Premier Community Healthcare Group, Inc.
Your Health. Our Mission.
Programs and results
What we aim to solve
Affordable healthcare for all.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Patient Care Coordination
The Patient Care Coordination program focuses on the individual patient, ensuring that those with chronic conditions, particularly diabetes, hypertension, cardiovascular disease and/or asthma have the necessary support to lead better control of their chronic condition. The program is available at all primary care sites to help patients with chronic conditions better manage their health. Services include: Pre-visit planning and follow up appointments; One-on-One health education teachings; Communication among patients, family members, survivors and care providers.
Community Services
The Community Services program offers on-site and outreach support services. The specialists meet with individuals/groups and participate in community activities to ensure we reach everyone who needs us. Premier is also an approved ACCESS Service Site, connecting consumers with public assistance information, enrollment and support services. Additional services conducted by Community Services include: Dedicated outreach and enabling services for Migrant and Agricultural Farmworkers, Homeless persons, minority and/or indigent persons; Health Education; Home visits; Education on insurance affordability programs; Assistance with ACCESS, CHIP, and the Health Insurance Marketplace enrollment process; Community resources and health promotions.
Reach Out & Read
Premier is a proud partner of the Reach Out and Read program, a pediatric outreach program that promotes early literacy. New books are distributed to children (ages 0-5) along with advice for parents about the importance of reading aloud in pediatric exam rooms.
Hospital Partnerships/Emergency Room Transition Program
Our clinical team works with hospitals to ensure continuity of care at Premier post discharge. The support services include scheduling follow-up appointments and case management of the patient care plan.
Medication Assistance Program
Premier is a proud partner of the Suncoast Health Council and its MedNet program. This program increases access to prescription drug medications for uninsured and medically needy patients with chronic illnesses/conditions. A nominal application fee applies and prescriptions are provided at no charge to eligible patients.
Family Medicine
Premier primary care services include routine care for preventive and chronic conditions.
Dental Care
Premier's dental services include comprehensive oral health care for children and adults. A Mobile Dental Clinic launched in 2019 to ensure vulnerable and hard to reach populations receive access to oral health care.
Pediatrics
Premier's pediatric services include comprehensive health care for children of all ages and stages.
Behavioral Healthcare
Premier's Behavioral Health services offer comprehensive mental health services for children and adults. Services include:
-Psychiatric evaluation
-Psychosocial Assessment
-Medication Management
-Crisis Intervention
-Patient Care Coordination
-Chronic Care Management
-Counseling and Therapy
Women's Health - OB/GYN
Women's Health Services include comprehensive OB/GYN services to women of all ages and stages of life.
Where we work
Affiliations & memberships
National Association of Community Health Centers (NACHC)
External reviews
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Premier Community HealthCare's top goal is to ensure everyone has access to healthcare, regardless of their ability to pay.
What are the organization's key strategies for making this happen?
Strategic Planning Process
Premier's leadership engaged in strategic planning activities in 2019 to assess community needs, understand current factors influencing service delivery and patient satisfaction, and identify appropriate responses. Information was gathered from community assessments and health center patient surveys. The process resulted in a strategic plan used to navigate operational priorities for the next three years. The Board of Directors and leadership team of the health center engage in strategic planning every three years. Additional efforts to conduct a formal needs assessment and gap analysis for the service area will serve as a planning tool for the health center.
Premier uses six pillars of focus to guide its strategic priorities:
1. Growth
2. Quality
3. People
4. Service
5. Finance
6. Community
A measureable work plan is in place to accomplish goals related to each of the strategic priorities.
Premier and its Board of Directors are committed to providing convenient, quality, affordable care to all consumers within our scope of service. The organization continually collects data through various sources, i.e. patient surveys, patient focus groups, employee focus groups, patient outcomes, consortiums, county and state reports, internal finance reports (including audits) and other partnering agencies to ensure the health center is meeting its goals and objectives as set forth in the strategic plan, business plan and health plan. On an ongoing basis, data is evaluated and interpreted to aid in determining not only the success of our services, but also to determine future direction of services. All levels of the organization, from front line staff to the board of directors are involved in this process
What are the organization's capabilities for doing this?
Our highly trained and dedicated team of professionals work to create personalized treatment plans aimed at enriching the health and well-being of all patients and their families.
Premier's organizational structure starts with the governing Board of Directors which meets all requirements of the Bureau of Primary Health Care and the corporate bylaws. The CEO is employed by and directly reports to the Board of Directors. Reporting directly to the CEO is the Chief Financial Officer, Chief Medical Officer, Chief Human Resources Officer, Chief Operations Officer, Advancement & Community Engagement Officer and Director of Risk Management & Compliance. The CEO brings over 25 years of healthcare management experience to the leadership team of Premier. The CEO is responsible for the overall management of the health center activities. Working under the direction of a Board of Directors, the CEO executes the vision and strategic priorities of the health center through the lines of authority as outlined in the organizational chart.
Reporting directly to the Chief Medical Officer (CMO) is the Associate Medical/Dental Director and the Nursing Director. The CMO position is filled by a physician who also conducts clinical services at health center sites.
Reporting directly to the Chief Financial Officer (CFO) is the Controller, Senior Manager, Regulatory Grants and Revenue Cycle Manager, Purchasing/Accounts Receivable Specialists. The CFO brings over 8 years of accountant expertise/financial management to the health center.
All other leadership and support staff positions are full time employees. The lines of authority are maintained from the Board of Directors through to all front line staff. Communication flows through weekly meetings held by the executive team and monthly meetings for key management staff and all clinical service sites. All positions are deemed appropriate and adequate for the size and needs of the community health center.
What have they accomplished so far and what's next?
Premier has accomplished the establishment of clinics in medically underserved areas. There are currently 13 clinical locations in Pasco County & Hernando counties, Florida and two mobile dental clinics.
While Premier's most recent 'year in review' shows Premier served over 38,000 patients, the needs are much greater and Premier's leadership team is working diligently to expand services, locations and improve clinical quality measures.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Premier Community Healthcare Group, Inc.
Board of directorsas of 02/09/2023
Mrs Georgina Rivera-Singletary
Nelson Cruz
United States Post Office
Lillian Mutava Ndugwa, PMP
Oracle
Georgina Rivera-Singletary, PhD
St. Leo University
Marla Banta
Retired
Sis. Roberta Bailey, OSB
Benedictine Sisters of Florida
Emily Gilbert
Meridian Counseling Center
Tony Coleman
AaSys Group, Inc
Bobbi Madonna
Mander Law Group
Ebony Perez, Ph.D
Saint Leo University
Valerie Anderson-Stallworth
Stallworth Non-Profit Management Consulting, LLC
Nick Carideo
BayCare
Steve Knoble, Ph.D
Early Learning Coalition Pasco-Hernando
Mike Fasano
Pasco County Tax Collector
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 04/14/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.