Appalachia Service Project, Inc.

Warmer. Safer. Drier.

aka ASP   |   Johnson City, TN   |  www.asphome.org

Mission

Appalachia Service Project is a Christian ministry, open to all people, that inspires hope and service through volunteer home repair and replacement in Central Appalachia. Appalachia Service Project envisions the eradication of substandard housing in Central Appalachia and the transformation of everyone who comes in contact with this ministry.

Ruling year info

1977

CEO

Dr. Walter B. Crouch

Main address

4523 Bristol Hwy

Johnson City, TN 37601 United States

Show more contact info

EIN

62-0989383

NTEE code info

Housing Development, Construction, Management (L20)

Home Improvement/Repairs (L81)

Religious Leadership, Youth Development (O55)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Appalachia Service Project provides one of the most rewarding structured service opportunities in the nation — bringing thousands of volunteers from around the country to Central Appalachia to repair and replace homes for low-income families. Since 1969, we’ve made homes warmer, safer, and drier for families and provided transformational service experiences for volunteers. Each year, more than 15,000 volunteers serve with ASP, providing critical repairs for more than 350 families. ASP believes all people should be able to live in affordable, safe, and sanitary housing. Shelter is a basic human need impacting all areas of life for families. ASP addresses this basic need so families no longer need to worry about leaky roofs, soft floors, or unsafe porches and stairs. 2018 census data shows 11.8% of families in the United States live in poverty. However, Appalachian families experience poverty at a rate of 16% according to the Appalachian Regional Commission (ARC.gov).

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home Repair and Home Replacement

ASP addresses a continuum of housing improvement activities from emergency home repair to new home provision. Our work is volunteer-driven and we recognize and embrace that the positive impact of the volunteer experience should be as long-lasting as the physical work we perform on homes in our region.

ASP's Ministries department coordinates thousands of youth and adult volunteers as they repair hundreds of homes and builds replacement homes for families in need in Central Appalachia each year.

Population(s) Served
Health
Religious groups
Social and economic status
Age groups
Family relationships

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Appalachia Service Project envisions the eradication of substandard housing in Central Appalachia and the transformation of everyone who comes in contact with this ministry.

Our strategic goals are to:
STRENGTHEN OUR CORE Further develop our core ministry into the country's premier volunteer home repair program.
LIFT OUR VOICE Maximize the effectiveness of telling our story.
NOURISH OUR PARTNERSHIPS Develop and leverage mutually beneficial partnerships.
EXPAND OUR IMPACT Develop diversified programs that accomplish our mission and vision.
SUSTAIN OUR MISSION Evolve our business model to accomplish our mission in an ever-changing environment.

Strengthen Our Core
ASP’s repair ministry, especially our summer program, has been the heart and soul of our mission from
the time of our founding in 1969. We want to strengthen all aspects of this ministry with the goal of being
recognized as the country’s premier volunteer home repair program. Developing a world-class volunteer
support team to enhance our volunteer experience and improve the quality and volume of home repairs
will be essential to achieving our goal.
Lift Our Voice
ASP has a great story to tell. Understanding how to tell that story better to more people is instrumental
to the growth of our ministry and wider spread awareness of the housing issues low-income families face in
central Appalachia. Leveraging our brand through social media platforms and other means of
communication will influence others to join us in our mission and to become advocates on behalf of
families in Appalachia.
Nourish Our Partnerships
ASP is first and foremost a relationship ministry. Our partners through the years, whether churches or
other organizations have been invaluable in confronting the problems of substandard housing. In today’s
environment, those partnerships, as well as those with public entities, businesses, and other non-profits,
are essential. ASP will strengthen our existing relationships with all stakeholders and form new mutually beneficial relationships that make sense to enhance mission accomplishment.
Expand Our Impact
In recent years, ASP has expanded our programming to include new home construction, disaster recovery,
College Service Project and the Fellowship program. These programs provide new ways for people to join
ASP in our mission of inspiring hope and service through home repair and replacement. While we
strengthen these programs, there are other opportunities ASP will explore to expand our impact through
additional age-specific programming, co-branding with new partners, and developing program curriculum
for local churches.
Sustain Our Mission
Sustaining our mission for future generations is a primary responsibility. With a changing environment,
ASP’s financial model needs to evolve by creating new and stronger revenue streams while becoming
more efficient in resource deployment and our understanding of return on investments. Bolstering the
protection of the organization through organization-wide risk management will minimize potentially
harmful occurrences that could threaten ASP’s future.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Families living in rural parts of Central Appalachia who apply for help with home repair needs.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Every summer there are projects that are not completed by volunteers before the summer program comes to an end, so we send additional staff and hired contractors to complete those projects that volunteers ran out of time to perform.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    Their feedback has allowed us to be more sensitive to their needs, more thorough with the projects we undertake, and have helped us provide better resources for the care and keeping of their homes once we have completed home repair projects.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Appalachia Service Project, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Appalachia Service Project, Inc.

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board co-chair

John Pearce

No Affiliation

Term: 1987 - 2021


Board co-chair

Mike LaRock

M&M Hospitality Group

Term: 2011 - 2022

Brian Erickson

Trinity UMC

John Pearce

Retired

Chuck Ellis

Retired

Monica Burkert-Brist

Holy Trinity Episcopal Church

John Crandall

Retired

Emily Miller

National Farm Worker Ministry

Meg Robertson

Consultant

Angela Struebing

Capital One

Brian Brown

Woodlawn Faith UMC

Bill Culbertson

William E. Culbertson Real Estate

Marcia Hawkins

Union College

Mike LaRock

M&M Hospitality Group

Hattie Koher

First UMC LaGrange

Beth Moore

Sherrard Roe Voight & Harbison, PLC

Stephen Dixon

Bank of Tennessee

Mike Hodge

Hodge Construction

Ken Landers

Retired

Mark McIntyre

Merchant McIntyre Associates, LLC

Organizational demographics

SOURCE: Self-reported; last updated 3/11/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data