SILVER2024

COVINGTON LADIES HOME, INC. dba Victorian at Riverside

A Legacy of Compassionate Care

aka Victorian at Riverside   |   Covington, KY   |  www.VictorianAtRiverside.org

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Mission

The Victorian at Riverside exclusively serves older adults by providing assisted living and memory care in a community-based and homelike environment. Its purpose is to assist with basic care needs in a manner that respects the individuals dignity, maximizes independent functioning, and encourages continued social contacts.

Ruling year info

1941

CEO

Ms. Carrie VanDerzee

Main address

702 Garrard St

Covington, KY 41011 USA

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EIN

61-0461759

NTEE code info

Group Home (Long Term (P73)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Older adults need personal care and memory care so that they can live a meaningful life with as much independence as possible, avoiding hospitalizations and admission to a nursing home. We fill a critical need in the region's safety net for older adults who are no longer independent to live alone. Some of our residents have suffered neglect, financial exploitation, or physical and cognitive decline. With the aging of the Baby Boom generation, more seniors will need quality, affordable housing, personal care, and memory care.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Assisted living and memory care for seniors

Founded in 1886, the Victorian at Riverside is an independent assisted-living home where seniors live in an atmosphere of quiet dignity and individual respect, security, and care.  Licensed by the Commonwealth of Kentucky, the home provides continuous supervision of residents, basic health and health-related services, personal-care services, residential-care services, memory care services, and social and recreational activities.

Population(s) Served
People with hearing impairments
People with other disabilities
People with physical disabilities
People with vision impairments
Seniors

Where we work

Awards

Covington Business Excellence Award 2015

City of Covington

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of residents we serve

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Assisted living and memory care for seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Census decline 2019: demolish the 1968 annex for construction of new wing. Census decline 2020: limit census to maintain social distance due to Covid-19. Census increase 2023: open new memory unit

Number of residents with "no unexplained weight loss"

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Assisted living and memory care for seniors

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

Residents maintenance of healthy weight with no insidious weight loss is an overall indicator of health that reflects the quality of care. Higher numbers are better.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal 1. Provide a safe and comfortable environment focused on maintaining the personal independence and intellectual and psychosocial wellbeing of seniors.

Goal 2. Create and maintain beneficial partnerships within the community to expand resources available to the Victorian at Riverside.

Goal 3. Develop and execute a viable, long-range financial model to support our mission.

Goal 4. Implement evaluation strategies to ensure continuing relevance to changing demographics and community needs.

Goal 1.
Provide a safe and comfortable environment focused on maintaining the personal independence and intellectual and psychosocial wellbeing of seniors.

Licensed by the Commonwealth of Kentucky, we operate a “personal care home,” providing continuous supervision of residents, basic health and health-related services, personal-care services, residential-care services, and social and recreational activities. In Kentucky, this defines an intermediate level of care between the non-medical, “assisted living” model of care, and licensed, skilled nursing that a hospital or a nursing home would provide. We provide special memory care services for seniors living with dementia and other brain disorders.


Goal 2.
Create and maintain beneficial partnerships within the community to expand resources available to Victorian at Riverside.

In 2019, we accomplished the following:

- Collaborated with more than two dozen community partners to improve health or provide social enrichment opportunities.

- Logged 1395 volunteer hours.

- Received a total of $70,482 in program support from 18 corporate, municipal, and foundation funders, as well as $18,300 in gifts from 30 individual donors.


Goal 3.
Develop and execute a viable, long-range financial model to support our mission.

Our neighborhood, the Historic Licking Riverside District, is on the National Register of Historic Places. Our beautiful mansion was built for us in 1894 expressly to care for elderly women. Well maintained and cheerful, our facility provides each resident a private room with space for personal furnishings.

But future residents expect modern amenities such as private bathrooms, communal gathering areas, and safe outdoor spaces, as well as wheelchair accessibility. We are constructing a new care wing, attached to our historic building, which will address the health needs, privacy, and dignity of our residents. This new wing will increase our capacity to serve, providing rooms for 40 residents. The amenities we offer will enable us to charge a competitive market rate. A mix of private pay to subsidized pay will generate the income needed to operate our nonprofit, fulfilling our mission to serving seniors in need. We have rebranded the new wing as the Victorian at Riverside, reflecting our legacy in the community, but legally we remain the Covington Ladies Home.


Goal 4.
Implement evaluation strategies to ensure continuing relevance to changing demographics and community needs.

In 2013, our board of directors began exploring the possibility of facility renovation, or building anew. We then hired outside firms to conduct market and feasibility studies. In 2018 our project to build a new care wing , attached to our historic building, received a Certificate of Need from the Kentucky Cabinet for Health and Family Services. Construction began in 2019 and opened in July 2021.

1. We own the land on which we build.

2. We have financed this $5.75 million expansion by raising $1.3 million in community support; self-financing $1 million through the federal PACE program supporting energy-efficient improvements to residential housing; and withdrawing funds from our endowment that had been established to subsidize the care of the residents.

We have funded this $5.75 million expansion by raising $1.3 million in community support; self-financing $1 million through the federal PACE program supporting energy-efficient improvements to residential housing; and withdrawing funds from our endowment that had been established to subsidize the care of the residents.

Construction began in October 2019, continued despite the pandemic, and opened in July 2021, when the upstairs dormitories closed in the old building and the current residents moved to their new rooms next door.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

COVINGTON LADIES HOME, INC. dba Victorian at Riverside
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

COVINGTON LADIES HOME, INC. dba Victorian at Riverside

Board of directors
as of 01/29/2024
SOURCE: Self-reported by organization
Board chair

Mr. Ron Padgett

Pivot Realty

Term: 2023 - 2025

Nicholas Hawthorne, C.P.A.

Fifth Third Bank

Angie Wurtenberger, C.P.A.

Brixey & Meyer, CPAs

Marisa McNee

VP Client Relations, Frakture Inc.

Ron Washington

Covington City Commissioner

Sabrina Smith

Finance and Operations Director, Big Brothers Big Sisters of Greater Cincinnati

Chanda Calentine

Economic Development Director and Events Coordinator City of Fort Thomas, KY

Ryan Dowdy

Attorney Ryan Dowdy Law Office

Kareem Simpson

Director of Fatherhood Northern KY Community Action Committee

Cynthia Cole

Development and Communications Director Legal Aid Society of Greater Cincinnati

Patricia Hakes

Westin Cincinnati (retired)

Doug Jones

Partner JSB Attorneys

Andrew Campbell

Education Specialist Cincinnati and Hamilton County Public Library

Lee Bledsoe

Realtor, Pivot Realty

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/15/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

Race & ethnicity

Gender identity

No data

Transgender Identity

No data

Sexual orientation

Disability

No data

Equity strategies

Last updated: 01/13/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.