Family Success Center of Etowah County Inc

Strengthening Families

GADSDEN, AL   |  family-success.org

Mission

To strengthen families until each one is financially stable, mentally healthy, and free of violence and abuse.

Ruling year info

2001

Executive Director

Emma Hazlewood Clapp

Main address

821 E BROAD ST

GADSDEN, AL 35903 USA

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EIN

63-1287103

NTEE code info

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Healthy families create healthier communities. Yet many families struggle to be stable. Our services are aimed at helping families help themselves, financially, emotionally and physically.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Financial Stability Coaching

A financial stability coach helps individuals and families with budgeting, debt reduction, credit score improvement, and short-and-long-term spending goals.

Population(s) Served
Economically disadvantaged people

School-based abuse and neglect prevention program to teach K-10th grade about Child Abuse Prevention, Dating Violence, Internet Safety, and Bullying.

Population(s) Served
Children and youth

Relationship education for individuals, couples, and high school youth. Educating about strengthening relationships, picking healthy relationships, and red flags.

Population(s) Served
Adults
Adolescents

Supervision of visitation for non-custodial parents on both a court-referral and volunteer basis

Population(s) Served
Parents
Children and youth

A professional counselor is available to counsel families and/or individuals

Population(s) Served
Economically disadvantaged people
At-risk youth

PEACE is a middle school intervention program designed to break and prevent the cycle of abuse, as well as offering Character Development Skills and Education, smoking cessation, and Erin's Law.

Population(s) Served
Adolescents
At-risk youth

A referral based program for Inmates/Immigrants to receive Mental Health Assessments, Human Trafficking Screenings, Family Therapy, and Trauma Counseling.

Population(s) Served
Ethnic and racial groups
Cross-border families
Family relationships

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Family relationships, Social and economic status, Age groups

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Units of service provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Direction of Success

Increasing

Context Notes

Percentage of clients served through every program who completed surveys about their program and Center's performance.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

All of our programs, efforts and initiatives focus on finding the obstacle that prevents a family from being healthy and strong, and assisting them in tackling that obstacle. We believe healthy relationships are the best place to raise children, and that strong families are important to good communities. However, many families need a little assistance becoming strong. They need to know how to improve communication and conflict resolution in their relationships and assistance parenting at the different ages of development. Blended and extended families can bring both additional joy and greater complexity to the family unit. Many individuals need more information about managing their money well, setting goals, and staying on track with their life plan. Abuse and neglect rob children of the childhoods they should have, and leave scars on tomorrow's adults. Though survivors can be productive adults, it is better to prevent the scars in the first place.

Education - We hope to continue to teach individuals better skills. This includes everything from making a budget and handling money, to resolving conflict, to better coping skills, to how to be a stronger parent, and how to choose relationships wisely.

Coaching - We will work with clients through coaching to help them understand new and creative ways to handle solutions in their own personal life, which encouraging them to make changes long term.

Counseling - We offer mental health assistance to any clients who need assistance in order to give them better and stronger coping skills. This encouragement will help individuals and families become stronger.

Assessments - We will continue to offer community assessments to find out what this organization can do, through issues like food insecurity, mental health needs, education, etc. while partnering with other agencies.

Poverty/Discrimination - We will continue to work with clients who are often times overlooked, under-served, and unable to afford services. We will not discriminate against anyone because of their ability to pay, etc. We will also partner with local organizations to offer Mental Health Assessments to inmates and through immigration. We will also continue to work with lower income neighborhoods, neighborhoods with predominantly people of color to make sure they are registered to vote so they too can make a difference.

We offer classes and coaching sessions. Our center has office spaces which offer privacy, as well as classrooms which allow our educational components. Our staff is appropriately trained in the areas they facilitate, and we are supported by grant providers, donors and our local community. We are searching out new funding and programs to help assist with all of these issues, and finding new and creative ways to make them happen, including working with County Commissioners, City Council, etc.

In fiscal year 2020 (October 1, 2019 to September 30, 2020), we worked with 12,984 individuals. More than 1300 of those were under age 6. Almost 10,000 were students (ages 6 to 18), and almost 3000 were adults. Our outreach efforts put information about our services in front of more than 320,000 people. Financial stability worked with 946 individuals and families. Our counselor was more than 167 individuals and families in more than 600 sessions. Safe and Successful reached more than 8000 students in the three school systems of our area--Etowah County, Gadsden City, and Attalla City. Relationship education taught more than 400 youth, more than 130 adults and 50 couples in more than 1500 class sessions. The numbers for fiscal year 2021 are on track to reach even more.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The Family Success Center of Etowah County serves all of Etowah County's families. The majority of the families fall well beneath the poverty level. We also serve youth through 3 programs to teach them about healthy relationship, character development, and child abuse prevention.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    During our most recent assessments, we learned that teenagers were suffering from food insecurity in large numbers. 1 and 4 individuals were dealing with food insecurity in Alabama. The Family Success Center recently started a food pantry at the largest high school in Etowah County where teenagers can discreetly receive food and hygiene products for themselves or family members. We also learned that individuals were struggling to find places to vote, the Family Success Center held several voter registration and census events in 2020.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection,

Financials

Family Success Center of Etowah County Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Family Success Center of Etowah County Inc

Board of directors
as of 6/1/2021
SOURCE: Self-reported by organization
Board co-chair

Lucy Edwards

BBVA

Term: 2020 - 2021


Board co-chair

Keith Davis

Keith Davis Realty

Term: 2021 - 2022

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 06/01/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/17/2019

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.