GOLD2023

Good Samaritan Health Center, Inc.

Moved by compassion.

aka Good Sam Health Center   |   Atlanta, GA   |  www.goodsamatlanta.org

Mission

Good Sam has developed a Full Circle of Health model to address social determinants of health. The Full Circle of Health includes medical care, dental care, behavioral health services, health education, and healthy living tools which are supported by volunteerism, community partnerships, and scholarship.

Ruling year info

1998

Principal Officer

Dr. William C. Warren, IV

Main address

1015 Donald Lee Hollowell Pkwy., NW

Atlanta, GA 30318 USA

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EIN

58-2373395

NTEE code info

Hospitals and Primary Medical Care Facilities (E20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Comprehensive Primary Health Care

Good Samaritan Health Center's programs include the following: adult and pediatric medical services, well prenatal care, dental care, dental hygiene, counseling services, health and family education, diabetes education, nutrition counseling, asthma education, social services, hearing and vision screening, vaccinations, ophthalmology and optometry, cardiology, orthopedics, gastroenterology, gynecology, neurology, pulmonology, pharmaceutical, physical therapy, podiatry, mammography, medical x-ray, and laboratory. These services are comprehensive, family-based, non-emergency, primary healthcare. Recipients include any person that lacks health insurance, or the funds to cover treatment in a private office. This includes Atlanta's working poor, homeless, and recent immigrants. Also, the Center sees Medicaid and Medicare patients.

Population(s) Served
Adults

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Center’s goals are to provide a quality, comprehensive healthcare home for the whole family that will result in improved health for our patients; to reduce barriers to access of care, including financial need, language, and limited ability to take time away from work; and to provide a safety net for healthcare and reduce the demand on emergency care facilities:

Provide quality, comprehensive healthcare to the whole family. We offer a comprehensive approach to an individual’s or family’s health by offering medical, dental, mental health and health education services in one location to children, adults, men and women. Because The Center has so many specialists who volunteer, patients can come back to The Center for most of their referrals and can often see a specialist on the same day a specific problem is identified. \r\nReduce barriers to access of care. The major barrier of access to care for the poor is financial. Patients at Good Samaritan pay for services using a reduced sliding fee scale based upon their income. The cost of a visit may range from a few dollars to fifty dollars. The homeless receive care at no charge. The barrier of taking time away from work and arranging transportation is reduced by allowing families to schedule appointments for more than one family member at one time. Our focus on providing high quality healthcare eliminates the need for costly additional travel to another location. We provide interpreters for patients facing language barriers.\r\nImprove health in our patients and reduce demand on emergency care facilities. The Good Samaritan Health Center is a true healthcare home that offers continuity of care to our patients. Each time they visit The Center, they can make an appointment with the same provider. Patients who receive regular primary healthcare have overall improved health and earlier detection of problems. Early detection means less invasive and costly treatment. In addition, our mammogram screenings, well-prenatal care program, nutrition education, teaching kitchen, and diabetes education program provide crucial preventive care for those who do not usually have access to it.

The Center is a nationally recognized Patient-Centered Medical Home for the uninsured working poor, the homeless, and those recently unemployed who lack access to services and cannot afford care. Patients from the entire metropolitan Atlanta area and parts of North Georgia receive care at The Center. In 2012, The Center provided 28,000 patient visits for medical, dental, mental health, and health education services to the homeless (15% of our patient visits), low-income individuals and families who have no health insurance (76% of our visits), and those who are Medicaid/Medicare eligible (9% of our visits). In 2018 our total patient encounters were over 37,000.\n\nGood Samaritan provides healthcare to the neediest in our community with five broad areas of service: medical, dental, social, health education and mental health counseling. Specifically, our services include pediatric and adult medical care, well prenatal care, cardiology, gastroenterology, pulmonology, radiology, gynecology, ophthalmology, orthopedics, mammography, laboratory, vaccines, physical therapy, general family dentistry, endodontics, oral surgery, prosthodontics, individual and family mental health counseling, developmental services, nutrition education, teaching kitchen, and diabetes education. Specialty care clinics for vein, dermatology, prosthetics, pediatric developmental, and orthopedic spine extend our ability to provide quality health care. In 2013, The Center added an urban farm project to provide access to healthy food for patients and the community in partnership with the Southeastern Horticulture Society.\n\nGood Samaritan serves the greater metropolitan Atlanta area, with the majority of our patients living in Fulton and DeKalb counties. Our services are provided on a greatly reduced sliding fee scale based on patient income and household size. Those who are unable to pay receive care at no charge. Patients are 34% African American, 50% Hispanic/Latino, 8% Caucasian, 2% Asian, and 6% other. Patients are both adults and children. The Center provides services to all people regardless of race, ethnic background, religious affiliation, gender, or sexual orientation.

Good Samaritan Health Center is now a Nationally Recognized Patient-Centered Medical Home.\n\nTo become a National Committee for Quality Assurance (NCQA) Recognized Patient-Centered Medical Home (PCMH), a primary care practice learns the NCQA PCMH concepts and required criteria and begins the transformation process. NCQA conducts online check-ins to assess the practice’s progress and discuss the next steps in the evaluation. A practice that meets the criteria earns NCQA recognition. \n\nNCQA’s Patient-Centered Medical Home (PCMH) Recognition program is the most widely adopted PCMH evaluation program in the country. NCQA recognizes approximately 13,000 practices (with 67,000 clinicians). \n\nA process that first began in 2018 with grant funding and consultants from Americares concluded in October. Good Samaritan Health Center is now among one of the first reduced-cost charitable care clinics to receive this national designation.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Good Samaritan Health Center, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Good Samaritan Health Center, Inc.

Board of directors
as of 05/11/2023
SOURCE: Self-reported by organization
Board chair

Mr. Benjamin Wills

William C. Warren, MD

David A. Pattillo

Glenn D. Warren

Kirk M. McAlpin

Dan F. Callahan

Jeffrey P. Adams

Madison F. Cole, Jr.

William Hoyt

Kathryn B. Miller

Doug Williams

Benjamin Wills

Peyton M. McWhirter

Monica Parker, MD

Studie Young

Evelyn Teague

Mark Chandler

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 5/11/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 05/11/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.