CONTACT USA INC

Where listening saves lives

aka Contact Care Line, Inc.   |   Oak Ridge, TN   |  www.contactlistens.org

Mission

We provide free and compassionate emotional support to people in suicidal crisis or emotional distress through confidential telephone services.

Ruling year info

2020

Executive Director

Bruce Marshall

Main address

PO Box 4641

Oak Ridge, TN 37831 USA

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Formerly known as

Contact Helpline, Inc

EIN

62-0912261

NTEE code info

Human Service Organizations (P20)

Hot Line, Crisis Intervention (F40)

Services to Promote the Independence of Specific Populations (P80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Suicide is the 10th leading cause of death in the U.S. "Each day in Tennessee, an average of three people die by suicide. As of 2017, suicide is the second-leading cause of death for young people (ages 10-19) in Tennessee, with one person in this age group lost to suicide every week. We lose one person between the ages of 10-24 every four days, and every day we lose at least one person over the age of 45—with midlife and older adults remaining at higher risk." (Status of Suicide in Tennessee, 2019)

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

National Suicide Prevention Lifeline

The National Suicide Prevention Lifeline (NSPL) is 160 locally funded crisis centers working together. Calls originating in the Knoxville, TN area for 1-800-525-TALK (8255) or 1-800-SUICIDE are answered by CONTACT. The Lifeline is available 24 hours a day, every day.

Population(s) Served
Adults

The CARE Line (865-584-4424) provides a way for those who are depressed or feel isolated to talk things over with someone who is trained to listen. It serves anyone who needs a listening ear and is available daily from 10 AM till 10 PM.

Population(s) Served
Adults
People with psychosocial disabilities

CONTACT Reassurance supports at-risk seniors in who live alone or are homebound with little or no caregiver support. By making daily, prearranged reassurance calls to these seniors, we help them maintain their independence.

Population(s) Served
Seniors
Economically disadvantaged people

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We provide free and compassionate emotional support to people in suicidal crisis or emotional distress through confidential telephone and other electronic services (chat/text.)

Our vision is to build a world where everyone has someone who really listens.

CONTACT provides crisis hotline programs that are accessible 24 hours a day, 7 days a week. We also have programs to support chronically mentally ill populations.

Our fastest growing program makes daily calls to senior citizens who live alone without caregiver support, allowing these seniors to live independently as long as possible.

We are technology based in our services; utilizing the most effective means of communication with each age group we serve. In the past, that has meant via telephone. We are currently growing into internet chat and text based services as well as continued telephone based services.

We have been continuously nationally accredited since 1973. Our crisis line and senior citizen reassurance program both carry this national certification. We also earned "on line emotional support" accreditation for our chat and text programs. CONTACT is supported by the United Way, other grants, local faith communities, and individual donors.

We've seen growth in the number of National Suicide Prevention Lifeline calls in our area. This is attributed to better publicity of the number and a lowered stigma of seeking help. Next is expansion of the internet chat/text capabilities to reach teens and young adults. We're concerned over the increasing number of teen suicides both in our region and nationally.

Financials

CONTACT USA INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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CONTACT USA INC

Board of directors
as of 9/10/2021
SOURCE: Self-reported by organization
Board chair

Rachel Lokitz

ORAU

Term: 2016 -

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No