Talbot House Ministries of Lakeland, Inc.

Where Broken Lives Find Hope

aka Talbot House Ministries   |   Lakeland, FL   |  www.talbothouse.org

Mission

Through the love of God, Talbot House Ministries provides those in need with immediate basic services and opportunities for life renewal. As Polk County's most comprehensive provider of services to adults experiencing homelessness, we offer emergency shelter and meals, residential programming, a free clinic offering medical, dental, and mental health care, job training and placement options, educational opportunities, and affordable housing.

Ruling year info

1985

Executive Director

Dr. Brenda C. Reddout

Main address

814 N Kentucky Ave

Lakeland, FL 33801 USA

Show more contact info

EIN

59-2151802

NTEE code info

Homeless Services/Centers (P85)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Talbot House Ministries is Polk County's most comprehensive provider of services for adults experiencing homelessness. In a large, rural county the size of Delaware, the homeless face greater barriers to accessing services than they may elsewhere. We address the myriad causes of homelessness and their co-occurring conditions such as poverty, food insecurity, chronic illness, substance abuse, behavioral, and mental health disorders, unemployment and underemployment, financial illiteracy, and more.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Shelter

We provide overnight shelter to men and women who are seeking a safe place to stay. Guests also receive a shower, clean clothing, and warm meals during their stay. We serve an average of 100 individuals daily.

Population(s) Served
Homeless people

The clinic serves low-income, uninsured Polk County residents. We offer primary care, dental services, mental health care, educational programs, STD testing, and a variety of other resources to improve an individual's health outcomes.

Population(s) Served
People with diseases and illnesses
Economically disadvantaged people

Solutions provides Talbot House Ministries' clients with services designed to improve their financial independence and stability. Through transportation assistance, basic computer skills classes, interview and resume preparation, industry-standard certification training, job placement assistance, vocational rehabilitation, SOAR specialist support (for those eligible for benefits), and financial education, Solutions staff help clients meet their professional goals.

Population(s) Served

Talbot House Ministries offers a variety of on-campus and county-wide housing options for individuals and families facing homelessness. Programs include transitional, permanent supportive, and rapid rehousing options, as well as the Vermont Place Apartments in Lakeland, Florida.

Population(s) Served

Residential programs, also known as Renewal and STEP, are designed to empower individuals experiencing homelessness to overcome their personal situations and attain independence. Each resident is assigned a case manager who meets with them to set individual goals, which may include substance abuse recovery, mental health support, employment training and placement, and much more. Empowerment classes, volunteer work assignments, and a structured living environment help clients to stabilize, recover, and reclaim their lives.

Population(s) Served
Economically disadvantaged people
Economically disadvantaged people
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our vision is to empower all who come through our doors to become self-sufficient, productive members of society.

First, we aim to provide basic emergency services (food, clothing, overnight shelter, free medical care, etc.) to those in crisis. We offer a variety of services and referrals designed to stabilize individuals experiencing homelessness and empower them to establish and meet individualized goals. Each client's success looks different - whether they meet a milestone in sobriety, gain employment, establish a savings account, secure housing, or reunite with family, our clients work to break the cycle of poverty and contribute to the resiliency of our community.

Our overarching strategy is to serve as a "one-stop shop" of comprehensive support services for adults experiencing homelessness. By overcoming the transportation barrier so many face, we improve clients' chances of receiving the holistic physical, mental, practical, and spiritual support they need to accomplish their goals.

Specific services offered on-site include: three meals served daily, food pantry distribution twice weekly, low-barrier emergency shelter for men and women (including showers and clean clothing), free medical, dental, and mental health care, case management and sober living residential programs, employment training and placement, transportation assistance, financial education, and on-campus as well as county-wide affordable housing opportunities.

Another unique strategy employed by Talbot House is community building. Residents are expected to volunteer and serve each other as part of their recovery programming; they meet daily to discuss accomplishments and pray together. Peer-led groups and structured living contribute to a supportive environment which encourages clients on their journey toward self-sufficiency.

For over 40 years, Talbot House Ministries has been meeting the needs of the homeless in Polk County. Originally established as a soup kitchen, we have since grown to meet the needs of the community and now operate 24 hours a day, 7 days a week for those in need. Our campus is strategically positioned for easy access via car, bus, bike, or on foot. As a low-barrier shelter, we serve individuals who may struggle to qualify for services elsewhere. All staff are trained in trauma-informed care and mental health first aid, and our leadership team consists of experts in their respective fields. Our organization has developed an expertise in administering HUD-funded affordable housing programs while providing wraparound services that encourage self-sufficiency.

We maintain positive, collaborative relationships with a wide range of other nonprofits, businesses, faith-based organizations, and government agencies. We also maintain an active volunteer program to support and extend our services. Such partnerships are key to our ongoing success.

In 2021, Talbot House Ministries completed renovations on the Vermont Place Apartments, an affordable housing initiative made possible through partnership with the City of Lakeland. With rents averaging $441 monthly, this project offers truly affordable housing to previously homeless adults, those with disabilities, and veterans. Through a combination of on-campus and scattered housing projects, we housed 120 individuals last year across Polk County. We intend to continue expanding our affordable housing inventory to serve additional clientele in the future.

Besides affordable housing, our other services are also always in high demand. We distribute approximately 300 meals every day. In 2021, over 70,000 pounds of food were redistributed to the food insecure. We average 130 individuals on campus every night. Since its inception, our employment program has helped 477 individuals gain part-time or full-time work. Our clinic treated 811 patients last year, making it the third-busiest free clinic in Polk County. Looking forward, we aim to continue developing our most needed specialized services, such as mental health care and outreach, to better meet the needs of our population.

During the COVID-19 pandemic, we facilitate COVID-19 vaccinations as well as regular client and staff testing. We are also able to quarantine COVID-positive homeless individuals when necessary.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Talbot House Ministries primarily serves adult men and women experiencing homelessness in Lakeland. However, we also provide medical and dental care to low-income, uninsured Polk County residents, food pantry service to our housed but food-insecure neighbors, and a variety of other services to the impoverished in our community.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Our resident manual is currently undergoing an extensive update to accommodate feedback from clients in our residential programs. The new manual will clarify some expectations, improve procedures, and have a positive impact on our clients' experience as they enter our program.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Asking for and responding to feedback promotes a sense of community and empowerment within our population. Clients know that they have a voice and, just as they are held accountable for their own actions, Talbot House's staff are also held accountable and constantly striving to improve.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Talbot House Ministries of Lakeland, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Talbot House Ministries of Lakeland, Inc.

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Mr. James Lobinsky

Retired, Publix Super Markets

Term: 2019 -

Robert Alexander

Ashley Barnett

Dr. Ron Daniel

Richard Eijo

David Evans

Denis Grant

Dr. Dan Haight

Ron Henkelman

James Lobinsky

Bob McKean

John Milone

Todd Parrish

Joe Ramirez

Patti Rose

JD Shahin

Nate Snell

Brian Stevens

George Tinsley Sr.

Teddra Porteous, Esq.

Brandon Giles

Organizational demographics

SOURCE: Self-reported; last updated 2/9/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/11/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.