Working together, so no one faces hunger or crisis alone.

aka UCOM   |   Jacksonville, FL   |


Stabilizing families in crisis, providing food security for the hungry, and empowering the community to meet neighbors’ needs.

Ruling year info


Executive Director

Sara Mitchell

Main address

3349 Saint Augustine Rd

Jacksonville, FL 32207 USA

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NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Food Banks, Food Pantries (K31)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Individuals and Families who are homeless, at risk to homelessness, or in financial crisis need tangible resources and direct services like food, raising their earning potential, transportation and various other poverty related road blocks. We address the whole person or family unit through direct services like food assistance, scholarships to raise earning potential, hot meals delivered to homes. If we can't directly address a need, we work and collaborate with many agencies, faith organizations, schools, and civic organizations to make sure the individual or family are having that need addressed within 48 hours.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Services Center

The Emergency Services Center oversees a Food Pantry, Summer Meal Assistance Program, and case management for individuals/families experiencing crisis. Through an intake procedure, the ESC is able to narrow why an individual or family is in crisis. This helps us determine if there are any un-accessed local resources available to the individual or family. We make sure everyone is generously fed. We also make sure all referrals, whether to us or from us are vetted for services within a few days and there is progress in the person/family's goals towards stability.

Population(s) Served
Economically disadvantaged people
People with disabilities

Five days a week, Meals on Wheels volunteers deliver healthy, hot meals to homebound senior citizens who are physically unable to prepare their own meals. For weekend and holiday meals, volunteers deliver frozen meals which are able to be easily heated in the microwave.

Population(s) Served
People with disabilities

The mission of the Scholarship Program is to provide qualified candidates with the funds necessary to complete the training and testing to become economically mobile with a job that pays more than minimum wage by attaining quick or easy certifications. Eg. State of Florida Board of Nursing Certified Nursing Assistants.

Population(s) Served
Economically disadvantaged people
Homeless people

Empowering working poor parents of school-aged children with nutritional resources weekly over the summer months. This programs target is to close the gap of resources available for working poor families who rely on in home childcare, or the children are too old for child care over the summer months and have limited transportation to school summer feeding programs.

Population(s) Served
Children and youth

Where we work

Affiliations & memberships

Feeding America 2014

feeding northeast florida 2014

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

UCOM UrbanServ Inc is a resource to our Southside Jacksonville community for anyone facing crisis or food insecurity. We started with 5 local churches wanting to address the needs of our community.
We work and are supported by 42 faith organizations, local civic groups, and organizations with the shared vision that no one faces hunger or crisis alone. Our vision is to address the culture of crisis and make sure Southside individuals and families know that a safety net is here so that they don't slip into a crisis that is life altering climbing out. We provide food, accurate referrals and partner with all of our local agencies to make sure a person who needs help is receiving it in real time.

Building our Board of Directors and our leadership to be effective and follow business best practices. Identifying and tracking the individuals who receive our help. Reviewing our three programs and adjusting for healthy trends and nutritional needs of individuals so we give generous food assistance. Securing diversified funding and food sources to maintain a steady and generous supplemental monthly food source for families on SNAP or other public assistance. Making sure people receiving our services are also applying to any other services they may qualify for and aiding them in that process (SNAP, HUD, VA, Disability Benefits, SSI). Following up with them monthly on their process. Collaborating with experts in Senior Citizen who are house bound care and making sure the waiting list for Meals on Wheels shrinks a little each month. We also invest in an individual's economic mobility and network with experts in workforce development so the bread winners of a household are competitively ready to earn more than minimum wage.

We are the Southside Jacksonville's experts in food insecurity. We have many partners and relationships that keep us accountable and mission focused. Through a block grant from the City of Jacksonville, we own a beautiful historic building that enables us to run our Emergency Service Center and Food Pantry at a very low cost. We are supported by Forty-two Faith organizations that donate food or monies monthly to maintain our pantry shelves. We have a partnership with Feeding Northeast Florida which provides retail agency agreements. Harvey's, Winn Dixie, and two Publix allow us to rescue literal tons of frozen meats, bread, and produce three days a week and we receive a bread donation from Panera once a week. Our Meals on Wheels program is supported through our partnership with Aging True. They provide meals, we coordinate the wheels of over 100 volunteer drivers to make sure food is delivered hot and ready for our home-bound neighbors. This program is also supported by Lakewood Presbyterian Church with allowing us use of their commercial kitchen every morning, five days a week. We have 23 different faith organizations and 3 businesses who provide Meals on Wheels drivers.

We ask the people we are serving and listen to them closely and then adjust so we can be better neighbors to the next person facing a crisis that calls or walks into our doors.

We are looking to expand our case management to have more availability to coach the families working towards their goals and navigating the social service systems.

We recognize that each individual and each family have their own unique challenges and assets and because of that, more attention to case by case situational management has less relapse into crisis.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Board of directors
as of 05/22/2024
SOURCE: Self-reported by organization
Board chair

Derek Mountford

Law Offices of Gunster

Term: 2017 - 2024

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/30/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation


We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 12/30/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.