Help Now of Osceola Inc.

Domestic Abuse Center

Kissimmee, FL   |  www.helpnowshelter.org

Mission

Help Now of Osceola provides safety, empowerment and healing for survivors of domestic violence and influence social change in the community.

Ruling year info

1984

Executive Director

Ms Tammy Lee Douglass

Main address

PO Box 420370

Kissimmee, FL 34742-0370 USA

Show more contact info

EIN

59-2283508

NTEE code info

Family Violence Shelters and Services (P43)

Victims' Services (P62)

Other Youth Development N.E.C. (O99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Help Now, Inc. provides temporary safe shelter for survivors of domestic abuse facing imminent danger. Help Now is committed to supporting individuals as they establish violence free living. Our shelter exists in an undisclosed location, and all visitors, residents, and staff must sign and uphold a confidentiality statement preventing them from disclosing the location of the shelter. Help Now will neither confirm nor deny whether any person is residing at our shelter.

Help Now Domestic Abuse Advocates provide quality domestic abuse advocacy to shelter clients and their children, as well as to individuals whom call the Domestic Abuse Crisis Line. The goal of the advocate is to empower survivors to become comfortable with making decisions that are right for them.

If you are living in a domestic abuse situation, and fear imminent danger, our shelter is available to you. Call our hotline at 407-847-8562 to speak with an advocate about this service.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Safe Shelter

Help Now operates a state certified safe shelter for survivors of domestic violence. The 52 bed shelter offers a safe refuge for survivors and their children to escape abuse, providing for essential needs such as clothing, food, toiletries, and transportation free of charge or obligation. We provide case management, counseling, court advocacy, support groups, and provide assistance with finding alternative housing and employment. Services in shelter are offered 24 hours a day. Additionally, the program operates a crisis line 24 hours a day through the shelter, providing crisis intervention and immediate access to services and safety planning. Last year, nearly 330 adults and children found safety at our shelter, providing 21,906 nights of safety for survivors,

Population(s) Served
Women and girls
Homeless people

Help Now's Outreach Services Program provides survivors with support as they plan to leave an abusive relationship, and after they have successfully transitioned from the safe shelter back into the community. Outreach Services are offered for both adult and children. Services offered include assessment, counseling, group support, DV awareness classes, parenting classes, assistance with victim's compensation, relocation assistance, and case management. This past year, Help Now provided over 6,000 hours of counseling for adults and children through our Outreach Program. During the past year we worked to increase the capacity of our program specifically to address the special needs of victims of elder abuse, as well as a project that focuses on economic empowerment and justice for survivors.

Population(s) Served
Adults
Children and youth

Help Now's Court Services Program provides direct assistance in the Osceola County Courthouse for survivors who wish to apply for an injunction for protection. Last year, the court advocate attended court hearings and provided advocacy for 1,215 individuals, and created 853 individualized safety plans for petitioners as well as crisis intervention. Also, we have 2 attorneys on staff to provide legal representation for victims who are seeking an injunction for protection.

Population(s) Served
Adults

Help Now's  Prevention Program focuses on middle and high school aged children to educate them about healthy relationships through our "Expect Respect" curriculum. Additionally, the program engages the community by providing targeted presentations within the school system and in other community civic clubs on healthy relationships, effective communication, and bullying. Last year, Help Now provided approximately 300 youth-targeted community education programs for 3,249 students. We continue to build capacity for our prevention work through our collaboration with the Osceola County School District. We have provided training for all school social workers and the school district plans to offer our prevention program to all 7th and 9th grade students in the coming year, reaching every student when providing this education will impact them the most.

Population(s) Served
Adolescents
Adults

Help Now provides community awareness and professional education about domestic violence to community partners such as law enforcement, medical professionals, business, and social service agencies. We provide presentations about domestic violence a variety of civic groups and social service partner agencies, as well as any individual or business interested in learning more and being involved in ending domestic violence. In 2017-18, Help Now facilitated hundreds of professional training and community presentations for over 40,000 individuals.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients referred to other services as part of their support strategy

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Family relationships, Ethnic and racial groups, Age groups, Sexual identity

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Information & referrals provided to participants in all Help Now programs

Number of participants who develop a personalized safety plan

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Sexual identity

Related Program

Outreach Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients provided with shelter services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Ethnic and racial groups, Age groups, Sexual identity, Family relationships

Related Program

Emergency Safe Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

As a state certified domestic violence center, Help Now's ultimate goal is to eradicate intimate partner violence in our community. The effects of domestic violence on children and families are devastating, and the cost to the community is real. We strive to make a lasting impact on three fronts- first, the community as a whole, as we work to promote social change in the acceptance of domestic abuse- for abuse to be intolerable at every point, in every institution, in every home; second, through intervention-for survivors themselves, as we work to provide life-saving services with the goal of meeting their diverse needs through empowerment and advocacy; and third, through prevention efforts by teaching young people about healthy relationships, and expecting and giving respect. The agency goals are: -Create social change by educating and engaging as many individuals, groups, and community organizations as possible about domestic abuse and to join us in our efforts to make Osceola County a safe place for every family to live, love, grow and thrive. -Expand program service capacity to ensure the safety needs of all survivors are met, especially in targeted under-served and marginalized populations, including rural areas of the county, LGBT, Hispanic, and Elderly survivors. -Increase prevention programming for middle and high school aged youth using the ‘Expect Respect’ curriculum in an effort to educate youth in understanding healthy relationships, how to recognize the warning signs of abuse, and to minimize the occurrence of the cycle of abuse.

Help Now knows that in order to make a lasting impact on the issue of domestic violence, it requires both immediate intervention strategies for survivors facing danger, and prevention strategies that change the societal acceptance of this deeply rooted issue. We will expand capacity for survivor engagement by conducting ongoing needs assessments to better understand the complex and changing needs survivors face. Where needs are identified, agency and partner resources will be assessed in order to impact that need, identifying opportunities for program development and additional partnerships and collaborations. Help Now will increase the level of partnerships with coalitions nationally, at the state level, and locally to impact social change, engaging in initiatives that raise awareness and provide much needed education. Finally, we will employ strategies that engage the community to impact our goal of increasing prevention programming for middle and high school aged youth. We will train volunteers to facilitate the curriculum, and ensure facilitation at a wide variety of venues where youth programming is held. We will teach program participants to be leaders in the area of building healthy relationships, and becoming facilitators of the program themselves.

Help Now has been serving the Osceola Community for 37 years, and works hard to ensure the needs of survivors are met with passion and professionalism. We employ an empowerment based philosophy in all the work we do. Among the many assets the agency hosts is the agency employees, who are not only passionate, but also experts in the field of domestic violence, each certified as an advocate with privilege status under Florida statutes. Our unique understanding of the array of complex issues associated with domestic violence places our agency in a pivotal role in pursuing our agency goals. While the growing needs of the community continue to require a robust budget, our agency has worked to double our budget over the past 5 years, which has allowed us to increase the work being done. We have worked hard to develop key relationships with partner agencies, allowing us to reach new audiences and address concerns of survivors at an institutional level. We have been effective in engaging civic groups, task forces, consortiums, and coalitions. Help Now is well poised to meet and exceed our goals in the coming years.

Help Now has made many great accomplishments during the past year. Our prevention programs have had enormous success, with greater than 70 percent of participants in the Expect Respect program showing positive impacts through the use of the pre and post-test instrument. Additionally, we have been successful in adding a full time staff member to our team of prevention experts, giving us the ability to reach additional participants. Our community education and awareness programs have been facilitated to an audience of nearly 40,000 Osceola County residents. Our intervention services have been provided for over 6,000 county residents. The need is great, but Help Now is available to provide the much needed assistance survivors of domestic violence need, 24 hours a day. Being immediately available for survivors when they need it most is essential, and our ability to do just that works. We employ a philosophy that we will not turn away anyone who feels they are in danger, even when faced with capacity concerns. We employ an empowerment philosophy in all of our work. These are effective approaches. We continue to identify areas where we can work together with agency partners to collaborate and meet the needs of the community. During this past year, we have successfully implemented 3 new projects to help meet the needs of survivors as identified through community needs assessments.

Financials

Help Now of Osceola Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Help Now of Osceola Inc.

Board of directors
as of 3/3/2021
SOURCE: Self-reported by organization
Board chair

Mark Winkelbauer

Walt Disney World Resorts

Term: 2019 - 2021

Jeanne VanMeter

Community Volunteer

George White

Publix Supermarkets

Carmen Vargas

Kissimmee Police Department

Mark Winkelbauer

Walt Disney World

Danicka Ransom

Osceola County Government

Dave Askew

City of Saint Cloud Councilman

Bethzaida Garcia

Osceola County Sheriff's Office

Lindsey Barton Smith

Orlando World Marriott

Paula Liska

Community Volunteer

Richard Christoff

Osceola County Sheriff's Office, Captain

Jeff O'Dell

Kissimmee Police Department, Chief

Fred Hinderman

Osceola County Sheriff's Office

Felix Ortiz

City of Kissimmee Commissioner

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/14/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data