Catholic Family Services

Caring for People

aka Diocese of Birmingam Alabama   |   Birmingham, AL   |


It is the mission of Catholic Family Services to provide the highest quality of counseling, psychiatry and child welfare services to all people in the State of Alabama .

Notes from the nonprofit

Catholic Family Services (CFS) is a private non-profit family services and child welfare agency, which can trace its roots back to 1903. At that time, an orphanage was established by the Daughters of Charity in the East Lake Community known as St. Thomas on the Hill. The first child was admitted there on July 13, 1903. In 1928, the Trinitarian Sisters came to Birmingham to work with newly arrived European immigrants coming here to work in the steel and coal industries. We became a member of the United Way of Central Alabama in 1939. Our service evolved from running an orphanage in East Lake to adoptions and foster care; from assisting immigrant families to providing outpatient counseling and psychiatric services. We pride ourselves with the fact that we serve people of all faiths, and no one is ever refused services due to an inability to pay our fee, which is on a sliding scale.

Ruling year info


Executive Director

Oz Chavez

Main address

1515 12th Avenue South

Birmingham, AL 35205 USA

Show more contact info



NTEE code info

Human Service Organizations (P20)

Roman Catholic (X22)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

Sign in or create an account to view Form(s) 990 for 2013, 2012 and 2011.
Register now


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

During March 2020 thru August 2020, CFS has seen a 200% increase in Covid- 19 related mental health and substance abuse services. The COVID-19 virus is not only attacking our physical health; it is also increasing psychological suffering: grief at the loss of loved ones, shock at the loss of jobs,isolation and restrictions on movement, difficult family dynamics, increase in consumption of alcohol and substance abuse, uncertainty and fear for the future. Yet beneath the apparent grim news, Many medical professional and leaders including myself are warning that the coronavirus presents still another menace that health officials must not overlook. The coronavirus pandemic “has the seeds of a major mental health crisis,” The need for action on Covid related mental health issues is now. We know those most at risk today, are frontline healthcare workers, older people, adolescents, children, women and those with pre-existing mental health conditions and those caught up in conflict and crisis

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Counseling and Community Services

Counseling and Community Services will improve the quality of life for clients through the provision of
counseling services. This is achieved through individual, child, adolescents, couples and marital counseling
as well as evaluations by a consulting psychiatrist. Referrals to community resources and services also aid in
the quality of life being enhanced for clients.

Population(s) Served
Age groups
Family relationships
Ethnic and racial groups
Social and economic status

Where we work


Alabama Board of Examiners in Counseling 2001

Alabama Department of Human Services 1954

Affiliations & memberships

United Way of Central Alabama 1946

Catholic Charities USA 1979

The United States Conference of Catholic Bishops' (USCCB's) 1980

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Health, Social and economic status

Type of Metric

Output - describing our activities and reach

Direction of Success


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal 1. Whole-of-society approach to promote, protect and care for mental health of our community.

Goal 2. Ensure widespread availability of emergency mental health and psychosocial support for Covid-19 effected individual.

Goal 3. Provide Research Data as part of recovery efforts (it is important to understand the extent of the mental health consequences - including the neurological and substance use impact- of COVID-19 and the social and economic effects of the pandemic, directly consulting with the affected populations. Such research will likely strengthen advocacy efforts for mental health.

Objective- 1.Provide mental health services to Covid-19 effected patients. 2. Provide Substance Abuse counseling to Covid-19 patients. 3. Provide substance abuse services to those affected by Covid-19. 4. Educate the community about Covid-19 effects on mental health.

Objective- 2. Provide support for community effected by Covi-19. 2.Provide quick and accessible emergent care for those with severe Covid-19 issues.

Objective- 1.Gather measurable data to assist in future services of Covid-19 related health issues. 2. Better understand effects of Covid-19 and mental health/ substance abuse.

Goal1. We are providing tested research based services in counseling .
Goal 2. We have open services to clients via tele-medicine.
Goal3. We are collecting data.

Counseling & Community Services

During 2019, CFS opened 248 new counseling cases and conducted 1431 clinical sessions with individuals and families for an increase of 100%
from 2018 in new cases.

Isabel Oliveras, a Spanish speaking volunteer was able to provide classes on parenting Dducation for Hispanics families. CFS had 86 participants in 2019 Spanish Parent Education Course and was recently awarded the Caring Foundation grant in March, 2020 to continue to provide parent education in hopes of preventing child abuse.

Executive Director Hector “Oz” Chavez has completed his second year in his current position as the director. Oz has made many positive changes. He first updated all computers systems that were more than 12 years old to 2020 Microsoft Business. Oz has also transitioned all clinical services from paper to digital format. As of March, 2020 CFS has also made intake paperwork accessible via mobile and computer devices. CFS is in the process of updating its adoption platform from hard copy to digital software tracking and cloud services. Oz has brought in two PHD level counselor in 2019. He added two Associate level counselors in 2019 . At the end of December, 2019 Oz brought in a marriage and family therapist to help families and children. Oz in talking to private school stakeholders saw a need for counselors in Catholic School settings and negotiated contracts to provide services to three Catholic Schools.

CFS and the advisory board are seeking to employ a part psychiatrist positions to help clients who have psychiatric medications needs that counseling alone cannot solve or address. Additionally CFS is looking to add a Marketing Director to advertise services and improve our community involvement.

CFS as of March, 2020 is also offering telemedicine due to Corona Virus Epidemic. Oz continues to look at different ways to improve and provide top notch clinical services.

Adoption Services

CFS continues to believe with the philosophical view that…

• Establishing a stronger presence of CFS on the internet.
• Offering birth mothers complete openness in their adoption placement, if they desire this.
• Consolidating adoption services for the Birmingham, Florence and Huntsville offices.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We have started t provide telemedicine after request. CFS has also created system to track survey for satisfaction.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently,


Catholic Family Services

Unlock financial insights by subscribing to our monthly plan.


Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.


The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Catholic Family Services

Board of directors
as of 12/11/2020
SOURCE: Self-reported by organization
Board co-chair



Term: 2020 - 2025

Board co-chair

Cory Guillory


Term: 2016 - 2021

Katie Bruno


Cathy Fehr

Kevin Fehr

Scarlett Ferino

John Tidwell

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 12/1/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity


Sexual orientation


No data

Equity strategies

Last updated: 11/30/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.