The Hope for Families Center, Inc.
Changing Lives One Family at a Time
Programs and results
What we aim to solve
The Hope for Families Center is working to address the problem of family homelessness along the Treasure Coast. Point in Time data report for 2020 indicates that in three counties along the Treasure Coast, 1021 adults were homeless and 358 children. By providing safe, clean shelter, food and access to support services, The Hope for Families Center seeks to reduce the number of homeless families along the Treasure Coast and assist families to gain access to permanent housing and self-sufficiency.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Emergency Shelter
Emergency Housing for up to 90 days, with two 90 day extension based upon progress toward goals and need.
Children's Program
In accordance with the McKinney -Vento Act of 1987, HFC identifies areas of needs and is instrumental in assisting with placement in schools. We monitor progress in school and make arrangements for additional support if required.
Additionally, HFC facilitates participation in
extra curricular activities
The Emergency Shelter Program
The Hope for Families Center, serving up to 21 homeless families with children under 18 for 27 years, is the largest shelter in Indian River County. We focus on a program that is designed to provide families with the first step out of homelessness through a participatory service model based on the "hand up" concept of social services. Motivated parents must pass background and drug/alcohol tests and provide mandatory documentation for their children. Each family is assigned a 100 sq. ft. room and share bathing, laundry, dining and family room. We provide a clean, safe place to live with 3 meals a day. Case managers assist parents to find employment, develop a budget, save money, move into permanent housing and enroll children in school, after school/school break enrichment activities or daycare. On average, 64% of residents are children. We follow all who successfully move into housing for 6 months. In 2017-18, 83 heads of household were employed. Sixty-two percent of families successfully moved into permanent housing and 236 children were enrolled in school or daycare. The average stay for a family is 90 days. Up to two 90-day extensions can be provided for each family based on individual evaluation. Program staff meets on a weekly basis to review each family's case to ensure that progress is made toward financial stability goals and to provide holistic case management that navigates families to services in the community to stabilize their lives.
The Shelter Program
The Hope for Families Center, serving up to 21 homeless families with children under 18 for 27 years, is the largest shelter in Indian River County. We focus on a program that is designed to provide families with the first step out of homelessness through a participatory service model based on the "hand up" concept of social services. Motivated parents must pass background and drug/alcohol tests and provide mandatory documentation for their children. Each family is assigned a 100 sq. ft. room and share bathing, laundry, dining and family room. We provide a clean, safe place to live with 3 meals a day. Case managers assist parents to find employment, develop a budget, save money, move into permanent housing and enroll children in school, after school/school break enrichment activities or daycare. On average, 64% of residents are children. We follow all who successfully move into housing for 6 months. In 2017-18, 83 heads of household were employed. Sixty-two percent of families successfully moved into permanent housing and 236 children were enrolled in school or daycare. The average stay for a family is 90 days. Up to two 90-day extensions can be provided for each family based on individual evaluation. Program staff meets on a weekly basis to review each family's case to ensure that progress is made toward financial stability goals and to provide holistic case management that navigates families to services in the community to stabilize their lives.
Where we work
Awards
Agency Excellence Award 2009
United Way of Indian River County
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of service recipients who are employed
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
The Shelter Program
Type of Metric
Context - describing the issue we work on
Direction of Success
Holding steady
Context Notes
These metrics represent the number of adults, or heads of household, who became employed while at the shelter during fiscal year.
Number of children and youth who have received access to stable housing
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Holding steady
Context Notes
Number of children moved into permanent housing during FY19-20 reflects reduced number of families served during Covid shelter in place requirements.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
HFC serves 3 meals per day 365 days per year for an average of 73 residents during the 2016 year.
Number of program participants who obtain a job within 3 months of program completion
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Increasing
Context Notes
91% of unemployed adults who entered program exited the program as employed
Number of families who save enough income for two months rent
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Decreasing
Context Notes
FY19-20 shows a reduction because of the loss of jobs during the Covid crisis.
Number of families who complete and maintain a personal budget
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Holding steady
Context Notes
FY19-20 reflects 73% of families that developed a working budget. Reduced number of families served because of the Covid shelter in place.
Number of households that obtain/retain permanent housing for at least 6 months
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Holding steady
Context Notes
62 families moved into permanent housing representing 72% of families served in FY 2019-20. After learning more about managing Covid HFC increased the intake of new clients and have been successful
Average length of stay (in days)
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Context - describing the issue we work on
Direction of Success
Decreasing
Number of emergency meals provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Emergency Shelter
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
HFC offers three meals a day 365 days per year. Due to COVID we reduced number of families at the shelter in 2020 but have gradually opened up more rooms to take in more clients
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The goal of The Hope for Families Center is to reduce the number of families who are homeless in the counties of Indian River, St. Lucie and Martin. By assisting clients to secure employment and putting money into savings, the goal is to help homeless families secure permanent housing as quickly as possible.
What are the organization's key strategies for making this happen?
Clients attend classes provided by Career Source, which assist them in resume writing and securing employment. Residents are connected with other outside community partner agencies to assist them in job skill development, health needs, and other services based on individual need. Case managers assist clients with financial goal development as well as creating and maintaining a workable budget. Once employed, clients open a savings account and put away 75% of their net income. When they have at least three months of stable employment and have saved two months rent, they are connected with the Treasure Coast Homeless Services Council in order to secure permanent housing.
What are the organization's capabilities for doing this?
Our organization is staffed with qualified case management personnel who monitor each family's progress toward goal attainment. Resident support staff are available 24 hours per day, 365 days per year.
What have they accomplished so far and what's next?
In our 2019 - 2020 fiscal year, The Hope for Families Center housed 302 residents. Ninety - six were adults, and 203 were children. Seventy-nine percent came from Indian River County, 18% from St. Lucie County and 3% from Martin County.
83% of clients secured employment
80% of clients opened savings accounts
73% completed financial literacy and created a working budget
72% built up enough savings to secure permanent housing
The goal for 2020 - 2021 is to increase numbers for clients who adhere to their budget and build up enough savings to get them back on their feet
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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With whom is the organization sharing feedback?
Our staff, Our board, Our funders,
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,
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What challenges does the organization face when collecting feedback?
The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
The Hope for Families Center, Inc.
Board of directorsas of 2/4/2022
Dr WILLIAM COONEY
Pro Sports
Term: 2015 - 2022
Mr. Charles Cunningham
William COONEY
Orthopedic Surgeon, Pro Sports
BRUCE ALBRO
Charles Cunningham
KEVIN MADDEN
William Schmitt
George Collins
Vero Law
Richard Tompkins
Mayo Clinic
Dorothy Reiser
David Johnson
Northern Trust
Ralph Turner
Cleveland Clinic
Melissa Weaver
Northern Trust
Sandra Divine
Divine's Animal Hospital
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/22/2019GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.