Upper Cumberland Human Resource Agency

The UCHRA workforce has the skills available to provide problem-solving skills
for both individual and community needs.

The Community Services Department provides multiple services or referrals to at least
80 percent of our clients.

The Community Intervention Department will provide more accountability options and
opportunities for those individuals and families going through adult and juvenile probation
programs to reduce the number of people within the judicial system by expanding into the 15 th
Judicial District and by offering services outside the judicial system for families dealing with
underage children

A long-term funding model is developed for the SAS program that is supported by grant,
fee-based, and direct appropriation.

The Transportation Program is strengthening the Go Upper Cumberland bus
service/deviated fixed-route program by completing 80 percent of the bus shelters along fixed
routes. The Transportation Staff is developing and implementing a marketing plan focused on
increasing ridership, improved presentation, and improved stakeholder buy-in and
involvement.

The Upper Cumberland Human Resource Agency operates multiple Early Head Start
facilities across the region as a stand-alone department of the agency with an emphasis on
having facilities in all 14 counties of the Upper Cumberland.

Youth Programs is meeting the new Families First requirements which includes staffing
and programmatic requirements.

Our Agency uses the SMART goals method (Specific, Measurable, Attainable, Relevant, and
Time-Bound) for identifying key goals and objectives during the strategic planning process.
○ Are our goals focused and do they identify a tangible outcome?
○ How will our success be measured?
○ Are our goals challenging but also reasonable to achieve?
○ Are the goals worthwhile and relevant?
○ When will each goal be met and are targeted timelines and completion dates
realistic?

‘CLOSING THE GAP’ INITIATIVE
The “Closing the Gap” initiative is designed to implement the strategic plan across all
departments. Moving forward, all aspects of the organization will be working on improving the
agency by becoming better employees, adding programs and services, as well as, growing our
relationships with other groups.

Employees will be systematically enrolled in training to provide program support and
customer assistance to improve the client's condition; resulting in better satisfaction
questionnaire responses and increased services provided. Department leaders and
County Coordinators will have more authority to make programmatic and customer satisfaction decisions which reduces the number of complaints and improve the process of delivering services.

Employees are systematically enrolled in training to provide program support and
customer assistance to improve the client's condition; resulting in better satisfaction
questionnaire responses and increased services provided. Department leaders and
County Coordinators have more authority to make programmatic and customer satisfaction decisions which reduces the number of complaints and improve the process of delivering services.