Chattanooga Goodwill Industries, Inc.

Donate. Shop. Change a Life.

aka Goodwill Industries of Chattanooga   |   Chattanooga, TN   |


We change lives through the power of work!

Ruling year info


President and CEO

Mrs. Gena R. Weldon

Main address

3500 Dodds Ave

Chattanooga, TN 37407 USA

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NTEE code info

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Thrift Shops (P29)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We believe every person, regardless of ability, situation or background, has the right to reach their fullest potential. For nearly 100 years our Goodwill has been providing people in the 23 counties we serve with a hand up through customized training and services to help people find and keep jobs that provide purpose, pride and dignity.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Goodwill Thrift Stores and Donation Centers

Goodwill Attended Donation Centers and Retail Stores - provide the reuse and recycling of low-cost clothing, household goods and furniture. By donating and shopping, individuals help provide funding for workforce training programs and other support services for people with barriers to employment.

Population(s) Served
Homeless people
Low-income people
Working poor
Unemployed people

Goodwill Industries is one of the world’s largest and most successful providers of employment and training services for people with disabilities and other disadvantages. Our comprehensive vocational evaluation assesses each client’s aptitudes, interests and abilities and then we work with each individual to build a vocational plan that will ultimately lead to employment. While in training with a job coach, individuals work in structured, temporary positions to improve job skills, work behaviors and soft skills. This training environment ensures that participants can address challenges and continue to build strengths before entering the workforce with the assistance of our placement services.

Population(s) Served

Senior Community Service Employment Program (SCSEP) – provides lower-income, older workers the chance to join or re-enter the workforce. Skills and abilities are assessed and individuals are then placed in a short-term position with a nonprofit organization or public agency. Participants acquire valuable experience and skills while having the opportunity to work in a professional environment.

Seniors must have incomes below 125% of the federal poverty level to participate.

Following the short-term paid phase of employment, Goodwill helps the participant find a permanent job.

Population(s) Served

Where we work


CARF 2021

Affiliations & memberships

Goodwill Industries International, Inc. 1923

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Program participant satisfaction rating

This metric is no longer tracked.
Totals By Year
Population(s) Served

Low-income people, Working poor

Related Program

Workforce Development

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes


Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goodwill programs strengthen communities and families and promote independence and dignity for the people who need it most. We provide on the job training to persons with disabilities and other barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. Education, career services, job placement opportunities and post-employment support are all aimed at helping people find and keep good jobs.

Individuals can achieve greater levels of self-sufficiency and economic success through Goodwill's family strengthening and workforce development services

Community Engagement: Collaborate to achieve greater impact
Grow strategic community partnerships that align with our mission
Implement a customizable mission services model that accelerates individual and community opportunities

Continuous Improvement: Operate in the most efficient, effective and productive way
Create a system of training and development
Foster a culture of innovation
Adopt a mindset of continuous improvement and evolution

Goodwill Culture: Recruit and engage a mission-inspired team
Become an employer and provider of choice
Integrate mission services in all areas of our organization
Embrace organizational mission, vision, values and guiding principles

Financial Stability:
Build strong financial resources to maximize mission impact
Grow philanthropic opportunities

For nearly a century we’ve been in the business of providing a hand up, not a handout, to people who face a variety of barriers to employment. Our timeless mission remains the same, but the landscape has changed, and now we are acting on a bold new vision.

Goodwill Industries of the Greater Chattanooga Area has committed to doubling the resources and impact of our organization by the year 2030. By doing so, we will be able to achieve our strategic objective to be a premier leader in workforce development in the communities we serve.

We've recently purchased a new location, which we are calling our Opportunity Campus. With more space and in collaboration with like-minded community partners, we can meet people where they are, whatever their needs may be.

This new space puts us in the perfect position to be able to capitalize on opportunities that will benefit both the individuals and the communities we serve.

In the past two years more than 800 participants have received employment and training services, job trainees contributed more than 100,000 hours to worthy nonprofit agencies in our community, and 82% of trainees were able to secure a job in the past year. Additionally, more than 9 million pounds of goods were kept out of local landfills.

Through increasing sales of donated goods, securing corporate and government grants, we've been able to lay the foundation for even greater mission success with the purchase of a new facility that will enable us to enhance mission services.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The working poor, unemployed or underemployed. People who face barriers to work.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In February 2020, Chattanooga Goodwill received feedback from Tech Goes Home Chattanooga that the online digital skills training program we offered was not practical for individuals with limited or no technology use history. Especially for low income, older adults. A covid-safe plan was briefed to the CEO to offer an in-person digital skills training in partnership with Tech Goes Home at a Chattanooga Goodwill facility. The CEO fully supported and the training began in April. We were able to serve 23 participants in this program. Each received 15 hours of training. At the conclusion of the program, Tech Goes Home gifted each with a Chromebook.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Asking for feedback helps us to ensure we are delivering services that are needed in the communities we serve. It allows us to be able to communicate what services we are capable of providing and tweaking those services to what is most needed.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time,


Chattanooga Goodwill Industries, Inc.

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Chattanooga Goodwill Industries, Inc.

Board of directors
as of 2/8/2022
SOURCE: Self-reported by organization
Board chair

Jere Young

EPB (retiree)

Term: 2021 - 2021

Glenn Czarnecki

Dexter Cantelou

Steve Perry

Mike Fillauer

Brian Hunt

Rich Mozingo

Chattanooga Lookouts

Matt Williams

Kim Bolton


Amy Katcher-Dunn

Hosea Pierce

EPB (retiree)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 09/29/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity


Sexual orientation

No data


No data

Equity strategies

Last updated: 09/29/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.