The Community Arthritis/Chronic Disease Project

The Community Arthritis/Chronic Disease Project (CACDP, 2006 ,2013) Charlotte, North Carolina) offers an innovative approach to arthritis management by providing some of Mecklenburg County’s most vulnerable arthritis/chronic disease sufferers the knowledge required to develop crucial self-management skills. Although our name may imply we are a single disease entity, we realized a long time ago that persons more often than not present with more than 1 chronic condition. In fact, programs like the CACDP are needed now more than ever as our country faces the fact that 80% of older adults have at least one chronic health condition, and 50% have at least two (CDC,2009). Nearly half of all persons aged 65 and older have physician diagnosed arthritis,(CDC, 2014).
The overarching goal of all the CACDP’s activities is to increase knowledge about arthritis/chronic disease self-management skills, and provide opportunities for access to these skills. The most significant CACDP component bundles services and takes them to persons at 12 congregate lunch sites managed by the Mecklenburg County Department of Social Services Senior Nutrition Program (MCDSS-SNP), and four additional neighborhood areas of need for a total of 16 locations in a service area that includes the greater Charlotte area, Pineville, Matthews and Mint Hill. The CAP is a comprehensive approach to arthritis/chronic disease management, developed in response to the National and North Carolina State Guidelines for arthritis care. This on-location delivery of a comprehensive, portable, evidence-based, and professionally facilitated program demonstrates remarkable outcome measures showing improvement in the following health status markers measured: pain, self-efficacy, physical fitness, activities of daily living, social and mental health.
Arthritis Services offers the following 12- week bundling of services at each community site:
* 5 one-hour self-management classes taught by a registered nurse and educator,
* 24-30 one-hour adaptive exercise classes taught by physical therapists/certified exercise instructors
* 1 osteoporosis screening utilizing a Sahara Bone Sonometer/risk analysis by a registered nurse.

2015-16 RESULTS
SHARING OUR PARTICIPANTS’ SUCCESS
By Cynthia Berrier, RN, BSN, Executive Director

Arthritis Services has 100% agency leadership/giving to this project:
The Arthritis Services Board of Directors need to be recognized for years of service and financial commitment dedicated to a healthier community:
Dr. Ann Newman, RN-Co-Chairperson
Thomas Bounds-Co-Chairperson
William Griffin
Joe C. Young
Gene Marx
Debbie Troxell
David S. Mullaney
Fran Capel
Jane Fox, RN, BSN
Charles Seehorn, MD
Teresa Cook
Andrew Guion
J. Michael Walker
Dr. Meredith Troutman-Jordan, RN


The Community Arthritis/Chronic Disease Project of Arthritis Services transported 24 evidence-based programs using 7 different curricula into 18 communities throughout Mecklenburg County (Charlotte, Pineville, Matthews, Mint Hill). 445 individual classes were provided on-location near to participants’ homes or gathering places to minimize barriers to participation. 10,264 services were rendered!

An even 700 older adults with arthritis/other chronic health conditions participated in the CACDP during this time period!

This was the work of our excellent professional staff and contract staff that so capably taught these programs. I want to especially recognize Jennifer Watson, MPT, Vicki Day, RN, BSN, Robin Clay, ACEPT, Yolanda Osborn, BS Parks and Rec. and Suzanne Rosen, MPT for their hard work and dedication to the CACDP. These professionals help persons learn the skills needed to become better self-managers of their chronic health condition. We welcome Cynthia Osborne, AFAA to the team for the 2016-17cycle. Linda Stewart, coordinates the scheduling of this maze of classes throughout our community, and very aptly records the progress made by the participants. She understands her crucial role in reporting our participants’ stories of success to the multiple funding sources of the CACDP.

Special recognition is also given to Dept. of Social Services employees that manage the locations for the Senior Nutrition Project:
Tracy Price Barnes, Sheila Douglas, Michelle Holshouser, Regina McGee, Earnestine Scott, Shanetta Bunting-Ford, Delores Moses, Stephanie Belton, Amber Phillips, Sheila Phronebarger, Carolina Carver, Georgette Hood, Rose Brawley, Kimberly Grigg, Joi Brown, Area Supervisor, Megan Belk, Area Supervisor.
Special recognition is also given to our partner at the Catholic Social Services- Sandra Breakfield, and the Jewish Community Center- Jill Lipson, Program Director and to the management of Springcroft Apts.

Three collaborations are essential for this program to work well

Dept. of Social Services Senior Nutrition

Population(s) Served
Health
Age groups

Where we work

Awards

Silver Torch Finalist 2010

Better Business Bureau

Silver Torch Finalist 2009

Better Business Bureau

Nominee for Collaborative Projects 2007

Department of Social Services

Health Care Hero-Mrs. Cynthia Berrier, RN, BSN 2009

The Mecklenburg Times

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

The Community Arthritis/Chronic Disease Project

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

2020 pandemic numbers decreased. Began using Claris Companion tablets to reach those most vulnerable with wellness programming.

Number of participants reporting change in behavior or cessation of activity

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys, Seniors

Related Program

The Community Arthritis/Chronic Disease Project

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Each participant is tested before and after participation in the 12 week program using a likert scale survey that measures pain, activities of daily living, self-efficacy, social/mental health.

Number of community-based organizations providing primary prevention services in physical activity

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups

Related Program

The Community Arthritis/Chronic Disease Project

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

80% of those participating in physical activity (and completing both PRE AND POST tests report an increase in mobility.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are to provide knowledge about arthritis and other chronic health diseases self-management skills and to provide on-going easily accessible opportunities to practice these coveted skills.

Arthritis Patient Services, dba Arthritis Services of Charlotte, Mecklenburg County is a direct service provider that specializes in teaching chronic disease symptom-management skills. The Community Arthritis (and Chronic Disease) project is a 16 year collaborative effort with the Department of Social Services-Senior Nutrition Program and The Department of Social Services-Community Resource Division.
• Our mission has been consistent throughout the years to promote health and hope for persons with arthritis and other related health conditions.

Through our collaborative work with DSS-Senior Nutrition Division and the DSS-Community Resource Division, our agency works to reduce the burden that chronic pain and dysfunction can have on some of our communities' most vulnerable citizens. Our partners determine where the needs are greatest, and we literally take our 4-12 week evidence-based programs on the road, eliminating as many barriers to participation as possible. Our purpose is to insure that many of Mecklenburg County's most vulnerable elderly arthritis and chronic disease sufferers receive quality professionally-facilitated self-management skills' education, adaptive exercise and on-going support delivered at close to home locations.

•• Our major program: The Community Arthritis/Chronic Disease Project (CACDP, 2006, 2013) is an innovative, service-intense, collaborative public health project takes evidence-based chronic disease self-management services to the people that need them the most-often inner city, or rural elderly individuals that are served through the Mecklenburg County hot lunch program. We literally send over 500 classes 'on the road'-decentralizing service delivery to 21 plus locations in Charlotte- Mecklenburg, Pineville and Mint Hill. Multiple program formats are used - 4, 6, 8, 12 week programs consisting of education and adaptive movement sessions.

2021- We work in tandem with not only the Meck. County Dept. of Social Services-Older adult Division nut also with Centralina Area Agency on Aging (AAA) to incorporate our services within their arena of services to the older adults within the 5 county area they serve. Since 1977, we have been an 501c3 organization, serving persons with all types of arthritis and chronic pain. The timing is important, as the sheer rise in the number of aging adults and the increased incidence of health conditions that will affect these persons are driving the need for more and more evidence-based programs to influence personal responsibility in the management of one's health. The numbers of older adults in NC (65 and up) in NC are expected to reach 2.5 million or 20% of the population by 2034 (NC medical Journal, Mar-April 2016). In Mecklenburg County alone, our aging population will represent one-third of our entire population (UNC-Charlotte Community Needs Assessment, 2011). Health challenges come with advancing age and it is projected that 82% of older adults will have at least one chronic health condition, and that 54% will have at least two (Behavioral Risk Factor Surveillance System, 2014). The sheer numbers of aging adults will have implications for our health care system and place unprecedented demands for aging services (CDC, 2009). We're going to need the aging adult to be actively engaged in the management of their health to even begin to make a dent in controlling health care costs (Status of Seniors Initiatives, 2012).

Partnering with a larger entities as mentioned above allow for the sharing of resources to extend the reach of all entities and allows us to carry out the activities of the Community Arthritis/Chronic Disease Project of Mecklenburg County. This program boasts 16 years of services to our community. We use contracted, and certified facilitators, and mostly health professionals to do the programs. This programming sends over 10,000 services into neighborhoods of need annually.

Our agency is the driving force behind the project.

Founded in 1977 by a young mother struggling with rheumatoid arthritis, Arthritis Patient Services, dba Arthritis Services is a direct service provider of professionally-facilitated arthritis self-help programs that currently serves 14 neighborhoods in our community. Our organization exists for one reason only-to provide programs and services to persons in our community who struggle with the life challenging demands of arthritis/chronic health issues. Mrs. Rodgers was way ahead of her time in recognizing that it took addressing the physical, emotional, financial and social aspects to offer real help. With steadfast leadership, the organization has maintained a very strong sense of purpose (encouraging and providing opportunities for self-management skills), visioning a healthier community by steadily and persistently creating and expanding opportunities to be in service to those with chronic illness- most of all to those persons that might otherwise not be able to afford such specialized services. Arthritis Services is the sole provider of portable on-going self-help programs for arthritis/chronic disease sufferers in Mecklenburg County. Most importantly, we have proven our programs work.

Our featured program, The Community Arthritis/Chronic Disease Project is the only public health intervention of its kind offered in Mecklenburg County to those with arthritis in hard to reach segments of the community, who otherwise might not have access to such specialized services. Specific features of this project include a 12 week (30 session) comprehensive course that includes educational sessions, adaptive exercise sessions, and ongoing support. These activities are designed to instill a “can-do" attitude among persons with the most common types of arthritis and also among those desiring prevention strategies. Other features include evidence-based modules for chronic disease management, diabetes management, osteoporosis-balance management, Tai Chi, and Fit and Strong for lower extremity osteoarthritis.

We used the Health Assessment Questionnaire as our tool of choice in the beginning to evaluate our effectiveness with patients. Data consistently shows that over 80% of persons improve in one or more health status markers that we measure and most importantly over half demonstrate improvement in pain and functioning ability.

What participants are saying…
• “I've stayed in for 5 years doing nothing since I moved here, but since coming to the arthritis classes, well, I just can't tell you how much better I feel. I have even met some friends that have connected me to a part time job. Dorothy F."
• “I was hurting all over this morning, and I didn't want to come to the class, but I did, and I feel so much better."
• “The classes have helped me with my osteoporosis and other back related concerns." (W. Thompson, USARMY veteran)
• “Shortly before coming to this class, I was unable to get up from a seated position easily. It is no longer a chore for me. I

Financials

ARTHRITIS PATIENT SERVICES
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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ARTHRITIS PATIENT SERVICES

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board co-chair

Dr. Ann Newman

UNC-Charlotte Retired Professor Emerita

Term: 2018 - 2022


Board co-chair

Mr. Thomas Bounds

Retired IBM

Term: 2017 - 2022

Thomas D. Bounds

DRD Consulting Group

Fran Capel

OrthoCarolina

Teresa Cook

Traditiona Unlimited

William H. Griffin

Griffin Home Health Care

Ann M. Newman

UNC Charlotte

Debbie Troxell

Belk

Michael Walker

Stephens Inc.

Joe Young

Attorney at Law

Charles Seehorn

Arthritis/Osteoporosis Consultants of the Carolinas

Gene Marx

Raymond James

Dee Langford

MSN, RN UNCC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/21/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data