Crisis Center of Jefferson County

This is where it starts.

aka Crisis Center of Jefferson County   |   Birmingham, AL   |


OUR MISSION is to serve the unmet needs of people experiencing personal crisis or mental health issues and respond with services that promote coping, emotional health and well being.

Ruling year info


Executive Director

Meg McGlamery

Main address

3620 8th Ave S Ste 110

Birmingham, AL 35222 USA

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NTEE code info

Hot Line, Crisis Intervention (F40)

Rape Victim Services (F42)

Community Mental Health Center (F32)

IRS filing requirement

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Individuals facing a personal crisis - whether that involves acute personal problems, suicidal ideation, sexual assault, mental illness or addiction, are often in danger of their problems worsening if they do not find help. Often, a person in crisis' most immediate need is to find emotional support and empathy. Having a safe place to process feelings and experiences that have led to the individual's crisis often fosters a follow-up period of stability, during which the individual may find further help to address the issues that have brought on the crisis.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Crisis Intervention & Prevention

The Crisis and Suicide telephone counseling program
provides 24-hour telephone counseling, crisis intervention, information and referrals to
callers primarily within Jefferson, Shelby, Blount, Walker and St. Clair Counties. Staff and
volunteers from the Crisis & Suicide Line answered 19,570 calls in 2015. The most frequent
topics include family conflicts, substance abuse, depression, psychiatric and psychological
challenges. Para-professional counselors, trained in reflective listening and crisis intervention
skills, are prepared to offer suicide intervention and other types of emergency assistance to
callers in immediate crisis. In addition to taking calls on the Crisis and Suicide Line, Suicide
Prevention Education is also offered to community agencies and schools.

Population(s) Served

The Senior Talk Line was opened in 2001 to assist the elderly
and their caregivers of our community. As people age, they face significant losses which
include the deaths of family members and friends, as well as the loss of physical abilities and
independence. This can lead to extreme isolation, loneliness and depression. The Senior
Talk Line aims to reduce isolation by giving seniors a place to voice their problems. The
program also offers this service to caregivers of seniors. Caregivers often need a source of
support to help cope with the stresses related to caring for someone who is elderly. In the
elderly reassurance component of the Senior Talk Line, a minimum of three to four calls are
made per week to elderly clientele who may otherwise lack a significant support system in
family or friends.

Population(s) Served

Since 1985, the Crisis Center has
provided crisis intervention for thousands of children. Once known as Kids Help Line and Teen Link, children and Teens
who need help with problems, ranging from difficulty communicating with peers and/or
family members to more serious issues such as physical and sexual abuse, suicide and gang
involvement. The text enabled hotline also provides adolescents with a safe, non-threatening way to
reach out for help. Many teens encounter issues involving dating, friendships, school and
family, and may feel their problems are unique or even shameful. These teens may
feel isolated and lonely, compounding the stress of personal problems. In addition to the text and telephone counseling component of the program, UTalk staff also provides educational outreach to children in schools and other youth
organizations on mental health issues.

Population(s) Served
Children and youth

The Sexual Assault Nurse
Examiner, or SANE Facility, coordinates efforts of forensic medicine, victim’s advocacy and
law enforcement, providing victims with comprehensive care within a private setting as an
alternative to public emergency rooms. A SANE nurse is a registered nurse who has received
advanced training in both the care of victims and evidence collection. Combining this
expertise with the use of specialized equipment and digital technology, SANE can provide
detailed evidence within a court of law. By utilizing the SANE program, victims of sexual
assault receive more efficient, compassionate and specialized care that is available at no cost
24 hours a day, 7 days a week.

Population(s) Served

Since 1933, the Mental Health Association of
Central Alabama has been working to improve the lives of individuals who have serious
mental illness. Both our Birmingham and Bessemer locations provide a range of activities to
assist in consumers' psycho-social recovery. The Mental Health Association is a certified mental
health program provided through the Alabama Department of Mental Health.

Population(s) Served
People with psychosocial disabilities

Navigating our community’s substance abuse treatment system can be confusing and overwhelming. The Recovery Resource Center is a collaborative initiative dedicated to simplifying that process by providing a central point of information. The center’s staff and volunteers have the expertise to answer questions, initiate the treatment process, and make referrals as needed.

Our services include:

Assessment: The state-approved American Society of Addiction Medicine (ASAM) substance abuse placement assessment can be conducted to identify the appropriate level of care needed and begin the discussion about referrals.

Referral: Based on results from the assessment, community resources will be discussed to meet the individual’s treatment needs. This discussion takes into consideration various factors, such as what type of insurance the individual has (or lack of insurance), as well as specific characteristics such as gender, veteran status, place of residence, and drug of choice.

Information: Through an in-house consultation, we provide general information about addiction and recovery, as well as information specific to each treatment provider and/or type of treatment.

Population(s) Served
Substance abusers

In 2011, the Crisis Center added the Representative Payee
program to the organization. A Representative Payee is appointed and regulated by the
Social Security Administration to receive Social Security and/or SSI benefits for individuals
who cannot manage or direct someone else to manage his or her money. The Crisis Center
Representative Payee Program meets an essential need in the community for those seeking
payee services. In 2021, over 350 people were served by the Representative Payee Program.

Population(s) Served

Where we work


American Association of Suicidology (AAS) - Certification

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

At the heart of all of our services is crisis intervention and prevention of future crisis. Individuals need a safe, confidential place to turn when facing a personal crisis. Whether they are facing acute personal problems that seem insurmountable, struggle with suicidal thoughts and feelings, have mental illness, have experienced sexual violence or are struggling with addiction and wish to receive recovery treatment, we seek to provide empathy, emotional support and resource referrals to help each person move forward from the point of crisis toward a place of hope and healing.

Ultimately, if we are successful, our clients will survive the immediate danger of their crisis and get to a place where they are thriving. In many cases, this means we are saving a person's life.

We offer 24 hour phone counseling for individuals in crisis where callers receive empathy and a judgement free place to talk through their crisis. We offer emotional support and provide resource and referral services to help connect individuals to agencies that can help their situation. Additionally, we offer day programs for individuals with serious mental illness where our consumers can learn basic life skills, social skills and job skills to help them participate more fully in society. Our clients who are survivors of sexual assault receive free counseling and free forensic examinations as well as legal and medical advocacy. Our addiction recovery program provides assistance navigating the treatment process as well as crisis counseling specific to substance abuse as well as peer support to serve as emotional support throughout their treatment. We also offer prevention ed curriculum on suicide prevention, bystander empowerment and sexual assault prevention as well as support groups.

We have a staff of trained professionals who oversee our programs and develop strategies to fulfill our clients' needs. Because we are open 24 hours a day, 365 days a year, we also have over 200 volunteers who are specially trained to deliver services as phone counselors, Sexual Assault Nurse Examiners (S.A.N.E.s) and rape response advocates. This means that we always have a qualified person on-hand to serve our clients.

IIn 2017, we launched our chat and text program for area teens and kids on our UTalk line. Through this service, youth are able to receive counseling via text message or online chat, 7 days a week between the hours of 3 pm - 10 pm.

We also added a new program - the Recovery Resource Center - to address the complicated process of navigating the addiction recovery system for those who are in crisis due to their substance abuse issues.

We are committed to continuing to expand our services to meet the needs of our community, and are currently exploring possible collaborations with other area agencies to help bring services of hope and healing to those in need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our services are available to residents of Central Alabama who are experiencing personal crisis, including but not limited to mental health problems, substance use disorders, sexual assault or severe mental illness. Our services are provided at no cost to the client.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups,

  • What significant change resulted from feedback?

    Many of our clients have limited access to transportation. We approached this problem in three ways: 1) We developed a relationship with a partner agency for clients seeking recovery support, who is able to provide transportation to and from in-patient and out-patient recovery centers where we refer our clients. 2) We launched a mobile unit to provide counseling and sexual assault nurse examiner services to clients in rural areas who are unable to find a way to our brick & mortar clinic. 3) As necessary, we employ ride-share services such as Lyft to transport clients.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We feel that our requests for feedback are a way to empower those we serve to get the help they most need.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time,


Crisis Center of Jefferson County

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Crisis Center of Jefferson County

Board of directors
as of 10/12/2022
SOURCE: Self-reported by organization
Board co-chair

Gayle Lantz

Work Matters

Term: 2021 - 2023

Board co-chair

Portia Williams

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Term: 2021 - 2023

David Bernard

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Pete Partin (Emeritus)

Robert Crenshaw (Emeritus)

Joseph Dean (Emeritus)

Craig Brady (Emeritus)

Derek Johnson (Emeritus)

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Howard Mullis (Emeritus)

Ellen Michael (Emeritus)


Stacy Miner (Emeritus)

Alexandria Parrish (Emeritus)

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Gayle Lantz

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Judie Vinzant (Emeritus)

Brad Botes (Emeritus)

Bond, Botes & Handy, PC

Dale Wisely (Emeritus)

Ronald Williams (Emeritus)

Dan Monroe

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Dan Carsen

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Caroline Fuerniss

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Taylor Peake


Mary Sue Baldwin

Matthew Campbell

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Susan Haynes

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Kara Huls, MD

UAB Pediatrics

Brian Kelleher

Keller Williams

Soody Nelson

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Portia Williams

Alabama Power

Robert Rumph


John Dantzler


Tina Simpson, MD


Charlotte Ann Adams

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Yvonne Shelfer

VACO, llc

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 9/3/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation

No data


No data