Avow Hospice Inc.

Naples, FL   |  www.avowcares.org

Mission

We create peace of mind by providing compassionate care and support to those who need us.   People of all ages turn to Avow for various kinds of support. As a result, we cast our mission statement to define our 'customers' as "those who need us;" similarly, we defined the universal service we provide as "creating peace of mind." Some people we help are terminally ill, others are grieving. Some need education on how to be a compassionate caregiver. Some are children working through a loss.  Because there is such variety in our clients and why they turn to us, we think our mission statement explains what we universally work to provide: peace of mind.

Ruling year info

1983

Principal Officer

Jaysen F. Roa

Main address

1095 Whippoorwill Lane

Naples, FL 34105 USA

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Formerly known as

Hospice of Naples, Inc.

EIN

59-2201250

NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

Home Health Care (includes Visiting Nurse Associations) (E92)

Geriatrics (G94)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Too many people in our community 1) suffer needlessly from symptoms of serious illness, 2) face end of life without whole-person care that helps them die in peace; or 3) grieve the death of a loved one, or face another significant loss, without compassionate, professional support. These issues can rob people of peace of mind, joy in living, and a sense of a life well lived. The effects of illness, grief, and loss can also strain family relationships and cause existential pain for both the patient/sufferer and his or her family and friends.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Avow Programs

1. Direct clinical patient care services for the terminally ill. 2. Social services, chaplain support, complementary therapies for the terminally ill. 3. Bereavement support for families/loved ones of our patients, community bereavement support groups, children's grief workshops, pet grief and loss support. 4. Education and support for caregivers. 5. Education on end-of-life care issues to the community and health professionals.

Population(s) Served
Adults

Where we work

Accreditations

Joint Commission Accreditation in hospice services

Awards

External assessments

Evaluated via the Impact Genome Project (2018)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Avow Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Question on 3rd party survey is "Would you recommend this hospice (definitely yes)". National benchmark score was 85.0%. Avow was above national benchmark all years.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

For our hospice patients: Our ultimate goal is that people will live their lives fully and completely even when seriously ill or facing death. They will embrace all that life has to offer, realize the promises of their lives and die in comfort and peace, knowing their lives had meaning -- and that they mattered.For our child clients: Our goal is to help children who have suffered a deep loss learn healthy ways to cope with grief and heal from their pain. For our adult bereaved clients: Our goal is to help adults get to a place of peace in their "new normal" after the loss of a loved one. Many feel that life as they knew it is over, and they have no idea how to move forward. In terms of our organization, our goals include remaining financially strong, visionary in programming, independent, and continuously attuned to the needs of our community.

Purpose: To create peace of mind by providing compassionate care and support to those who need us. Focus: To sustain and expand our mission through growth beyond our core services. Key objectives: Mission Development- Expand programs to meet emerging community needs- Grow partnerships in communities we serve- Increase diversity of staff, people served, leadership including boards Operating Efficiencies- Remain compliant and transparent Financial Strength- Meet profitability and indirect cost goals- Meet patient care/revenue goals- Operate within board approved budgets Philanthropic Excellence- Meet fundraising goals- Meet goal for annual giving People Development- Create competitive recruitment and retention programs- Support initiatives that create a healthy workforce - Offer training at all levels, particularly for management development

We have earned a reputation as a caring, quality-focused, compliant organization over our 36 years of service.Our hospice program is quality certified by the Joint Commission; we first earned this accreditation in 2001.We create a culture that values and advances employees: this is essential in a service industry, where there is significant competition for skilled and experienced employees (especially nurses).Our executive leadership team is actively anticipating changes in our industry and potentially in our main source of reimbursement, so we can remain a financially independent nonprofit serving the community.Our board takes calculated risks to grow the company in new ways to care for patients. They understand the need for change, but also are fiscally conservative to protect our future.Our annual budgeting process is based on past performance and industry trends for growth. This gives us realistic but challenging goals to strive for each year -- and it keeps our management team accountable.We have strong relationships with our state professional association; our CEO is a current officer.In our community, we have partnerships with healthcare providers and associations that can help us advance our mission.We are active members of the national associations devoted to advancing hospice, palliative care, and children's bereavement.We have built a corporate architecture that allows us to expand services and protect our assets.Our board and management team make significant investments in technology for our campus and all employees, giving us the tools we need to work effectively and securely

We have successfully maintained our market leadership against a national for-profit with far more resources than we have. We attribute that to our mission focus and the consistent quality of our care. One of our long term goals is to expand the "extra" services we offer our hospice patients. We invest in them because patients need them, even though they are funded by donations. We provide music therapy, massage therapy, Reiki energy treatments and art therapy. In 2019 we opened Aunt Janet's House, a standalone children's bereavement facility on our campus. We have supported grieving children for more than 25 years, meeting them mostly in the county's public and private schools, and in individual sessions. Aunt Janet's House is a kid-friendly space with rooms to play, meet, decompress, and share meals. It also provides office space for the Avow Kids staff. Finally, we know from research that our industry is changing, and that we must adapt to remain an independent hospice. Avow and its competitor in Collier County serve the significant majority of patients who 'could have' had hospice; therefore, there is very little room for either hospice to grow without taking market share from the other. Additionally, we are bound by the limits of the Florida Certificate of Need law to practicing only in Collier County. We are also dependent on the Medicare Hospice benefit as our main source of revenue. We have approval from our board of directors to consider additional ways to generate revenue while keeping within the scope of our mission. This is both a challenge and an opportunity for our leadership and board to build the Avow organization that will thrive in the future.

Financials

Avow Hospice Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Avow Hospice Inc.

Board of directors
as of 3/1/2021
SOURCE: Self-reported by organization
Board chair

Mr. Vipul Grover

Vip Grover

insurance

Roger Lipitz

community advocate

Kathryn Schillreff

Retired

Patrick Neale

lawyer

Dana Hall

funeral home owner

Jaysen Roa

Avow President & CEO

John "Jack" Fulmer

Retired

Gerald Lanz

Retired

Patrick Martin

Retired

Darren Gersch

banking/trust executive

Cherry Smith

banking/trust executive

Charles Hoffman

Financial advisor

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/01/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Male
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data