Air Serv International, Inc.
We Are the Bridge.
Programs and results
What we aim to solve
A humanitarian disaster occurs. Good people around the world respond by sending assistance. But what happens when doctors, emergency personnel, medicine, food, and relief supplies can't reach their intended destinations to help those most in need? What happens when there are no roads to access isolated locations and hardest hit communities? Air Serv International flies the last mile to deliver lifesaving care by air.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Air Serv Programs
While we aim to serve anywhere in the world there is need, Air Serv currently operates programs primarily in eastern Africa. The majority of long term programs in 2018 are in the Democratic Republic of the Congo and South Sudan, with additional ad hoc flights as requested. In DRC and South Sudan, Air Serv International has been assuring humanitarian relief workers fast, safe and reliable access to remote locations. Air Serv provides humanitarian flights throughout region, carrying humanitarian staff and vital cargo, and performing medical and security evacuations.
Where we work
External reviews
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of contracts/purchase agreements that the organization holds for purchase of its products/services
This metric is no longer tracked.Totals By Year
Population(s) Served
People of African descent
Related Program
Air Serv Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
414,595 Miles Flown 451,473 Lbs Carried 13,693 Passengers Transported
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Air Serv aims to provide safe and efficient access to disaster areas for the purposes of delivering aid and humanitarian assistance. We adhere to the highest standards of safety and facilitate the movement of humanitarian partners and supplies into the world's most inaccessible places. When geography, weather, infrastructure, and insecurity restrict ground movement, we are the bridge to the final point of delivery.
What are the organization's key strategies for making this happen?
Air Serv International has provided air transport services for over three decades and in that time, has acquired a wealth of knowledge and understanding of the needs and objectives of our colleague humanitarian agencies. We evaluate locations of and responses to crises to determine program requirements and capabilities. Working closely with our partner organizations, we maintain and adjust aircraft and supply methods as needs dictate. Air Serv also remains dedicated to the training of local and expatriate staff in required technical, administrative, and management skills.
What are the organization's capabilities for doing this?
Air Serv maintains a fleet of Cessna Caravans, an aircraft type proven in a wide range of environments. It is lightweight but sturdy, able to take off and land where heavier aircraft can not, and is able to transport both passengers and cargo. This aircraft has demonstrated suitability to the environments in which Air Serv programs operate. In addition, Air Serv has maintained a variety of aircraft throughout our years of service, ranging from helicopters and heavy lift, to lighweight King Air and Twin Otter prop planes. As a result, we are well positioned to source additional aircraft which might be more suited to a particular mission than those currently in our fleet.
What have they accomplished so far and what's next?
Since 1984, Air Serv International has flown millions of miles across the world in some of the most inaccessible places under the most difficult of circumstances. In more recent years, ASI was the first civilian air operator allowed access to Iraq following the end of initial combat operations in the spring of 2003. When the Pakistan earthquake hit in 2005, ASI helicopters provided vital access to the mountainous areas. In 2011, ASI aircraft were utilized by the International Foundation for Electoral Systems to facilitate voter registration prior to the referendum granting independence to South Sudan. In 2017, a tribal war broke out in Bunia, Democratic Republic of the Congo and it was Air Serv planes which carried medicine and assistance for the people displaced by the conflict. At the height of the COVID-19 epidemic in 2020, Air Serv conducted at 24-ton airlift carrying relief supplies into the Navajo Nation. Going forward, we hope to expand our geographic scope while maintaining quality and safety standards, expanding training programs, and meeting the needs of our humanitarian partners in any ways we are able.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Air Serv International, Inc.
Board of directorsas of 08/10/2022
Stuart Willcuts
Roger Franklin
Marty Rogers
Susan MacGregor
Michael Chapman
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No