Mid-Florida Area Agency On Aging Inc
Elder Options is your link to aging, disability, Medicaid and Medicare resources in Mid-Florida providing advice, counseling and helpful resources.
Programs and results
What we aim to solve
Elder Options envisions communities where people are respected for their wisdom and experience, informed and supported in their choices, and live with health, security and dignity. Elder Options works to identify the needs of elders and caregivers in our service area and develop plans and provide services to meet the growing needs of our aging population. One of the main challenges faced by our agency is how to best serve our growing client base with static or decreased funding in an economic climate where, currently, costs for goods and services are increasing and income/revenue is decreasing.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Aging and Disability Resource Center
Services include: Elder Helpline, Consumer Counseling & Enrollment, Serving Health Insurance Needs of Elders (SHINE) serving 16 counties in North Central Florida.
Evidence Based Community Programs
A variety of evidence-based community programs serving seniors, persons with disabilities, and caregivers in sixteen counties in North Central Florida.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of new clients screened for eligibility
This metric is no longer tracked.Totals By Year
Related Program
Aging and Disability Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of calls to the Elder Helpline
This metric is no longer tracked.Totals By Year
Related Program
Aging and Disability Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients contacts made by SHINE volunteers
This metric is no longer tracked.Totals By Year
Related Program
Aging and Disability Resource Center
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Number of Clients served by Healthy Aging Programs
This metric is no longer tracked.Totals By Year
Related Program
Evidence Based Community Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients served by Savvy Caregiver Training
This metric is no longer tracked.Totals By Year
Related Program
Evidence Based Community Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Clients served through Community Care Services
This metric is no longer tracked.Totals By Year
Related Program
Evidence Based Community Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Low-income clients assissted with Extra Help and the Medicare Savings Program benefits
This metric is no longer tracked.Totals By Year
Related Program
Aging and Disability Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of phone calls/inquiries
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, Seniors, Caregivers, People with disabilities
Related Program
Aging and Disability Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
- Empower seniors, individuals with disabilities, their families, and other consumers to choose and easily access options for existing mental and physical health and long-term care.
- Enable individuals to maintain a high quality of life for as long as possible through the provision of home and community-based services, including supports for family caregivers.
- Empower seniors and their caregivers to live active, healthy lives to improve their mental and physical health status.
- Ensure the legal rights of seniors are protected and prevent their abuse, neglect, and exploitation
- Promote planning and collaboration at the community level that recognize the benefits and needs of its aging population..
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What are the organization's key strategies for making this happen?
- Provide streamlined access to health and long-term care options through the Aging and Disability Resource Centers.
- Encourage individuals, including people under 60, to plan for future long-term care needs by providing access to information.
- Ensure that complete and accurate information about resources is available and accessible.
- Ensure that elders have access to free, unbiased, and comprehensive health insurance counseling.
- Increase public awareness of existing mental and physical health and long-term care options.
- Identify and serve target populations in need of information and referral services.
- Identify and serve target populations in need of home and community-based services.
- Provide services, education, and referrals to meet specific needs of individuals with dementia.
- Continue to increase the use of Evidence-Based (EB) programs at the community level.
- Promote good nutrition and physical activity to maintain healthy lifestyles.
- Promote social connectivity, community service, and lifelong learning to maintain positive mental health.
- Advocate for prevention and early intervention of mental health and substance abuse services for elders.
- Promote primary prevention of elder abuse, neglect, and exploitation.
- Reduce the rate of abuse, neglect, and exploitation (ANE) recidivism through education, outreach, and the provision of services.
- Foster opportunities for elders to be an active part of the community.
- Promote safe and affordable communities for elders that will benefit people of all ages.
- Promote cultural competency and awareness of a diverse population.
- Promote volunteerism by and for seniors when possible.
What are the organization's capabilities for doing this?
- Established in 1977, Elder Options has extensive experience in advocating for seniors and persons with disabilities and serving as an effective and dedicated steward for state and federal grants for seniors. This includes serving as an unbiased advocate for elders to receive needed services and support and access to health and wellness, elder rights and elder abuse prevention.
- Elder Options’ contracted lead agencies also have extensive experience serving communities, elders and addressing service needs. They are part of a strong community network at the local level and assist with access to local resources.
- Elder Options has a long history of working collaboratively with its partners to provide a strong, collaborative aging network that works increasingly well together to meet needs of clients, including government, senior service providers, health care and elder abuse prevention partners.
- Elder Options has developed new and expanded current partnerships within the health care and other non-traditional industries.
- As a private, non-profit, Elder Options is a mission driven, holistic agency that oversees and administers an experienced, cost-effective service delivery system.
- The role of Elder Options has been identified in state statute as the statewide single point of entry for long term care services. This stabilizes the infrastructure and staffing for our agency and provides a standard and consistent process for individuals seeking to access services through an unbiased advocate that is focused on clients.
- Elder Options provides the highest tier of evidence-based community health and wellness programs through experienced trainers. These programs have been proven to produce positive health outcomes for participants, including increasing their quality of life and improving their ability to remain independent and healthier.
What have they accomplished so far and what's next?
The Aging Network Comes Through for Seniors During the Pandemic (2020)
- 28.723 Calls to the Elder Helpline
- 5,324 New clients screened for eligibility
- 1,764 Annual re-screenings for eligibility
- 2,096 Clients released for service
- 9,361 Client contacts made by 63 SHINE volunteers
- 1,009 Clients served in 50 Healthy Aging Workshops
- 1,199 Clients assisted through Community Care Services
- 215 Graduates from Savvy Caregiver Training
- 1,199 Telephone Reassurance Calls
- SHINE (Serving Health Insurance Needs of Elders) Counselors provided 6,668 hours volunteer service worth $181,370. Elder Options leverages the contributions of volunteers. Capitalizing on their experience, knowledge and trusted community relationships to serve more people, more effectively.
- 1,505 low-income persons assisted with Extra Help & Medicare Savings Program (MSP) benefits to help with Medicare costs, putting money back in their pockets for other essentials.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Mid-Florida Area Agency On Aging Inc
Board of directorsas of 09/09/2022
Mr. Roque Perez-Velez
Drexel Collins
Alida Langley
Jana Hart
Christina Martensson
Richard Vance
Judy Archey
Shirley Green Brown
Edgar Emmelhainz, Jr.
Mildred Milligan
Richard Esseck
Marcia Burr
Mary Dukes
Jeff Greenspan
Nichole Blake-Little
Gayle Ryan
Victoria Conklin
Frederick Gregory
Nicklous Ross
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
Equity strategies
Last updated: 03/10/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.