Youth Crisis Center

Embracing Families. Transforming Lives.

aka YCC   |   Jacksonville, FL   |  http://youthcrisiscenter.org

Mission

To build a healthier community by empowering young people and families to rise above adversity.

Ruling year info

1982

President & CEO

Mrs. Kim Sirdevan

Main address

3015 Parental Home Rd

Jacksonville, FL 32216 USA

Show more contact info

EIN

59-2176287

NTEE code info

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Youth Crisis Center's vision is a stronger community through stronger families. A core belief of Youth Crisis Center is with access to proper educational opportunities, academic enrichment and mental health care, a child's fate in life need not be determined by traumatic life experiences. Not all children are given an equal start in life, and we as a community must come together to help ensure that all youth are given the proper skills, opportunities and care they need to rise above their circumstances and succeed in both school and life.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Residential Crisis Care

YCC’s Residential Crisis Care program provides short-term residential services and counseling to children and teens ages 10-17. Referred by family members, community resources, schools, law enforcement, and YCC outreach, these youth have either run away or are at-risk of running away, have been locked out of their homes, are habitually truant from school, or have exhibited ungovernable behavior. Our program is here to provide a safety net to young people and their families when they need it most.

Our residential therapists work with youth and their families to address the immediate crisis and help provide long-term solutions to handle future concerns once the child or teen returns home. Our goal is to re-unite families by providing assistance and support with a clear plan for continued stabilization.

During their stay at YCC, youth receive: food, clothing and a safe, comfortable place to sleep; a positive, productive and healthy living environment; individual, group and family counseling; supervised recreation; life management and skills counseling; referrals to other community agencies as needed; and on-campus school provided by Duval County Public Schools. Youth also participate in enrichment activities such as yoga, art therapy and the Pawsitive Reading program at the Humane Society.

Population(s) Served

The Family Link program provides professional and compassionate short-term outpatient counseling services to families with children ages 6 – 17 who are experiencing any concern that disrupts the health and stability of the family. Our therapists provide counseling to a minimum of 500 youth and their families annually. Services are provided at no charge to the family. Family Link services are offered in Baker, Clay, Duval, St Johns, and Nassau counties.

Specifically, Family Link therapists have master’s degrees and extensive experience in a wide range of family and youth concerns including running away, poor academic performance, truancy, homelessness, depression, anxiety, bullying, Attention Deficit Hyperactivity Disorder (ADHD), and chronic behavior problems. Our therapists provide counseling services in the child’s school, in the community, or on our campus. The average length of services is 16 weeks.

Family Link therapists meet students at school, libraries, community centers, coffee shops, or anywhere that is convenient for the family outside the home. The majority of the time, youth are seen at school or in a study room at the library. In addition to one-on-one counseling services, family group therapy sessions take place once per month.

Population(s) Served

Our Outpatient Behavioral Health program serves children ages three and up, along with family members of any age. This program provides counseling for a myriad of behavioral and mental health concerns through individual, family, group, and couples counseling. Licensed mental health therapists, Board Certified Psychiatrists and Psychiatric ARNP’s provide care for a variety of concerns, such as depression, anxiety, ADHD, behavioral issues, and trauma. Individual, family, and group therapy, psychiatric evaluations, and medication management are provided onsite. YCC’s Outpatient Behavioral Health program accepts Medicaid, most third party insurances, and offers a sliding fee scale as needed. Approximately 90% of program participants are at or below the poverty level.

Population(s) Served

SNAP®, which stands for STOP NOW AND PLAN, is an evidence-based, cognitive-behavioral model powered by the minds at Child Development Institute (CDI). SNAP® helps troubled children and their parents learn how to effectively manage their emotions and ‘keep problems small’.

The gender-sensitive SNAP® program is designed for children ages 6-11 who are engaging in aggressive, anti-social behavior and/or have come into contact with authority figures at school or in the community. Experienced and highly trained staff work with each family to assess challenges and problems and develop an action plan. Children and families work towards the goal of preventing future anti-social behavior and reducing the chances of conflict with family, peers, and authority figures.

Children attend gender-specific weekly group sessions for 13 weeks. They learn how to use SNAP® in different situations through engaging activities including discussions, role-playing and interactive games. A variety of topics, including dealing with angry thoughts and feelings, self-control, problem solving, and bullying are addressed.

The parent group meets concurrently with the SNAP® children’s group. Parents learn effective child management and SNAP® strategies. The group also provides parents with an opportunity to make connections with other parents facing similar challenges.

Population(s) Served

Touchstone Village provides transitional living services to young adults ages 18-21 that may be homeless or in a variety of other situations which limit self-sufficiency. Each resident lives in their own efficiency-sized apartment for a nominal monthly fee.

Touchstone Village was developed out of a community need. According to the National Survey of Homeless Assistance Providers and Clients, approximately 12% of the homeless population is 17-24 years old. Within three years of aging out of the foster care system, the Annie Casey Foundation reports that 37% of individuals formerly in foster care will be incarcerated and 50% will be homeless at some point, becoming our new homeless and “disconnected” population.

In addition to an efficiency apartment on the Youth Crisis Center campus, Touchstone Village provides each resident with: life skills training; academic monitoring and support; career development training; mental health therapy; and psychiatric services. Touchstone residents will establish personal goals and learn to build healthy, trusting relationships. The program’s ultimate goal is to assist youth by providing them with the tools for a new beginning of the rest of their lives and setting them up to be a fully functioning, self-sufficient, productive member of society.

Population(s) Served

House of Hope is the newest program at Youth Crisis Center, set to begin services in early 2020. House of Hope will operate as a unified housing and homelessness system dedicated to preventing and ending homelessness through the provision of a comprehensive system of care to clients in a safe environment dedicated to meeting needs of the LGBTQ community. The designated shelter space will offer low-barrier, culturally competent access for LGBTQ homeless young adults. The program is developed around several key principles of care, such as utilizing: 1) a trauma-informed approach to care; 2) youth/young adult development approach; and 3) evidenced-based practices, screenings, and assessments with an evaluative component to ensure quality and sound practices are delivered with positive results to all residents in the program. Results from programming include: a) resident stabilization; b) development of skills leading to self-sufficiency; c) ability to develop community connections by developing trusting relationships with others; d) improved social/emotional well-being by providing interventions that develop coping skills around negative experiences; and e) feeling safe and secure in their surroundings while receiving program services. Additional Case management services will be provided by a JASMYN Case Manager to include JASMYN's health clinic, which will include screening for sexually transmitted diseases and other medical concerns. Services provided by YCC include: 1) screening, intake and assessment; 2) emergency housing and meals; 3) individualized goal plan development; 4) educational planning, monitoring, and support; 5) life skills training; 6) psychiatric services; 7) discharge planning; and 8) aftercare and follow up. The shelter space will be gender-neutral and each resident will be assigned to a private room. Completion of the program is determined when the resident has gained skills for transition in the community and has a safe, stable plan to transition to community housing, which can include YCC's Touchstone Village.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total Number of Clients Served during 2018

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Clients Served through Outpatient Behavioral Health

This metric is no longer tracked.
Totals By Year
Related Program

Outpatient Behavioral Health

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Clients Served through Family Link

This metric is no longer tracked.
Totals By Year
Related Program

Family Link

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Crisis Calls Triaged on 24/7 Hotline

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Children and Families Served Through SNAP

This metric is no longer tracked.
Totals By Year
Related Program

SNAP

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Young Adults Housed within Touchstone Village

This metric is no longer tracked.
Totals By Year
Related Program

Touchstone Village

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Youth Served in Residential Crisis Care

This metric is no longer tracked.
Totals By Year
Related Program

Residential Crisis Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Percentage of Youth Reunited with Family Upon Program Completion

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Youth Crisis Center provides short term crisis care, mental health counseling, skills-based group training and transitional living services program for children, teens, young adults and their families. YCC provides more than a safety net for those in need; YCC transforms the lives of hundreds of youth and their families every year.

Youth Crisis Center (YCC) began serving the Northeast Florida community in 1974 as Florida’s first runaway youth shelter. Today, YCC is nationally accredited by the Council on Accreditation and operates six programs, including: 1) Residential Crisis Care- a short-term residential shelter licensed under the Department of Children and Families with 34 beds, serving youth age 10-17 who are experiencing concerns with running away from home, homelessness, habitual truancy, domestic violence and/or ungovernable behavior; 2) Family Link- an outpatient counseling program which provides children age 6-17, along with their families, with short-term individual, family and group counseling and case management services; 3) Touchstone Village Transitional Living- a program that provides long-term residential transitional living services to homeless young adult age 18-23. Program participants are provided with life skills training, academic monitoring and support, housing, career development training and job placement, mental health counseling and civic volunteerism; 4) Outpatient Behavioral Health- a program that provides mental health counseling and psychiatric care to youth as young as three years of age, along with their family members. Touchstone Village residents are also eligible for services through this program. This fee-for-service program accepts Medicaid, commercial insurances and offers an income based sliding-fee-scale; 5) SNAP (STOP NOW AND PLAN)- a 13-week group that is a gender responsive and evidence based behavioral model that provides a frame work for teaching children and 6-11, along with their parents/guardians, effective emotional regulation, self-control and problem solving skills; and 6) House of Hope- an emergency shelter that is both trauma informed and culturally competent for homeless adults age 18-24 who identify as LGBTQ.

Over the past 45 years, Youth Crisis Center has provided Northeast Florida with a broad range of services geared toward strengthening families and building a stronger community. Nationally recognized as setting a standard in youth services, Youth Crisis Center has: 1) been ranked as one of the top five programs in the United States by the Youth Policy Institute in Washington DC; 2) been honored with two Presidential Commendations for Excellence; 3) received numerous state honors awards by the State of Florida; 4) been fully accredited by the Council on Accreditation; and, 5) been recognized as the 2016 Agency of the Year by the FL Network of Youth and Family Services.

Throughout 2018, Youth Crisis Center: served a total of 2,118 children, teens, young adults and families; provided educational enrichment and integrated internship experiences for 14 graduate students from 9 different universities; triaged 1,966 crisis calls through our 24/7 hotline; established partnerships with Humane Society's Pawsitive Reading Program, Hubbard House and Feeding Northeast Florida; served 756 clients through Outpatient Behavioral Health; served 754 link through Family Link; served 209 children, 37 parents and 24 siblings through SNAP; provided 36 young adults with housing through Touchstone Village; and served 540 youth through Residential Crisis Care.

Financials

Youth Crisis Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Youth Crisis Center

Board of directors
as of 10/21/2019
SOURCE: Self-reported by organization
Board chair

Leila Sundstrom

Harden and Associates

Leila Sundstrom

Harden and Associates

Nick Reynolds

Deutsche Bank

Patrick Lynch

Citizens Property Insurance

Leslie Freeman

Bill Joel

Pet Paradise

Honorable James Ruth

Circuit Judge, Duval County

Lewis Fusco

Fusco Law Firm

Sgt. Adam Pendley

Jacksonville Sheriff's Office

Denise Daniels

Daniels Quality Care Services

Leonard Chatman, Jr.

Transformational Speaker and Author

Nina Madanlou

Memorial Hospital

Organizational demographics

SOURCE: Self-reported; last updated 10/21/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data