Literacy Services of Indian River County, Inc.

Read. Achieve. Succeed.

Vero Beach, FL   |


Literacy Services of Indian River County's mission is to deliver comprehensive and innovative learning opportunities to local adults seeking English language and literacy skills to achieve their goals. Our vision is that all adults are empowered with the literacy skills they need to thrive in our community.

Ruling year info


Executive Director

Ms. Shannon Maitland MPA

Main address

1600 21st St.

Vero Beach, FL 32960 USA

Show more contact info



NTEE code info

Remedial Reading, Reading Encouragement (B92)

Adult, Continuing Education (B60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2021, 2019 and 2018.
Register now


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

An estimated 43 million adults (13%) are functionally illiterate in the USA. In Indian River County, the numbers are more startling: 19% of adults are very-low-literate and 36% of adults are low-literate! This data comes from the National Center for Education Statistics' Survey of Adult Skills. The 2021 Census ACS indicates that only 31% of adults in Fellsmere, FL have a high school diploma. In comparison, 91% of Indian River County adults have a diploma or higher degree. The median income in Fellsmere is $28,341 (less than half of the $63,062 Florida average), 19% of residents live in poverty, and 66% speak Spanish at home. Many of our students are parents. According to the US Dept. of Health & Human Services, "A mother’s reading skill is the greatest determinant of her children’s future academic success, outweighing other factors, such as neighborhood and family income."

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Literacy Services

We offer one-to-one and small group tutoring for adults needing English language and literacy skills to achieve their goals. Services are offered free of charge. There is also a Virtual Conversation Club and online learning software available to students. Citizenship and GED tutoring are available as well. We offer workplace literacy when requested.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adult learners enrolled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants and migrants, Economically disadvantaged people, Unemployed people

Related Program

Literacy Services

Type of Metric

Output - describing our activities and reach

Direction of Success


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The three Strategic Priority Areas are to:
Offer comprehensive, innovative and effective adult English language and literacy learning opportunities that empower students and build a more literate community.
Be known throughout the community as a leading resource in adult English language and literacy learning.
Ensure financial security and organizational capacity to fulfill our mission.

The objectives to meet these goals are:
Priority 1
1. Empower and support tutors with training and resources necessary to help their students advance towards goals.
2. Increase student engagement and develop tools for goal setting to measure and ensure program impact.
3. Provide enhanced and ongoing learning opportunities that immerse students in the community through adult English language and literacy learning.

Priority 2
1. Create consistent, direct and powerful branding and messaging that is broadly shared throughout the community, advocating for the importance of adult English language and literacy education.
2. Increase visibility to develop awareness and understanding of our literacy and English language services in order to attract potential students, tutors and prospective donors.
3. Identify potential partnerships, build relationships and form collaborations to become a leading literacy and English language resource for local schools, employers and nonprofits.

Priority 3
1. Diversify and expand revenue sources to provide financial sustainability and grow programming through an integrated fundraising plan.
2. Ensure effective and engaged oversight and management of operations.
3. Build operational capacity in talent, technology, and facility resources to fulfill mission.

Literacy Services' Board is committed to achieving the goals set out in the strategic plan. They will ensure budget goals are met and support staff when needed. The Executive Director, Community Engagement Coordinator, Education Coordinator and Program Support Specialist will carry out the operation plan. Training and support are provided to new volunteers and there is an inventory of materials tutors can use with their students. The organization is operated out of donated space in two public libraries and a third space is rented from the City of Fellsmere at an affordable rate.

The Literacy Services’ Board of Directors approved the Strategic Plan on September 21, 2020 for fiscal years 2021-2023. This Executive Summary outlines the success and challenges experienced in the first six months of the second year of the Strategic Plan. It also details next steps and should be reviewed alongside the Outcome Report.

Success - Additional progress has been made in some areas.

Impact - Last year, staff updated reports and goal sheets. An orientation process was developed, the online inventory was launched and an online learning program was identified and implemented. There is an active Tutor Mentor Team and Student Advisory Council, with both groups supporting agency objectives. The virtual Conversation Club has been active and funding was secured to provide five students with tablets and hotspots. This year, the Best Plus Assessment is being implemented, workshops and immersive learning opportunities are being developed, another Conversation Club was created and Drop In Classes were developed and implemented.
Influence - Annual Report, Strategic Plan, Brochure and Rack Card documents were updated and printed. Materials have been distributed around the county and at presentations. Numerous articles were featured in local papers and a PSA ran in January and October. Two presentations were made on behalf of the agency at a national level. Staff continue to be active in and serve as leaders for literacy and nonprofit networks.
Capacity - Last year, Board committees were created and a succession plan was approved, the Annual Appeal was ahead of budget. Bylaws and Articles were reviewed by the Governance Committee while the Development Committee worked on a Development Plan for the remainder of the fiscal year. This year, a Gift Acceptance Policy was approved and the Ambassador program was developed. The 50th Anniversary is being leveraged to maximize exposure in the community and meet fund development goals. The Program Support Specialist position was filled.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time


Literacy Services of Indian River County, Inc.

Unlock financial insights by subscribing to our monthly plan.


Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.


The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Literacy Services of Indian River County, Inc.

Board of directors
as of 04/27/2023
SOURCE: Self-reported by organization
Board chair

Mrs. JoAnn Hitt

Diana Walker

SouthState Bank Vice President Consumer Lender

Paul Kanarek

Retired Judge

Joseph Abollo

Captain, Indian River County Sheriff's Department

Karen Malits

Director of Federal Programs, School District of Indian River County

Lorna Stengel

Retired Library Media Specialist and Professional Storyteller

Chris Steinkrauss

Sunrise Rotary

Kent Jones


Chris Locke

Evans Properties, Inc.

John Musselman


Lauren Michaels

Retired, Marketing & Publishing

Nick Bruce

UBS Financial Services

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/3/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Decline to state

Race & ethnicity

Gender identity


Sexual orientation


No data

Equity strategies

Last updated: 04/03/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.