PLATINUM2024

OPERATION NEW HOPE

Second Chances Matter

Jacksonville, FL   |  www.operationnewhope.org

Mission

Operation New Hope provides support, life and job skills training for people with a history of involvement with the criminal justice system, and places them in employment that offers a sustainable quality of life.

Ruling year info

1999

President and CEO

Mr. Reggie Fullwood

Main address

1830 North Main Street

Jacksonville, FL 32206 USA

Show more contact info

EIN

59-3590360

NTEE code info

Employment Procurement Assistance and Job Training (J20)

Rehabilitation Services for Offenders (I40)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

People returning from incarceration face a multitude of barriers. Employment, transportation, and housing are three of the greatest obstacles, and without these stabilizing factors, people are less connected to their communities and therefore, far more likely to re-offend and return to incarceration. Without successful reentry programs like Ready4Work, communities experience higher rates of crime, unemployment, and recidivism, which are all drains on the local tax base and overall economy. Our Ready4Work program is designed to: • Deliver wrap around services that support people affected by the criminal justice system to break the cycle of poverty and incarceration, • Provide training in relevant, career-pathway skills to meet the needs of modern industry, • Promote second chance hiring practices to make good on diversity, equity, and inclusion goals, • Prepare employers to receive workers from this community and challenge stigmas.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Ready4Work

We created a program to address the concerns, and expectations surrounding employing the formerly incarcerated. Implementing a 4-pronged approach (case management and mental health, supportive services, job training, and job placement assistance), our Ready4Work reentry program ensures each client succeeds at reconnecting to the workforce, their families, and community. We build stronger communities for formerly incarcerated people by creating opportunities through strategic partnerships with faith-based organizations, local businesses, community partners, and the judicial system. The success of the program is evident in the transformation stories of our clients, enhanced hiring practices for employment partners, healthier communities and families, and better public safety. Our recidivism rate illustrates the success and cost-savings of our program. The Florida Department of Corrections reports a 3-year recidivism rate of 24.5%, our recidivism rate for the same cohort is 8.64%.

Population(s) Served
Incarcerated people
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Incarcerated people, Adults

Related Program

Ready4Work

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

*2020 program enrollment was significantly impacted by state-wide COVID-19 closures

Number of clients placed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Incarcerated people

Related Program

Ready4Work

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

*In 2020, we connected 281 clients with work & re-employed an additional 89 clients who lost their job due to COVID-19 *2020 was significantly impacted by state-wide COVID-19 closures

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Incarcerated people

Related Program

Ready4Work

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

*2020 program graduations were significantly impacted by state-wide COVID-19 closures.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our organization's goals are to serve more returning citizens, be the leader in virtual delivery of re-entry services, develop a statewide network of re-entry supports with 2-4 full Ready4Work sites, virtual tools,
and a partner network, and develop a longer-term focus on regional growth.

To address the critical needs of the thousands of people who return home every month from Floridas jails and prisons, Operation New Hope has created a strategic plan that expands our programs to additional locations to build a Statewide Reentry Network. Our reentry programs provide support, training, and motivation to people impacted by the justice system, reducing recidivism and facilitating successful reintegration.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

OPERATION NEW HOPE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

OPERATION NEW HOPE

Board of directors
as of 01/17/2024
SOURCE: Self-reported by organization
Board chair

Mr. Coley Jones

Kin Cannon

Scott Coble

Josh Martino

Coral Messina

Karen Holt

Allison DeFoor

Coley Jones

Charlotte Smith

Monte Richardson

Chester Spellman

Harold Craw

Stephen Colson

Lori Smith

Walette Stanford

Terri Wall

Kevin Gay

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 1/17/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/27/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.