Mission
We provide free and compassionate emotional support to people in suicidal crisis or emotional distress through confidential telephone services.
Ruling year
2020
Executive Director
Bruce Marshall
Main address
PO Box 4641
Oak Ridge, TN 37831 USA
Formerly known as
Contact Helpline, Inc
EIN
62-0912261
NTEE code
Human Service Organizations (P20)
Hot Line, Crisis Intervention (F40)
Services to Promote the Independence of Specific Populations (P80)
IRS filing requirement
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Programs and results
What we aim to solve
Suicide is the 10th leading cause of death in the U.S. "Each day in Tennessee, an average of three people die by suicide. As of 2017, suicide is the second-leading cause of death for young people (ages 10-19) in Tennessee, with one person in this age group lost to suicide every week. We lose one person between the ages of 10-24 every four days, and every day we lose at least one person over the age of 45—with midlife and older adults remaining at higher risk." (Status of Suicide in Tennessee, 2019)
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
National Suicide Prevention Lifeline
The National Suicide Prevention Lifeline (NSPL) is 160 locally funded crisis centers working together. Calls originating in the Knoxville, TN area for 1-800-525-TALK (8255) or 1-800-SUICIDE are answered by CONTACT. The Lifeline is available 24 hours a day, every day.
CARE Line
The CARE Line (865-584-4424) provides a way for those who are depressed or feel isolated to talk things over with someone who is trained to listen. It serves anyone who needs a listening ear and is available daily from 10 AM till 10 PM.
Contact Reassurance
CONTACT Reassurance supports at-risk seniors in who live alone or are homebound with little or no caregiver support. By making daily, prearranged reassurance calls to these seniors, we help them maintain their independence.
Where we work
External reviews
Our Sustainable Development Goals
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Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We provide free and compassionate emotional support to people in suicidal crisis or emotional distress through confidential telephone and other electronic services (chat/text.)
Our vision is to build a world where everyone has someone who really listens.
CONTACT provides crisis hotline programs that are accessible 24 hours a day, 7 days a week. We also have programs to support chronically mentally ill populations.
Our fastest growing program makes daily calls to senior citizens who live alone without caregiver support, allowing these seniors to live independently as long as possible.
What are the organization's key strategies for making this happen?
We are technology based in our services; utilizing the most effective means of communication with each age group we serve. In the past, that has meant via telephone. We are currently growing into internet chat and text based services as well as continued telephone based services.
What are the organization's capabilities for doing this?
We have been continuously nationally accredited since 1973. Our crisis line and senior citizen reassurance program both carry this national certification. We also earned "on line emotional support" accreditation for our chat and text programs. CONTACT is supported by the United Way, other grants, local faith communities, and individual donors.
What have they accomplished so far and what's next?
We've seen growth in the number of National Suicide Prevention Lifeline calls in our area. This is attributed to better publicity of the number and a lowered stigma of seeking help. Next is expansion of the internet chat/text capabilities to reach teens and young adults. We're concerned over the increasing number of teen suicides both in our region and nationally.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
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CONTACT USA INC
Board of directorsas of 09/10/2021
Rachel Lokitz
ORAU
Term: 2016 -
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