GOLD2022

Travelers Aid International, Inc

A Helping Hand Along the Way

Washington, DC   |  www.travelersaid.org

Mission

The Mission of Travelers Aid International is to advance and support a network of human service provider organizations committed to assisting individuals and families who are in transition or crisis and are disconnected from their support systems.

Ruling year info

1986

Principal Officer

Ms. Kathleen Baldwin

Main address

110 Maryland Ave., N.E. Ste 402

Washington, DC 20002 USA

Show more contact info

EIN

59-2506390

NTEE code info

Professional Societies, Associations (P03)

Management & Technical Assistance (P02)

Travelers' Aid (P61)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Travelers Aid-DC

In pursuit of its Mission to assist individuals and families that are in transition or crisis and are disconnected from their support systems, Travelers Aid-DC provides the following core services:

Information and directions,

Emergency Assistance (including, but not limited to transportation, food and shelter),

Communication Assistance to reconnect persons with family/resources, and

Referrals to social work services and community resources as appropriate.

Population(s) Served

Traveler Assistance at JFK (New York) and Newark (New Jersey) International AirportsTravelers Aid at John F. Kennedy International Airport assists passengers who experience problems such as missed airline connections, flight delays and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to questions about the airport or the New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.

Population(s) Served

Volunteers are at the heart of the Travelers Aid network, which is located across the country in airports, bus, and train stations. Last year, more than 2,100 Travelers Aid volunteers assisted over 9.1 million people. In 2019, volunteers at Newark Liberty International Airport donated 7,049 hours and assisted more than 112,000 passengers.

Travelers Aid at Newark Liberty International Airport (EWR) assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to any question about the airport or the Newark-New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.

Population(s) Served

Assisting Passengers at Washington Dulles International Airport Since 1963
Travelers Aid at Washington Dulles International Airport assists passengers and members of the airport community. Our 14 information desks and mobile guide locations are staffed by a core group of dedicated volunteers who provide guidance to travelers, visitors and employees about the airport and the Washington metro area. Travelers Aid maintains an office with three full-time staff members at Dulles supporting the volunteer program.

Travelers Aid at Dulles Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority.

In 2019, over 400 TA volunteers assisted more than 1,388,000 travelers at Dulles. Travelers Aid/Dulles Airport is part of a network of 20 Travelers Aid transportation centers that includes airports, train stations and bus terminals. These programs work collaboratively with our network partners to ass

Population(s) Served


Assisting Travelers at Bradley International Airport Since 2018
Since October 2018, Travelers Aid operates the Information Center in Bradley International Airport’s Terminal A on the lower level, which is the baggage claim level. There are currently over 60 volunteers, who assisted over 230,000 passengers and guests in 2019, while staff assisted another 12,731 individuals. The Information Center’s current hours are from 8 a.m. to 8 p.m., seven days a week.

The Bradley International Airport (BDL) Travelers Aid International program and its services are funded by the Connecticut Airport Authority (CAA). Travelers Aid assists passengers who may experience problems such as flight delays, ground transportation issues and lost luggage. Our Information Center is staffed by a core group of dedicated volunteers who can guide travelers with answers to any questions about the airport or the Greater Hartford or Greater Springfield metro areas.

Population(s) Served

Assisting Passengers at Philadelphia International Since 2021
Travelers Aid at Philadelphia International Airport (PHL) assists passengers and members of the airport community. Our six information desks and mobile guide locations are staffed by a core group of dedicated volunteers who provide assistance to travelers, visitors and employees at the airport and in the Philadelphia metropolitan area. Travelers Aid maintains an office with three full-time staff members at PHL supporting the volunteer program.

Travelers Aid at Philadelphia International Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the city of Philadelphia and the Philadelphia Department of Commerce, Division of Aviation.

Travelers Aid PHL is part of a network of 21 Travelers Aid transportation centers that includes airports, train stations and bus terminals. These programs work collaboratively with our network partners to assist travelers experiencing unexp

Population(s) Served

Assisting Passengers at 30th Street Station Philadelphia Since 2006
Travelers Aid at the William H. Gray III 30th Street Station Philadelphia assists passengers and other individuals in the local community and from other geographic areas. Our information desk is staffed by dedicated volunteers who provide guidance to travelers, visitors and employees about the rail station and the Philadelphia metro area.

Through our network, nearly 2,000 Travelers Aid volunteers and professional staff members — and another 200 volunteers in Travelers Aid social agencies — assist more than 9.1 million airline passengers at 18 U.S. airports and more than 75,000 social service clients. These individuals include travelers, veterans, seniors, children and the homeless to get from a position of instability to one of stability.

Services Include
General information
Translation services
Shelter/social service referrals
Stranded traveler assistance

Population(s) Served

Travelers Aid at Reagan Washington National Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority. More than 150 volunteers provide customer service at each of our Information Desks. In 2021, the Reagan National program assisted more than 340,000 airport guests.

Our Mission
Our mission is “to manage, operate and provide travelers assistance services to the customers at Ronald Reagan Washington National Airport, including providing directions, information and general assistance regarding the airport, airlines, ground transportation, parking and the metropolitan Washington, D.C., area.” The Travelers Aid program at Reagan National began fulfilling this mission in 1941.

Services Include
Airport assistance
Hotel information
Directions
Tourism information
Local transportation information
Meet and Greet
Stranded traveler assistance

Population(s) Served
At-risk youth
Victims and oppressed people
At-risk youth
Victims and oppressed people
At-risk youth
Victims and oppressed people
At-risk youth
Victims and oppressed people
At-risk youth
Victims and oppressed people
At-risk youth
Victims and oppressed people
Families
At-risk youth
Victims and oppressed people
Families
At-risk youth
Victims and oppressed people
Families
At-risk youth
Victims and oppressed people
Families

Where we work

Awards

National Partnership Award 2006

National Organization on Disability

Independent Charities of America 2006

Best in America

Affiliations & memberships

National Assembly of Health and Human Service Organizations 1984

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Travelers Aid International, Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Travelers Aid International, Inc

Board of directors
as of 08/29/2022
SOURCE: Self-reported by organization
Board chair

Randall Brater

Arent Fox

Term: 2021 - 2022

Floyd Davis

Community Link

Richard DeiTos

Metropolitan Washington Airlines Committee

David P. Fleming

Retired Senior Counsel, Gannett Corp.

Jessica Lani Rich

Travelers Aid Honolulu

Randall Brater

Arent Fox

Bruce Collins

C-SPAN

David Sinski

Heartland Alliance

Kimberly Gibbs

Edelman

Tim Gillespie

Transportation Consultant

Tara Hamilton

Retired, Airport Public Relations Manager

Mollie Hester

Travelers Aid of Greater Birmingham

Jason Miller

Families Forward Philadelphia

Marcy Roke

Travelers Aid Society of San Diego

Rosemary Sheridan

Retired, American Public Transportation Association

Jeff Smythe

HOPE Atlanta

Chester Sobotka

Travelers Aid of the Inland Empire

Kathleen Baldwin

Travelers Aid International

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/29/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/29/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.