Habitat for Humanity Greater Orlando & Osceola County
Building Homes, Changing Lives
Programs and results
What we aim to solve
It is so difficult to find housing stability in Florida, which is now the hardest state in the U.S. to find affordable housing. 1 in 2 families in Central Florida are rent-burdened or severely rent-burdened, paying 50% or more of their income on housing. Rents and home prices are at an all-time high. Meanwhile, our region's median hourly wage is the lowest among the top 50 metros. More and more families are experiencing precarious housing and frequent moves to chase lower rents; substandard and unsafe housing; educational deficits from children changing schools; and lapsing health from unsafe living conditions and little money for medical care. Homeownership and safer communities create jobs, revitalize neighborhoods, attract employers, increase consumer spending and government revenues, and lower the risk of foreclosure, all while bringing transformative benefits to families.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Affordable Homeownership
We meet the critical need for safe, affordable housing and financial stability with generational impacts on families. To do this, we build new, accessible, energy efficient homes for low-moderate income individuals and families. Our community's essential workers can purchase our homes through affordable mortgage packages of no more than 30% of household income and nominal down payments.
Habitat homebuyers complete homeownership and financial education classes and contribute “sweat equity” by working on a build site or other activities for special needs.
A brand new home that needs little to no maintenance for years, at a cost that's better than rent, means our first-time homeowner families are set to experience all the benefits of homeownership: improved financial and housing stability, and better health, educational, and early childhood development outcomes.
Financial Education and Mentoring
All of our prospective homeowners must complete homeowner and financial education classes. Classes focus on financial literacy, home maintenance, fire safety, personal and identity security, foreclosure prevention, predatory lending, homeowner associations, credit counseling, and other essential topics. The knowledge and skills homebuyers gain through their participation in these classes provide a foundation for success in managing the responsibilities of homeownership.
Our financial mentoring program helps potential first-time homebuyers address financial challenges that are barriers to good credit and homeownership. We work with eligible applicants for up to 12 months to improve their financial status and qualify for homeownership. Improved credit scores provide access to better credit terms, insurance rates, and even job opportunities.
Preserving Low Income Homes
We make sure families and elderly persons can remain safe and sound in their own homes by providing major repairs to low income owner-occupied homes.
Most of these homes are owned by seniors, persons with disabling conditions, and veterans. We provide full roof replacements and major rehabs or rebuilds on homes that pose safety risks to their occupants or are in danger of being condemned. Our work helps folks keep their homes and remain safe and secure in them.
Where we work
Awards
Best Places to Work 2022
Orlando Business Journal
Neighborhood Builders Award 2020
Bank of America Charitable Foundation
Spirit of Engagement Award 2019
I4 Business Magazine
President & CEO, Catherine Steck McManus, Women of the Year 2019
Orlando Magazine
Women of the Year 2018
Orlando Magazine
Affiliations & memberships
U.S Department of Housing and Urban Development 2011
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of people in the area with access to affordable housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This includes the number of household members who benefitted from new homes, critical repairs, or financial education and mentoring which leads to improved credit scores.
Number of houses built
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
Affordable Homeownership
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of homes preserved through repairs and modifications
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
Preserving Low Income Homes
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Number of preserved homes for low income families at risk of losing their homes and for low income persons with disabling conditions.
Number of groups/individuals benefiting from tools/resources/education materials provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Number of household members who benefitted from brief assistance, resources, and referrals.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Affordable, good quality, energy efficient homeownership opens the doors of opportunity for all to build wealth, access better credit terms, afford higher education, live healthier and safer, foster healthier childhood development and positive civic engagement, and pass along wealth and a better quality of life to future generations.
Habitat Orlando & Osceola hopes to accomplish the following goals through each of our programs:
Goal #1: To build and repair homes that provide safety and permanent housing stability during COVID-19 and to promote prosperity for generations to come.
Goal #2: To increase the number of individuals in Central Florida who gain improvements in health, save on energy costs, build their savings, advance their education, and make more forward-looking choices.
Goal #3: Increase financial literacy and prepare families for successful and sustainable homeownership.
What are the organization's key strategies for making this happen?
Habitat Orlando & Osceola's strategic approach is a four-pronged set of principles to expand opportunities for underserved people to achieve permanent homeownership. These principles are: 1) A business viewpoint that emphasizes financial stability, innovation, and growth; 2) An elevated and deeply informed view of our community's needs; 3) A clear, compassionate vision of how to meet them; 4) Leadership roles in the community to achieve it.
Some builders of affordable housing are motivated by profit and not by meeting community needs or reversing pervasive inequities. Conversely, some builders are guided by compassionate values but at times do not make business decisions that lead to growth. As an organization, we know that thinking big is the only way to meet our community's housing needs. At the same time, we provide the best quality home construction and repair products, along with caring, responsive service to our clients.
This strategic approach and regional leadership are changing the landscape of our community to make homeownership, in real terms, affordable, equitable, and abundant.
What are the organization's capabilities for doing this?
Since 1986, we have served more than 4,500 men, women and children. Because of our success, in 2018 Habitat for Humanity International chose us to serve Osceola County as well as most of Orange County. Over the last five years, we’ve built an average of 30 new homes each year and repaired or modified an average of 80 homes per year, ranking us in the top 10 of all Habitats in the U.S. Habitat Orlando & Osceola has increased its affordable housing advocacy, subject matter expertise contributions, collaborations, new construction, and home preservation productivity by 900% compared to the previous decade.
Our Board of Directors are leaders in our community from a variety of professional disciplines. They meet bi-monthly and regularly hold special committee meetings. Catherine Steck McManus, President & CEO, along with our staff have a combined 100+ years of experience in construction, finance, development, and non-profit leadership.
Guided by the strong vision of our President and Board of Directors, Habitat Orlando & Osceola continues to be a sustainable organization with the capacity to accomplish its goals and attain growth as we meet our community's crucial need for affordable housing.
Our Board consists of individuals who are leaders in our community from a variety of professional disciplines. They meet bi-monthly and regularly hold special committee meetings. Catherine Steck McManus, President & CEO, along with our Executive Leadership Team and staff have a combined 100+ years of experience in construction, finance, development, and non-profit leadership. Our operational standards include extensive written policies and procedures, data management and reporting systems, and organizational and process controls. As trusted leaders in Central Florida for quality home construction and program services, these standards are safeguarded by local, state and federal government oversight along with that of private/corporate grantors.
Our CEO Catherine Steck McManus has increased productivity and become a driving force in the community: In 2019, the Mayor of Orange County appointed her to a special task force which in 2020 produced the first Orange County "Housing for All 10-Year Plan." In 2020 she was appointed to the Board of the Central Florida Regional Housing Trust; named a trustee of Greater Orlando Builders Association; and elected to Habitat for Humanity International's U.S. Council - one of only 20 CEO's from more than 1,100 affiliates. McManus also serves on the Habitat Florida State Support Organization's Vision 2030 Task Force. Senior staff serve on City of Orlando and Orange County Housing Committees.
What have they accomplished so far and what's next?
Thanks to our incredible construction team, the hard work of volunteers, and the generous support of donors, significant positive impacts were achieved for hardworking families our community in our 2021-2022 fiscal year.
- Formally launched our Financial Mentoring Program.
- Began the process of becoming a HUD-certified housing counseling agency.
- 62 individuals paid down debt, increased savings, and improved their credit scores through our financial mentoring program.
- 41 individuals learned financial literacy and homeownership sustainability knowledge and skills by attending our HabitatU classes.
- 20 families successfully purchased new, energy-efficient single-family homes in our Silver Pines Pointe and Juniper Bend communities.
- 9 non-Habitat homes received critical repairs to enable low-income seniors and families to stay safe in their own homes.
- 7 families paid off their Habitat homes in full
In Progress & Completed Housing Developments:
• Holden Heights, 19 single-family homes in progress, completion in 2024
• Silver Pines Pointe, 58 single-family homes in progress, completion in 2024.
• Juniper Bend, 10 single-family homes completed in 2021.
• Arbor Bend, 34 single-family homes completed in 2021.
• Butler’s Preserve, 59 single-family homes completed in 2017.
• Staghorn Villas, 58 townhomes completed in 2013.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
The people we serve are low-moderate income individuals and families. All applications are treated equally, without regard for demographic status for the purposes of approvals for services, as is required by fair housing laws. We do collect demographic information about clients after their approval for services. They are predominantly single, Black/African American women and children; however, most demographic categories are reflected in the clients we have served.
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How is your organization collecting feedback from the people you serve?
SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
As a result of survey feedback we received regarding Hurricane Ian and the new needs facing our community, we implemented projects to help households recover. We began a financial literacy and homeownership mentoring program. Trained volunteer mentors work with clients virtually to help them for up to 12 months to qualify for homeownership, raise credit scores, pay down debt, save money and other beneficial financial activities and habits. We also responded to clients' requests to provide more virtual orientations, trainings and workshops.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We offer incentives for feedback. It is still difficult to get historical feedback.,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Habitat for Humanity Greater Orlando & Osceola County
Board of directorsas of 02/24/2023
Mr. Pete Barr, Jr.
&Barr
Term: 2020 - 2025
Janice Abrew-Coriano
Rosen Hotels & Resorts
Catherine McManus
Habitat for Humanity Greater Orlando & Osceola County
Pete Barr
&Barr
Jeff Bittenbinder
Ravago Americas
Keith Lovett
Home Wise Realty Group
Rita McCauley
Grosvenor Services
Tom Harbert
Mateer Harbert
Bud Kirk
Rumberger Kirk
Jennifer Carroll
Community Volunteer
Paul Lartonoix
University of Central Florida
Tiffany Homler Hawkins
Lynx
Lennie Arnold
Chastain Skillman
Chevalier Lovett
Florida Rising
Chris Rollins
Williams Company Management Group
Cliff Long
Orlando Regional REALTOR Association
George Huddleston
Catalyst Design Group
Janice Abrew-Coriano
Rosen Hotels & Resorts
LaShawnda K. Jackson
RumbergerKirk
Ohme Entin
Orlando Health ORMC
Paul Sohl
Florida High Tech Corridor
Reggie White
Northrop Grumman
Robert Stuart, Jr.
GrayRobinson, P.A.
Michelle Chandler
SchenkelShultz Architecture
Patti Johnson
Mitsubishi Power Americas
Glen Gilzean
Central Florida Urban League
Michael Loulan
Orlando Magic
Trisha Engler
Universal Orlando
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 01/27/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.