Christian Sharing Center, Inc.

AGENCY GOALSPROGRAMS:1. Continue to empower families through our Families in Crisis, LifeBuilder, and REACH programs to help them regain stability by assisting them with advocacy, wrap-around services, referrals through our network of collaborative partners, and emergency financial aid2. Continue to provide clothing, food, and household goods to offset family expenses3. Encourage clients to use our free professional services and increase their participation by 10%:      a. Mental health counseling for stress, anger, and anxiety that are at peak levels for families facing             economic upheaval      b. Career counseling for interview, resumes, job searches, training, and placement      c. Legal counseling and advice for legal issues      d. VITA income tax preparation services.4.Continue to offer our holiday food baskets, shoe gift cards, transportation assistance, and Amway nutritional and health products. DEVELOPMENT: 1. Continue to steward existing partnerships and develop new relationships for sponsors, donors, and foundations2. Continue to grow our volunteer base by engaging more families and faith-based groups for on-going onsite assistance, and employee teams for corporate-group “day of service” projects3. Continue with grant revenue to replace current non-restricted funding with direct programmatic funding from foundations and other corporate partners.THRIFT STORE/DONATION CENTER (DC):1.  Through sales and donations, continue to generate $1M+ in income and $2.25+M in received goods 2. Continue to excel in customer service to donating families at the donation door and shoppers at the thrift store3. Increase efficiency by equipping both the stores and the DC with additional volunteers to sort, price, test electronics, and stock the shelves and clothing racks with fresh inventory.HUMAN RESOURCES (HR):1. Provide HR support to staff and leadership to ensure continuation of agency culture and employee satisfaction2. Continue with all-hands staff meetings to keep all staff fully informed about The Sharing Center 3. Continue to focus on leasing units to services that are supportive of TSC’s mission and willing to be collaborative partners with our client services team.BOARD OF DIRECTORS:•Ensure efficient governance of TSC and Sharing Center Properties with legal compliance with all governing rules and regulations•Seek new ways for Board members expand their roles and responsibilities to ensure our sustainability.

TSC’s mission of strengthening families when they are financially vulnerable by preventing hunger and homelessness is accomplished through these important strategies:CASE MANAGEMENT AND CLIENT SERVICES PROGRAMS  • Continue to provide high quality compassionate and effective case management by maintaining client dignity through program standards• Seek out and schedule additional volunteers to assist in the Oasis and LifeBuilder programs• Continue to seek out and write formal collaborations, for example, for housing, childcare, medical care, dental care, and substance abuse help, bringing needed services on-site for added convenience to clients• Continue to seek funding for thebLifeBuilder program, building financial reserves to enable more housing and other emergency financial assistance• Research ability to offer after-hours emergency contact for potential/existing clients in need of law enforcement.FAITH-BASED RELATIONS  • Continue to grow and strengthen our alliances with local faith-based organizations (i.e. HAFA/Hands and Feet Alliance); hold meetings on campus to further support TSC• Keep faith-based communities engaged through food and goods drives, as well as newsletters and quarterly/non-asking letters thanking each group for their involvement; include a success story OR a successful volunteer project. VOLUNTEERS  • Continue to grow TSC’s Family Volunteer Night project• Engage more companies, faith communities, and organizations for volunteer opportunities • Continue emailing Volunteer newsletter to keep current volunteers engaged• Utilize online forms to engage more volunteers. GRANTS  • Continue to explore and identify potential relationships within Central Florida for corporate and foundation grant opportunities• Continue to explore and identify additional fundraising partners and grant opportunities through community connections, such as TSC volunteers and board connections• Continue to build a robust grants department to replace unrestricted money with programmatic funding, utilizing valuable unrestricted funding to cover administrative costs, build a reserve, start an endowment, etc. DEVELOPMENT & FUNDRAISING  • Continue to engage and steward individual, family, and corporate donors• Cultivate new major donors to increase cash revenue and financial gifts • Increase involvement in local and regional civic groups, Chambers of Commerce, etc  • Develop communication plans for donor outreach that directly support marketing plan strategies • Establish goal for fundraising at 10% of cash budget• Explore additional fundraising partners through community connections, such as using volunteers as a vehicle to inquire about and receive grant invitations• Conduct annual winter (Christmas) and summer direct mail fundraising campaigns.NEW BUSINESS, PROFESSIONAL, AND CIVIC PARTNERS  • Encourage use of TSC conference space by outside agencies to grow awareness of TSC programs.

Since 1986, TSC has continued to ensure that our assistance is compassionate, sustainable, and effective. From our client services’ programs to our thrift store to our homeless drop-in resource center, we are continually raising our standards of care, while maintaining our ideology of dignity and respect. UNIQUE OPERATIONS: 1. TSC operates Seminole County’s only homeless drop-in resource center, providing showers, haircuts, laundry services, food, mental health counseling, and case management for our homeless clients.2. TSC operates the largest FREE food pantry in the county, as well as stocking/managing the free food pantry at Seminole County’s Health Department. 3. Our case manager programs go far beyond what other agencies do to help prevent homelessness. We are able to accept more low-income families who are turned away from other agencies because our large donor base and thrift store revenue allow financial flexibility. Furthermore, our clients understand that we will advocate for them throughout their journey, providing individual care and resources.4. No other nonprofit operates an agency that annually outreaches $3M+ with a wide array of free services.FY 2018-2019 RESOURCES-EXTERNAL/DONATIONS: TSC received donations of over $1.3M/cash and $3M/in-kind--enabling TSC to continue operations, independent of government or foundation grants. As the majority of our funding is unrestricted, case managers have the flexibility to help clients with fewer restrictions placed by funders.RESOURCES-EXTERNAL/PROPERTY: TSC owns the Fairmont Plaza, where we occupy 70% of 36,050 SF of our property; rental income from the remaining 30% helps offset our expenses and provides sustainability.RESOURCES-INTERNAL/STAFF: Our case managers have over 90 years of combined experience, giving clients the most comprehensive service available in the area. CLIENT ACCESSIBILITY: Our campus conveniently creates a “one-stop” central location for clients because many of our community partners are either tenants or maintain a part-time/free office on campus. Their services include support for sexual assault, medical services, substance abuse, mental health counseling, tax preparation, legal assistance, employment assistance/placement, and food stamps assistance.CONNECTIONS: TSC staff and board have strong community ties, building and stewarding relationships as well as garnering support from faith-based groups, businesses, civic groups, chambers of commerce, schools, local governments, other agencies, and more.LONGEVITY: TSC has been in Seminole County for 34 years, building a reputation as the lead organization for preventing hunger and homelessness in our community. VOLUNTEERS: Over 60 weekly/regularly-scheduled, enthusiastic volunteers work in our stores, the distribution center, and the food pantry as well as group volunteers from businesses who want to donate a day of service. Last fiscal year, over 1,700 people donated over 46,000 hours to help our clients remain stable.

Our long-term goal, to eliminate homelessness for at-risk/chronically homeless households through prevention and stabilization, is achievable through case management, in-kind resources, and financial assistance. These  elements can prevent a family’s decline into homelessness. ACCOMPLISHMENTS Case managers address client barriers and challenges faced daily: low levels of education, lack of financial understanding and goals, lack of childcare, language barriers, no employment or underemployment, and lack of proper priorities regarding family needs. Our programs offer distinct solutions to help with these barriers by:•Preventing homelessness by assisting families with rapid re-housing and/or expenses that would otherwise prevent housing stability•Providing wrap-a-round services (mental health counseling, legal counseling childcare referrals, employment counseling/training/placement,etc.) to further reduce a risk of homelessness•Providing a drop-in resource center to chronically homeless individuals and families that can address their immediate hygienic, employment, and case management needs•Providing our FIC program to keep families housed through food assistance, in-kind resources, and case management help •Using our REACH and LifeBuilder programs to keep families with children stable and housed through case management, food assistance, in-kind resources, free collaborative partner professional services, and emergency financial assistance•Helping our clients understand that they are not alone and that TSC is there for support and help throughout their journey.LESSONS LEARNED Through our decades of working with at-risk and homeless families, TSC case managers have refined our program tools to better fit our clients' needs. Case managers now:•Perform a more rigorous screening program and assistance screening for our applicant families•Allow clients sufficient time to make progress on their individual goals before making a determination of success or failure•Use HUD’s HMIS database system to eliminate duplication of services•Maintain flexibility with program funding to better address individual family circumstances•Insist on family meetings and workshop participation•Assist coordinating affordable housing for families with multiple evictions and for ex-felons.LARGEST EXISTING OBSTACLE TSC’s lacks sufficient funding to truly impact and halt a family's decline. For our low-income client families who exist on the edge of financial ruin, the smallest financial upset can become catastrophic, often setting forcing them to choose between food for their children or fuel for their work vehicle. One auto accident or one major illness is enough to put a family at risk for losing their home and becomes even more apparent when we cannot place a family in permanent housing due to Central Florida's low inventory of safe and affordable housing. Funding financial support mechanisms is the key to overcoming poverty and homelessness.